tonyf Posted April 12, 2012 Share Posted April 12, 2012 I'm probably not the first to post this kind of thing and I'm guessing I won't be the last but I'd like to praise the amazing customer focus and attention to detail of Mark at Bass Direct. Firstly, a couple of weeks ago, he spent ages engaged with me whilst I was in the shop looking at amps and cabs. I'd originally gone in there with the intention of looking at one amp but from spending loads of time listening to what I wanted and asking exactly the right questions, suggested something totally different. Gotta admit, my initial thought was "yeah, but it's more expensive so I'll be spending more cash" but he was right on the money, the Genz heads and Berg cabinets I tried were EXACTLY what I was hearing in my head. Anyway, more importantly, I'd brought some accessories whilst I was there which included a set of DR Sunbeams for my Yamaha Nathan East. Wanted to try something different and again, Mark gave me some great advice on what suited the kind of tone, tension and feel I was after. Went to string up last night and the B string started to unravel as it wound around the string post. No problem, these things happen. A quick email to Mark last night and I get a call first thing to tell me he's dispatching a replacement via first class post. A prime example of brilliant service. Thanks Mark. Tony Quote Link to comment Share on other sites More sharing options...
pantherairsoft Posted April 12, 2012 Share Posted April 12, 2012 There are multiple threads regarding Marks top notch service around BC... I can only second what you have said above. Very helpful whatever the situation. Quote Link to comment Share on other sites More sharing options...
Gordon Thudmaster May Posted April 12, 2012 Share Posted April 12, 2012 [b][font=georgia,serif]Will 2nd that! Dealt with Mark over the phone! Sorted! Mark and Bass Direct deserve a 'medal'[/font][/b] Quote Link to comment Share on other sites More sharing options...
kjb Posted April 12, 2012 Share Posted April 12, 2012 I was there yesterday afternoon. He was trying to parcel up I don't know how many things that had been ordered while he was away, he'd resorted to doing it outside probably due to lack os space. He still found time to talk to me about pickups. Walking into his shop I always feel like Alladin walking into the robber's cave . Quote Link to comment Share on other sites More sharing options...
Muzz Posted April 12, 2012 Share Posted April 12, 2012 Yep, it's like a bassist's fantasy Trolley Dash location... Mark's a top man, knows how to listen to a customer and his suggestions are insightful. Not many places offer that. Quote Link to comment Share on other sites More sharing options...
MarkG3 Posted April 12, 2012 Share Posted April 12, 2012 Both times I have been to Bass Direct I have come away with something new! Mark is well alright, my first visit was on my birthday then went back two months later and he remembered me but also the fact I came with the Mrs and it was my birthday! I could spend all day in there easily Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted April 12, 2012 Share Posted April 12, 2012 All good stuff. Mark is a champ Quote Link to comment Share on other sites More sharing options...
shizznit Posted April 12, 2012 Share Posted April 12, 2012 Mark is one of the best in the musical instrument traders in the business on so many levels. He should be knighted! Quote Link to comment Share on other sites More sharing options...
nottswarwick Posted April 12, 2012 Share Posted April 12, 2012 Yep, a great service. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted April 12, 2012 Share Posted April 12, 2012 I'm sending him this link... Quote Link to comment Share on other sites More sharing options...
risingson Posted April 12, 2012 Share Posted April 12, 2012 I spoke to Mark a few months back regarding an amp they had in at BD, he was incredibly informative, friendly and helpful on the phone and you just got the impression he'd go out of his way to help out in any way he could. Not met him in person or been to the store but with customer service like that I'm sure it won't be long till I buy something from there. Quote Link to comment Share on other sites More sharing options...
mybass Posted April 12, 2012 Share Posted April 12, 2012 [quote name='tonyf' timestamp='1334223548' post='1612663'] I'm probably not the first to post this kind of thing and I'm guessing I won't be the last but I'd like to praise the amazing customer focus and attention to detail of Mark at Bass Direct. Firstly, a couple of weeks ago, he spent ages engaged with me whilst I was in the shop looking at amps and cabs. I'd originally gone in there with the intention of looking at one amp but from spending loads of time listening to what I wanted and asking exactly the right questions, suggested something totally different. Gotta admit, my initial thought was "yeah, but it's more expensive so I'll be spending more cash" but he was right on the money, the Genz heads and Berg cabinets I tried were EXACTLY what I was hearing in my head. Anyway, more importantly, I'd brought some accessories whilst I was there which included a set of DR Sunbeams for my Yamaha Nathan East. Wanted to try something different and again, Mark gave me some great advice on what suited the kind of tone, tension and feel I was after. Went to string up last night and the B string started to unravel as it wound around the string post. No problem, these things happen. A quick email to Mark last night and I get a call first thing to tell me he's dispatching a replacement via first class post. A prime example of brilliant service. Thanks Mark. Tony [/quote] He is a top man and obviously cares about 'bass' and all that goes with it, including the players. Quote Link to comment Share on other sites More sharing options...
