Gear4 Music

[WishIcouldplay]

Has anyone here purchase bass equipment from Gear4Music?

[dub_junkie]

Not basses or amps, but I have bought a couple of pedals and a MIDI controller keyboard from them. Never had any issues

[Bassassin]

Bought a cheapo G4M brand guitar in their Black Friday sale, arrived very slightly bashed up & they were very happy to offer a replacement or a decent discount.

 

They seem generally well-priced & I was very pleased with their customer service.

[WishIcouldplay]

I am attempting to buy a Fender Custom shop Bass and asked for some extra pictures (apart from those on the web site) so that I can check on one or two details. Not much to ask for a Bass costing around £4K but they tell me that Fender will not allow them to open the Bass?

[neepheid]

I had one of their RedSub amps as my main amp for nearly 12 years. No complaints here.

[BillyBass]

1 hour ago, WishIcouldplay said:

I am attempting to buy a Fender Custom shop Bass and asked for some extra pictures (apart from those on the web site) so that I can check on one or two details. Not much to ask for a Bass costing around £4K but they tell me that Fender will not allow them to open the Bass?

I think it is quite brave to spend £4k on a bass without seeing it and playing it first.

[WishIcouldplay]

25 minutes ago, neepheid said:

I had one of their RedSub amps as my main amp for nearly 12 years. No complaints here.

I am sure the products may be completely OK but their lack of openness concerns me.

[neepheid]

1 hour ago, WishIcouldplay said:

I am attempting to buy a Fender Custom shop Bass and asked for some extra pictures (apart from those on the web site) so that I can check on one or two details. Not much to ask for a Bass costing around £4K but they tell me that Fender will not allow them to open the Bass?

 

So - how did they photograph it in the first place?

 

I've only ever had to deal with their CS once, I bought a cheapy bass from them but the fingerboard was delaminating from the rest of the neck at the nut.  Returned and refunded without issue.

[TheGreek]

Ask to speak to the Head of sales. 

Pretty sure that they have the authority to open the box and will be keen to preserve their CS reputation. 

Think about sending the link to this thread too.

[ped]

I live nearby so happy to head there, try the bass and take some pics if you like?

[Skybone]

Bought some bits'n'bobs from them. No issues.

 

Just had to do my first return with them, so we'll just have to wait & see.

[WishIcouldplay]

59 minutes ago, ped said:

I live nearby so happy to head there, try the bass and take some pics if you like?

Hi thanks for the offer. They have said that I can go and try it.

[neepheid]

How are you going to try it if they aren't allowed to open it?  Whoever wrote/said clearly wasn't thinking clearly/rationally at the time...

[WishIcouldplay]

yes that is exactly my feeling. Does not encourage you to deal with these people.

[JazzyJ]

I've spent a  lot of money with them over the years with no issues whatsoever and tried a bass or two before parting with my cash. Living out in the sticks it's my go to store being 30 miles away.

[ped]

I’ve always found them helpful whenever I’ve been in the shop. Last thing I bought there was a gig bag for my mustang and they let me try it out for size first. 
 

One thing to be aware of which I have been caught out by in the past. ‘In stock’ means they have access to the item in their inventory, not that it’s in stock in York, their only physical shop. You can check if it’s actually in the shop by adding it to your basket, choosing delivery based on your postcode then Seeing if the option to collect in store exists. 

[kodiakblair]

23 minutes ago, ped said:

‘In stock’ means they have access to the item in their inventory, not that it’s in stock in York, their only physical shop.

Could this have something to do with "Sorry, no photos." ?

 

Warehouse could be miles away, not to mention the folks working there are likely way too busy shipping out orders.

[TheLowDown]

I bought a multiscale from them and found their customer service helpful where they've responded to my concerns and feedback. I don't see any reason not to buy from them again.

[RAY AGAINST THE MACHINE]

I've purchased a few things from them over the years . Always good . Always helpful . 

[jezzaboy]

I went to buy something from them that was "in stock" which it was, in their Swedish Hub! 

 

But I have used them a few times and the fact that you can order stuff late on a Saturday to get it on Sunday is good for those impulse buys.

[Crusoe]

The only thing I ever bought was a gig bag. No problems with ordering or delivery.

[Chienmortbb]

13 hours ago, jezzaboy said:

I went to buy something from them that was "in stock" which it was, in their Swedish Hub! 

 

But I have used them a few times and the fact that you can order stuff late on a Saturday to get it on Sunday is good for those impulse buys.

I had that once, but I was not waiting for the amp, and it arrived before their estimated date, so all good. I also bought a bass from them, delivered quickly and in good nick.

[uk_lefty]

Bought a US Fender jazz from them earlier this year, all good. Have bought other bits from them in the past and will continue to do so in future.

 

While I'd find it difficult to pay custom shop prices without having seen the bass in person there is something to be said for the distance selling regulations that protect online buyers more than those who buy in person which could be a better bet when spending that kind of money.

[police squad]

yep good experience for me too. Bought a Korg electric piano. A piece was broken, I sent them a photo and the new piece was sent out from Korg.

[Paul S]

I spent quite a lot with them at one point.  They do(did?) a rewards scheme (still there?) and my account was a platinum one, which meant reasonable discounts on some items.  Always had good service, even when it went wrong (which wasn't often).