I had a similar experience with eBay a few years ago. I bought an item not as described and different to the photos (vintage Fender neck in photos, completely different neck delivered). I opened a case, sent photos, seller accepted return, then when it was delivered the seller said I’d sent back a different neck to that on the listing, which I’d true as he’d sent me a different neck to that in the listing. Amazingly eBay supported him so I was left without money or neck. I get the sense that part of his scam was contacting eBay in detail and notifying them I wa trying Uk scam him, as they seemed to have so many details he had provided, almost as if he’d done it before! It took several long phone calls to people who seemed seriously under equipped for the job at eBay for someone there to finally accept what had happened and refund me. However, I must had the conversation below about 10 times.
’The seller says the neck you sent back was not the neck in the photos in the listing’
’That’s correct, the neck in the photo is not the neck he sent me, that’s why I’ve returned it, saying it was not as described’
’So if you have returned the wrong neck we cannot refund you’
’But the reason I’m returning it to him in the first place is because he sent the wrong neck’
’But the seller says you returned the wrong neck?’
Good luck with this Gareth, you’ll get there but you’ll have to deal with some clowns on the way.
What I forgot to mention was that in every call with eBay I felt a strong sense that the person I was talking to was looking at a screen that had the word ‘SCAMMER’ flashing in big red letters, on which basis they assumed I was the guilty party. The seller had breached their algorithms by being both the complainant and guilty, as is the case here