ras52 Posted April 12, 2012 Share Posted April 12, 2012 [quote name='Muzz' timestamp='1334228233' post='1612785'] Yep, it's like a bassist's fantasy Trolley Dash location... [/quote] That's exactly why I gave the BD stand a wide berth at the London BG show this year! Last year my wallet suffered a serious hit, and all I have to show for it is a fantastic Roscoe bass Quote Link to comment Share on other sites More sharing options...
mxm Posted April 12, 2012 Share Posted April 12, 2012 I'll second the above ! Quote Link to comment Share on other sites More sharing options...
Dread Bass Posted April 12, 2012 Share Posted April 12, 2012 Mark is THE MAN Quote Link to comment Share on other sites More sharing options...
karlfer Posted April 12, 2012 Share Posted April 12, 2012 Hear hear! Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted April 13, 2012 Share Posted April 13, 2012 Yep would give him my vote as best bass dealer I've ever dealt with and I've never even met him. Helpful, pleasant and hugely knowledgable but never pushy like a salesman. What more does an aspiring bassist need in life. Another bass, a new amp, strings, effects, Mmmmmm ! Great guy to deal with Dave Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted April 13, 2012 Share Posted April 13, 2012 [quote name='TheGreek' timestamp='1334246987' post='1613225'] I'm sending him this link... [/quote] Creep Quote Link to comment Share on other sites More sharing options...
stingraybassman Posted April 13, 2012 Share Posted April 13, 2012 I hear he is a selfless lover as well. Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted April 15, 2012 Share Posted April 15, 2012 [quote name='stingraybassman' timestamp='1334336278' post='1614873'] I hear he is a selfless lover as well. [/quote] OK that's getting a little weird now Quote Link to comment Share on other sites More sharing options...
bubinga5 Posted April 15, 2012 Share Posted April 15, 2012 [quote name='stingraybassman' timestamp='1334336278' post='1614873'] I hear he is a selfless lover as well. [/quote]ha ha... well it made me laugh... I think Marks shop is the best bass shop in the UK... ive been there and for a person who likes everything bass, his shop is amazing... even though hes not into Aguilar... ! Quote Link to comment Share on other sites More sharing options...
louisthebass Posted April 15, 2012 Share Posted April 15, 2012 Gotta agree with all that's been said previously - my wife bought me my iGig bag from Bass Direct last year & said he was really helpful. I got to meet him at the LBGS this year & passed it onto him which he seemed quite chuffed about (& he remembered the wife calling him about it) . Quote Link to comment Share on other sites More sharing options...
leftybassman392 Posted April 15, 2012 Share Posted April 15, 2012 I can only echo what's been said already - I can't remember the last time I spoke to someone so enthusiastic about what he does. Even though he wasn't there in person, his contribution to the success of the recent Lefty Bass Bash was considerable. While I'm here, it would be churlish I think to ignore the other top bass dealer around these parts in the person of Phil Nixon (known to members of this forum as Born 2B Mild), the man behind Bassgear. Phil was kind enough to bring a prototype Overwater Lefty-only bass to the bash, and I for one look forward to seeing the production model. The Lefty bass community is lucky to have guys like these to support the cause. Long may it continue. Quote Link to comment Share on other sites More sharing options...
barneyg42 Posted April 20, 2012 Share Posted April 20, 2012 I'm taking passengers to Warwick castle Saturday and might give him visit, what's the parking like? I'm only in a small minibus (transit size) also is it a good place just browse without an appointment, I'm not after anything specific. Quote Link to comment Share on other sites More sharing options...
leftybassman392 Posted April 20, 2012 Share Posted April 20, 2012 (edited) [quote name='barneyg42' timestamp='1334904783' post='1623125'] I'm taking passengers to Warwick castle Saturday and might give him visit, what's the parking like? I'm only in a small minibus (transit size) also is it a good place just browse without an appointment, I'm not after anything specific. [/quote] No problems. From the castle head out towards the M40 via the A429. Take the southbound exit and come off again almost immediately at j. 14 and go straight across the first roundabout. At the big roundabout head for Leamington, then look for the Heathcote industrial estate. Turn into Rigby Close and follow your nose round to the right. Plenty of parking space. Word of warning though - it's clearly marked but is not a 'normal' shopfront. Edit: he closes early on a Saturday (2.30 IIRC) Edited April 20, 2012 by leftybassman392 Quote Link to comment Share on other sites More sharing options...
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