bottomfeed Posted June 8, 2014 Share Posted June 8, 2014 Another thumbs up for GAK here... quick, hassle free... Quote Link to comment Share on other sites More sharing options...
kodiakblair Posted June 8, 2014 Share Posted June 8, 2014 Know what you mean YellowCar. Swithered for 4 hours about buying a bass only when I went to pay did I see " This model has been discontinued " Quote Link to comment Share on other sites More sharing options...
rushbo Posted June 8, 2014 Share Posted June 8, 2014 I've bought from GAK and Thomann and had great service from both. I'd happily use both again. Quote Link to comment Share on other sites More sharing options...
spongebob Posted June 8, 2014 Share Posted June 8, 2014 I've used Thomann lots of times - excellent service and packaging. Quote Link to comment Share on other sites More sharing options...
icastle Posted June 8, 2014 Share Posted June 8, 2014 It's the way the world works - have a problem with a supplier and 100 people will hear about it, have no problem with a supplier and nobody hears about it. I've used GAK for quite a few years now, never had a problem with them. Quote Link to comment Share on other sites More sharing options...
uncle psychosis Posted June 8, 2014 Share Posted June 8, 2014 [quote name='hiram.k.hackenbacker' timestamp='1402221007' post='2471018'] This pops up from time to time and seems to be something GAK can't seem to shake off. I can't recommend them highly enough. Knowledgable staff, excellent service and after sales support. I do find the Scotland thing a little strange and I'm going to look I into that one. I suspect that might be something that's bounced down from the courier they use. [/quote] It probably is courier dependent but I've been buying things on the Internet for fifteen years and GAK are literally the only people who've ever wanted to charge me extra for living in Edinburgh. Quote Link to comment Share on other sites More sharing options...
geoham Posted June 8, 2014 Share Posted June 8, 2014 [quote name='uncle psychosis' timestamp='1402178916' post='2470840'] GAK have an utterly ludicrous policy with regards shipping to Scotland (the "free shipping over £99“ policy they have splashed all over their website doesn't apply for addresses anywhere in Scotland). I wanted to buy a zoom b3. Postage from thomann (in Germany) to anywhere in the UK? About £7. Postage from GAK to Newcastle? Free. Postage from GAK to Edinburgh? £13.39! Funnily enough I voted with my feet! [/quote] Really bad! I've just spent 30 minutes browsing speaker cabinets and abandoned it at the last hurdle due to this. Reckon it's easily grounds for an ASA complaint - nowhere at all does it state 'England & Wales only". (NI gets a rough deal along with Scotland!) Highlands & Islands quite often need to pay extra, but, no courier company I'm aware of charges an additional fee to deliver to Central Scotland. All the big couriers have depots up here, so really no reason for the surcharge. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted June 8, 2014 Share Posted June 8, 2014 (edited) If you had asked me a month ago I would have given a massive thumbs up for GAK, but sadly I am a little indifferent now. The sale was easy and I got a good price and swift delivery no probs. But my bass head failed at a recent gig which meant returning for warranty, and that's when my experience has tainted. Firstly they cocked up the pickup date, leaving my wife stuck at home with the two screaming kids for a full day with no one showing. Finally Mande arrangement to pick it up which was no problem, but no confirmation from the store to say it had arrived and been dispatched. I the. Knowing I would be without an amp for a few weeks, I contacted them to see if they could do a better price than advertised on one of the same brand's smaller heads to which I got no response (I thought a. Opportunity to sell another amp would have got at least some response) and here we are 3 weeks later and still no amp. While I appreciate that they are at the mercy of the manufacturer for the repair, but can't help by feel a little let down by the service and lack of communication. I'll let you know how this all ends!! Please read my new post, issue resolved and would happily use GAK again. Edited June 10, 2014 by Damonjames Quote Link to comment Share on other sites More sharing options...
