pbasspecial Posted December 8, 2021 Share Posted December 8, 2021 I’ve had a couple of dodgy Fender leads for a couple of years. Finally got round the fixing one with my new soldering iron. The other had moulded jacks so no luck there. Got talking with a guitarist and he told me that they had lifetime guarantees. I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off. Did it straightaway and within an hour they had replied and said a replacement lead is on its way. Assuming everything goes to plan, well done Fender. Great Customer service!!! Might be worth rooting around in your old gig bags. 11 Quote Link to comment Share on other sites More sharing options...
Paddy515 Posted December 8, 2021 Share Posted December 8, 2021 Could you possibly pass on the contact email address please. Regards. Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted December 8, 2021 Author Share Posted December 8, 2021 Sure it’s: [email protected] 1 2 Quote Link to comment Share on other sites More sharing options...
Marvin Posted December 8, 2021 Share Posted December 8, 2021 (edited) That's fortuitous timing. I was going through my cables a few days ago and my Fender guitar cable doesn't work at all. Cheers for the heads up Edited December 8, 2021 by Marvin 1 Quote Link to comment Share on other sites More sharing options...
Chaosanator Posted December 8, 2021 Share Posted December 8, 2021 That's awesome, I was looking at fender leads just the other day. Think I'll buy one now! 1 Quote Link to comment Share on other sites More sharing options...
Reggaebass Posted December 8, 2021 Share Posted December 8, 2021 3 hours ago, pbasspecial said: Might be worth rooting around in your old gig bags Thanks for that, all mine are ok but it’s good to know 👍 1 Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted December 8, 2021 Share Posted December 8, 2021 Awwww I binned one a few weeks back!! I remember taking a Peavey cable back to the shop years after I'd bought it, I'd saved the cardboard sleeve that said "lifetime guarantee". The shop worker was puzzled but just accepted it and gave me a new lead then and there. 1 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted December 9, 2021 Share Posted December 9, 2021 Same, a few months back I chucked one, bah! 1 Quote Link to comment Share on other sites More sharing options...
Machines Posted December 9, 2021 Share Posted December 9, 2021 16 hours ago, pbasspecial said: I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off. Is it bad my initial thought was to do that in Photoshop ? 🙈 1 2 Quote Link to comment Share on other sites More sharing options...
mikel Posted December 9, 2021 Share Posted December 9, 2021 5 hours ago, Machines said: Is it bad my initial thought was to do that in Photoshop ? 🙈 Nah. I was going to ask for a copy of the photo. 1 Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted December 15, 2021 Author Share Posted December 15, 2021 Update: The new lead from Fender has just arrived!!! Thanks Fender (especially Ben for sorting by it out!) 5 Quote Link to comment Share on other sites More sharing options...
casapete Posted December 15, 2021 Share Posted December 15, 2021 Glad to see they’ve changed the type of plugs to something a bit more robust looking. 😊 2 Quote Link to comment Share on other sites More sharing options...
Marvin Posted December 15, 2021 Share Posted December 15, 2021 Did you need to provide any proof of purchase? Quote Link to comment Share on other sites More sharing options...
Skybone Posted December 15, 2021 Share Posted December 15, 2021 That's great to hear, been using Fender leads for a good few years now, and find them to be excellent. Recently bought some new ones, but the old ones were fine. Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted December 15, 2021 Author Share Posted December 15, 2021 42 minutes ago, Marvin said: Did you need to provide any proof of purchase? Nope 👍 1 Quote Link to comment Share on other sites More sharing options...
itu Posted December 15, 2021 Share Posted December 15, 2021 I use Neutrik. I do not have to send anything back. Just plug (s and cable) and play. Yes yes, I had one defective silent plug, but that was maybe ten years ago. Or more. 2 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted December 15, 2021 Share Posted December 15, 2021 2 hours ago, Skybone said: That's great to hear, been using Fender leads for a good few years now, and find them to be excellent. Recently bought some new ones, but the old ones were fine. Same here, not particularly expensive but I find them to be of good quality and supple enough to not cause irritating shapes on the stage. 1 Quote Link to comment Share on other sites More sharing options...
Baker69 Posted December 15, 2021 Share Posted December 15, 2021 I’ve only ever owned two Fender cables (both received with new Jazz Basses), both were crap and broke within a very short space of time. 1 Quote Link to comment Share on other sites More sharing options...
LITTLEWING Posted December 15, 2021 Share Posted December 15, 2021 I don’t even know where mine is, let alone if it still works. I was so disgusted with it the way it ‘rattled’ every time I moved around being microphonic I lobbed it in a drawer ages ago. Bought a curly Vox cable and it was everything the Fender wasn’t. Superb upgrade. 1 Quote Link to comment Share on other sites More sharing options...
Bolo Posted December 16, 2021 Share Posted December 16, 2021 OUT!!! Quote Link to comment Share on other sites More sharing options...
MungoBass Posted July 7, 2022 Share Posted July 7, 2022 (edited) On 08/12/2021 at 14:28, pbasspecial said: I’ve had a couple of dodgy Fender leads for a couple of years. Finally got round the fixing one with my new soldering iron. The other had moulded jacks so no luck there. Got talking with a guitarist and he told me that they had lifetime guarantees. I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off. Did it straightaway and within an hour they had replied and said a replacement lead is on its way. Assuming everything goes to plan, well done Fender. Great Customer service!!! Might be worth rooting around in your old gig bags. Thanks very much for sharing this. Great service from Ben at Fender - a nice new cable arrived today! Edited November 4, 2023 by MungoBass 2 Quote Link to comment Share on other sites More sharing options...
PaulThePlug Posted July 7, 2022 Share Posted July 7, 2022 (edited) Now solder on some new plugs! Edited July 7, 2022 by PaulThePlug 1 Quote Link to comment Share on other sites More sharing options...
MungoBass Posted July 7, 2022 Share Posted July 7, 2022 Just now, PaulThePlug said: Now solder on some new plugs! Ha ha! I still have them…. 1 Quote Link to comment Share on other sites More sharing options...
nilorius Posted July 7, 2022 Share Posted July 7, 2022 Cuclust clan. 2 Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted July 8, 2022 Author Share Posted July 8, 2022 14 hours ago, nilorius said: Cuclust clan. Is this where Dyslexic Locusts join the KKK? 😂 Quote Link to comment Share on other sites More sharing options...
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