The sh** show that is Royal mail / ParcelForce

[leschirons]

Sold two items here,

 

1; EBS Session combo. Service Xpress 48. Currently resting in Chorley, Lancs PFW hub, where it's been for 10 days with no further movement (assuming it is actually there and not in the local cash converters or a bin, in pieces) Just refunded the buyer having initiated a claim.

 

2;  P.bass. Service Xpress 24, dropped off at local Post office, tracking had no movement at all. Popped back to local post office yesterday and guess what? it was still there after 5 days. Apparently, ParcelForce hadn't been to collect anything for nearly a week !! At what point was I actually going to find out or be told?   After much wrangling and proof providing, they gave it back to me and I took it to a main office yesterday afternoon. Tracking now says "Delivery today"

 

Luckily, I'd sold on BC where folks are understanding but it's still embarrassing.

 

You really can't make this shit up.

[Pow_22]

I'm not a million miles away from Chorley.  If there's anything I can do to help....

[leschirons]

15 minutes ago, Pow_22 said:

I'm not a million miles away from Chorley.  If there's anything I can do to help....

That's very kind of you to offer. I guess I'd have to somehow find out if it's actually there. I'll investigate.

 

Thank you.

[cetera]

I always use tracked 24 and collected from my house, that way I know it's gone.... and I'm 95% sure it won't sit in a hub/store for days. I also never send at the end of the week to avoid weekend immobilisation...