For Evri bad story….

[oldslapper]

Been trying to return a shirt, using Evri’s return service.

Printed the label Evri emailed me, attached it and took it to two of Evri’s recommended return shops.

Both times the very patient staff scanned the bar code over and over again but with no luck. In both instances they tried a number of different approaches to registering the return, even confirming that the email and instructions I showed them were correct.

I took it another shop this morning by way of a last resort. Again, no joy. I did the mandatory “Evri chance it’ll get lost anyway” jibe at the top of my voice as I took back off the member of staff. 
 

To my surprise a fella behind me said “I’m an Evri driver, let me see if I can help?”

We went outside to his van, he took out his scanning device and it registered without an issue. He took my parcel, and issued me with a receipt and a card with his name and contact number on. 
I checked my emails and there it was, registered as collected and on its way to the depot.
Look, it may never see the light of day again, but I have to say that the courier couldn’t have been more helpful and at least I do have some evidence of the return being in the system so have a chance of a refund. 
I’m pretty sure that he went against Evri policy, so this isn’t necessarily a shout to the company, and no it’s not a £25,000 Wal that’s gone missing, more a nice story….

as you were… 

[MacDaddy]

On 21/05/2025 at 15:09, oldslapper said:

I’m pretty sure that he went against Evri policy

 

So we should report him? 😉

[ezbass]

On 21/05/2025 at 15:09, oldslapper said:

Been trying to return a shirt, using Evri’s return service.

Printed the label Evri emailed me, attached it and took it to two of Evri’s recommended return shops.

Both times the very patient staff scanned the bar code over and over again but with no luck. In both instances they tried a number of different approaches to registering the return, even confirming that the email and instructions I showed them were correct.

I took it another shop this morning by way of a last resort. Again, no joy. I did the mandatory “Evri chance it’ll get lost anyway” jibe at the top of my voice as I took back off the member of staff. 
 

To my surprise a fella behind me said “I’m an Evri driver, let me see if I can help?”

We went outside to his van, he took out his scanning device and it registered without an issue. He took my parcel, and issued me with a receipt and a card with his name and contact number on. 
I checked my emails and there it was, registered as collected and on its way to the depot.
Look, it may never see the light of day again, but I have to say that the courier couldn’t have been more helpful and at least I do have some evidence of the return being in the system so have a chance of a refund. 
I’m pretty sure that he went against Evri policy, so this isn’t necessarily a shout to the company, and no it’s not a £25,000 Wal that’s gone missing, more a nice story….

as you were… 

This is more of an indictment of the hardware issued to the pick up points. That said, fair play to the actual Evri driver.

Edited Thursday at 18:30 by ezbass

[Beedster]

EVRI's problem isn't it's individual members of staff, it's systemic DGAF attitude endemic at every level of the culture, from leadership to IT to customer service to drivers. Nice that the guy helped in this case, but he shouldn't have to, if anyone in that f***ing useless business gave a f*** about ensuring their systems actually work you wouldn't have had to dick about in the first place

[Beedster]

On 21/05/2025 at 15:09, oldslapper said:

I’m pretty sure that he went against Evri policy

 

Yes he did, EVRI's prime directive is f*** THE f***ING CUSTOMER AT EVRI f***ING OPPORTUNITY (it's how they got their name in the rebranding of what was at the time the World's worst ever courier......) 

[Beedster]

....and man the title made me laugh, surely the exception in courier tales should be the bad stories, not the good ones  

[oldslapper]

Honestly Chris, I wish you just come off the fence about these things at times 🤣🤣

[Beedster]

1 hour ago, oldslapper said:

Honestly Chris, I wish you just come off the fence about these things at times 🤣🤣

My therapist says I’m too reserved 😆

[Norris]

I bought a similar item on 3 separate occasions on Ebay. The first 2 times it arrived in a couple of days. The 3rd time was for a birthday, and yes you're probably already ahead of me... the courier that shows it being "handled" in the same depot for 4 days running is...

[Alanko]

Evri just typify a race to the bottom. By not implementing any corporate branding, uniform or vehicles, your entire perception of the company comes down to your local gig-economy delivery driver. Any complaint you might have becomes a drop in the ocean, because some halfwit will chime in with "our local driver is ded gud and always stops for a natter".

 

I never ship anything with them and get nervous if anybody sends stuff with them. 

[Geek99]

To be fair, our guy is pretty good. Not so sure about the rest of them 

[Len_derby]

42 minutes ago, Geek99 said:

To be fair, our guy is pretty good. Not so sure about the rest of them 

 

Ours too, but then again, we’re obviously halfwits. 😂

[Alanko]

17 minutes ago, Len_derby said:

 

Ours too, but then again, we’re obviously halfwits. 😂

Ours is ruthlessly quick and we always delivers our stuff. 

 

My point is, most major couriers have a brand identity. Evri is anonymous and exploits gig-economy workers. They've become large and powerful partly through this anonymity, and through paying workers peanuts and setting them hellish delivery schedules.

 

Any time I've seen people voice a genuine grievance with them over missing parcels, damaged goods etc on Facebook it met with comments about how (usually a different driver) is good. Therefore Evri is good as this is their only point of reference.

[steve-bbb]

i have a local convenience store which is an evri parcel point - have used it many times as ev ri and previously as hermes and not had a single problem

[Paul S]

My local EVRI guy is great so it seems I am a halfwit, too!  Lots of us around.  Must be lonely up there @Alanko 

[lemmywinks]

Even if you have a good local driver this may be fleeting, they have a pretty high turnover of staff due to working conditions and pay. Your next one (or substitute driver when the regular guy takes time off) might be like the driver who nicked my Sonicake pedal and threw my Shimano front chainring and Tonerider pickup over the fence of a completely different house so they sat outside in the rain for a couple of days.

 

The company is trash and noting that some of their staff try to paper over these very deliberate cracks does not benefit anyone not working in Evri's upper management.

Edited yesterday at 08:12 by lemmywinks

[hiram.k.hackenbacker]

Our EVRI driver is amazing. We usually cross paths with her when we’re out walking the dog in the morning. She will always wave us down and let us know whether she has anything for us and if she has, roughly what time she will make it to our house. A truly lovely human being.

[Alanko]

5 hours ago, Paul S said:

My local EVRI guy is great so it seems I am a halfwit, too!  Lots of us around.  Must be lonely up there @Alanko 

I dare say you're missing my point.

[barkin]

On 21/05/2025 at 15:09, oldslapper said:

Been trying to return a shirt, using Evri’s return service.

Printed the label Evri emailed me, attached it and took it to two of Evri’s recommended return shops.

Both times the very patient staff scanned the bar code over and over again but with no luck.

I've had that too. I get the email/barcode up on my phone, and get them to scan that. It's always worked for me.

[baldwinbass]

Never had a problem with Evri, must just be lucky with local staff.

[mcnach]

On 22/05/2025 at 20:16, MacDaddy said:

 

So we should report him? 😉

 

No need, he sounds like a good one so he'll move to another company soon