The sh** show that is Royal mail / ParcelForce

[leschirons]

Sold two items here,

 

1; EBS Session combo. Service Xpress 48. Currently resting in Chorley, Lancs PFW hub, where it's been for 10 days with no further movement (assuming it is actually there and not in the local cash converters or a bin, in pieces) Just refunded the buyer having initiated a claim.

 

2;  P.bass. Service Xpress 24, dropped off at local Post office, tracking had no movement at all. Popped back to local post office yesterday and guess what? it was still there after 5 days. Apparently, ParcelForce hadn't been to collect anything for nearly a week !! At what point was I actually going to find out or be told?   After much wrangling and proof providing, they gave it back to me and I took it to a main office yesterday afternoon. Tracking now says "Delivery today"

 

Luckily, I'd sold on BC where folks are understanding but it's still embarrassing.

 

You really can't make this shit up.

[Pow_22]

I'm not a million miles away from Chorley.  If there's anything I can do to help....

[leschirons]

15 minutes ago, Pow_22 said:

I'm not a million miles away from Chorley.  If there's anything I can do to help....

That's very kind of you to offer. I guess I'd have to somehow find out if it's actually there. I'll investigate.

 

Thank you.

[cetera]

I always use tracked 24 and collected from my house, that way I know it's gone.... and I'm 95% sure it won't sit in a hub/store for days. I also never send at the end of the week to avoid weekend immobilisation...

[RAY AGAINST THE MACHINE]

Sorry to hear this . 

I haven’t used parcelforce , but used. Royal Mail many times over .  Nothing is perfect as we know , and EVRI is my enemy .

However what does infuriate me with Royal Mail , is proving that they need to compensate you when they lose or damage things ! That is when I hate them with a passion .

 

When they delivered rare vinyl damaged . The process of uploading the jpegs , quoting the size/ depth/ width of the item is soul destroying!

Then they have a cheek to tell me I am not being compensated after providing them with all the proof required . 

That is when they are a p.o.s !

When as you say , you see your item in the post office and you have to prove it is yours when they should have collected it is extracting the urine !

 

There are a couple of occasions where I purchased vinyl on eBay for it to go missing  via Royal Mail , and I got refunded in a pleasant manner on both occasions from the eBay sellers .

I made sure of course to leave great feedback . 
Regarding the damaged item , the vinyl want rare , but the 12” gatefold cover was. I refunded the postal charge where I was ripped off from Royal Mail , and the buyer thankfully left good feedback explaining that I resolved the issue . 
 

Hopefully I can stop buying and selling stuff eventually 🙂

Edited 1 hour ago by RAY AGAINST THE MACHINE

[Lozz196]

Since the separation and privatisation of Royal Mail & Parcelforce from The Post Office there can’t be much disagreement that they’ve both gone downhill. Thankfully The Post Office was retained under Govt ownership.

[leschirons]

P.bass now delivered and apparently in one piece. Buyer happy. That's the important bit.

 

Now on hold to Royal mail to see if they can confirm the combo is actually where they say it is (and has been for 10 days)

 

No doubt I'll be cut off before they answer.

[stevie]

I've used Royal Mail a fair bit and the service has been perfectly acceptable - fingers crossed. Sometimes the next-day delivery takes two days, but otherwise no problems.

 

If you think Royal Mail is bad, you should experience La Poste. Unbelievably awful. I've never heard of a British postie trying to scam you for cash and refusing to deliver unless you pay up. And that's the tip of the iceberg. 

[walshy]

Parcelforce are dreadful and I won't use them unless theres no option. Just done a deal with @itsmedunc on a Barefaced cab and he waited in for 2 days for Parcelforce to collect, which of course they didn't. I then reverted back to UPS and I have it within 24 hours.  

[leschirons]

4 minutes ago, stevie said:

I've used Royal Mail a fair bit and the service has been perfectly acceptable - fingers crossed. Sometimes the next-day delivery takes two days, but otherwise no problems.

 

If you think Royal Mail is bad, you should experience La Poste. Unbelievably awful. I've never heard of a British postie trying to scam you for cash and refusing to deliver unless you pay up. And that's the tip of the iceberg. 

We lived in France for 17 years and never had a problem with La Poste. Great compared to the cowboys we have to use here. I guess that's a geographical issue though. We were in the Limousin, an agricole heavy region so probably far less problems than in the big cities. Our french postie used to fetch and drop off medical prescriptions, collect an elderly neighbour's shopping and even stopped and changed a wheel for my wife.

[stevie]

The problems I'm currently having are with La Poste in Paris. The litany of cretinous actions is really hard to believe. So, I guess this could be a large city problem, as you say. 

[Dad3353]

Living in rural France for the past half century, never an issue with La Poste (nor, to be fair, any other delivery service, from any country in the world...), either sending or receiving. Just lucky, I suppose.