mark_random Posted June 9, 2014 Share Posted June 9, 2014 Hi guys. Mark from GAK here. Thanks for the (mostly) great feedback. @damonjames - Drop me an email at [email protected] with your order number. I'll have a look at what's been going on and see why you've had poor communication from us. As for the issue of delivery to Scotland, I've been aware if this for a while and have been pushing to get this standardised with the rest of mainland UK. As of today (thanks to the power of Basschat) [b]we're now offering free delivery to Scotland on any purchase over £99![/b] Good work everyone. If you've got any more feedback that you think might be useful either leave it here, DM me or email me directly at the address above. Quote Link to comment Share on other sites More sharing options...
uncle psychosis Posted June 9, 2014 Share Posted June 9, 2014 [quote name='mark_random' timestamp='1402317977' post='2472004'] Hi guys. Mark from GAK here. Thanks for the (mostly) great feedback. @damonjames - Drop me an email at [email protected] with your order number. I'll have a look at what's been going on and see why you've had poor communication from us. As for the issue of delivery to Scotland, I've been aware if this for a while and have been pushing to get this standardised with the rest of mainland UK. As of today (thanks to the power of Basschat) [b]we're now offering free delivery to Scotland on any purchase over £99![/b] Good work everyone. If you've got any more feedback that you think might be useful either leave it here, DM me or email me directly at the address above. [/quote] Hooray, top work. Next time I'm ordering something I'll check you guys out. Thanks Mark Quote Link to comment Share on other sites More sharing options...
kendall Posted June 9, 2014 Share Posted June 9, 2014 I have purchased a Bass from GAK before. I changed my mind on the model last minute. It wasn't a problem and the Bass turned up when expected, well packaged and in perfect condition. I would use again. Quote Link to comment Share on other sites More sharing options...
JTUK Posted June 9, 2014 Share Posted June 9, 2014 Often used GAK and they have been very good to great every single time. Wouldn't hestitate to give them a call. A mate of mine recently did nearly a 1000 pub food covers in a bank hol weekend... He has 3 complaints and guess what...they ALL ended up on trip advisor. First thing anyone should do, is contact the business and let them sort it, or not. After that, the internet recourse might be fair game. But also... post your good reviews as quickly as you post the bad ones... Quote Link to comment Share on other sites More sharing options...
CamdenRob Posted June 9, 2014 Share Posted June 9, 2014 (edited) I've used GAK loads of times with no problems... even dropped a few prices on bigger orders for me, same with Thomann and Gear4Music. Agree with the 'next day delivery' thing though. I waited two months for a bass once then gave up and cancelled the order.... To be fair I was kept informed throughout, may be an idea to not list stuff they can't get hold of though. Edited June 9, 2014 by CamdenRob Quote Link to comment Share on other sites More sharing options...
Old_Ben Posted June 9, 2014 Share Posted June 9, 2014 (edited) Used them a couple of times, once hassle free, the second; the amp I bought was broken and I given full refund. So can't fault them for that! Edited June 9, 2014 by Old_Ben Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted June 9, 2014 Share Posted June 9, 2014 I'm in the market for some pretty common guitars at the moment (Strat/Tele) and maybe buying both at once...as I've sold my old Tele. I'm really not sure who to shop with nowadays! Quote Link to comment Share on other sites More sharing options...
theyellowcar Posted June 9, 2014 Share Posted June 9, 2014 [quote name='mark_random' timestamp='1402317977' post='2472004'] Hi guys. Mark from GAK here. Thanks for the (mostly) great feedback. As for the issue of delivery to Scotland, I've been aware if this for a while and have been pushing to get this standardised with the rest of mainland UK. As of today (thanks to the power of Basschat) [b]we're now offering free delivery to Scotland on any purchase over £99![/b] Good work everyone. If you've got any more feedback that you think might be useful either leave it here, DM me or email me directly at the address above. [/quote] That's excellent work. My only other suggestion would be to proactively push people through from your website to your Telesales guys when an item is 'available to order' rather than in stock. You would only need to change the messaging to 'Call us on 0800 XXX XXX to order' but then you could have a frank conversation about the realistic delivery times, switch sell customers to similar products if they aren't willing to wait and avoid the hassle of wiping a bunch of cancelled orders off your books. I'm pretty certain your conversion would be flat if not improved as a result, and it's a much improved experience for your customers. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted June 9, 2014 Share Posted June 9, 2014 (edited) [quote name='JTUK' timestamp='1402322836' post='2472105'] Often used GAK and they have been very good to great every single time. Wouldn't hestitate to give them a call. A mate of mine recently did nearly a 1000 pub food covers in a bank hol weekend... He has 3 complaints and guess what...they ALL ended up on trip advisor. First thing anyone should do, is contact the business and let them sort it, or not. After that, the internet recourse might be fair game. But also... post your good reviews as quickly as you post the bad ones... [/quote] I agree totally, and I think I may have left positive feedback in another thread regarding GAK and their customer service prior to my amp having problems. In the interest of transparency I felt leaving an honest (and I think fair and non accusatory) account was appropriate. To Mark, I would give massive thumbs up for having the courage to front up on behalf of your business, I will email the details shortly. Edited June 9, 2014 by Damonjames Quote Link to comment Share on other sites More sharing options...
BassTractor Posted June 9, 2014 Share Posted June 9, 2014 (edited) Have had very good experiences with GAK, Dolphin, Andertons and Gear4Music, and a very special mention for MusicMatter in Preston, Lancs - a firm I never see mentioned here (they have no basses at all, mind), but who have been great to deal with for me - very personal and serviceminded. Same with Thomann. Exactly how things should be. (BTW, they were like that in the sixties as well, when my parents took me there. A pleasure to deal with.) No experience with Guitarstoreonline. Edit to say that sadly, none of the shops local to me have had the same level of quality and service. Edited June 9, 2014 by BassTractor Quote Link to comment Share on other sites More sharing options...
bassix Posted June 9, 2014 Share Posted June 9, 2014 This is my local shop, I've bought a number of basses here and they have always given the best deals and service I've received from any online music based retailer. Quote Link to comment Share on other sites More sharing options...
hollywoodrox Posted June 9, 2014 Author Share Posted June 9, 2014 I ordered from gak today and it should be here tomorrow Quote Link to comment Share on other sites More sharing options...
kodiakblair Posted June 10, 2014 Share Posted June 10, 2014 I think that's a brilliant response from Mark about the Scottish deliveries. We start talking about it over the weekend and Monday the 1st chance he has to deal with it he does. Rest assured you'll be in the running on any other purchases I make. Quote Link to comment Share on other sites More sharing options...
hollywoodrox Posted June 10, 2014 Author Share Posted June 10, 2014 My new Bass arrived today Squier Vintage Modified Precision amber maple body, Thank's or all your help and from the person who helped me at GAK Quote Link to comment Share on other sites More sharing options...
CamdenRob Posted June 10, 2014 Share Posted June 10, 2014 [quote name='hollywoodrox' timestamp='1402406775' post='2473101'] My new Bass arrived today Squier Vintage Modified Precision amber maple body, Thank's or all your help and from the person who helped me at GAK [/quote] Looks lovely that... Quote Link to comment Share on other sites More sharing options...
hollywoodrox Posted June 10, 2014 Author Share Posted June 10, 2014 Cheers rob Quote Link to comment Share on other sites More sharing options...
Mr Fretbuzz Posted June 10, 2014 Share Posted June 10, 2014 (edited) Good service so far from jimmy at GAK. A couple of emails and a call this morning to reserve this FSR of which they are getting only 1. Limited worldwide run. Edited June 10, 2014 by Mr Fretbuzz Quote Link to comment Share on other sites More sharing options...
.gif.9ad672bb8b84505709f76b39c8c256ec.gif)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.