For Evri bad story….

[oldslapper]

Been trying to return a shirt, using Evri’s return service.

Printed the label Evri emailed me, attached it and took it to two of Evri’s recommended return shops.

Both times the very patient staff scanned the bar code over and over again but with no luck. In both instances they tried a number of different approaches to registering the return, even confirming that the email and instructions I showed them were correct.

I took it another shop this morning by way of a last resort. Again, no joy. I did the mandatory “Evri chance it’ll get lost anyway” jibe at the top of my voice as I took back off the member of staff. 
 

To my surprise a fella behind me said “I’m an Evri driver, let me see if I can help?”

We went outside to his van, he took out his scanning device and it registered without an issue. He took my parcel, and issued me with a receipt and a card with his name and contact number on. 
I checked my emails and there it was, registered as collected and on its way to the depot.
Look, it may never see the light of day again, but I have to say that the courier couldn’t have been more helpful and at least I do have some evidence of the return being in the system so have a chance of a refund. 
I’m pretty sure that he went against Evri policy, so this isn’t necessarily a shout to the company, and no it’s not a £25,000 Wal that’s gone missing, more a nice story….

as you were… 

[MacDaddy]

On 21/05/2025 at 15:09, oldslapper said:

I’m pretty sure that he went against Evri policy

 

So we should report him? 😉

[ezbass]

On 21/05/2025 at 15:09, oldslapper said:

Been trying to return a shirt, using Evri’s return service.

Printed the label Evri emailed me, attached it and took it to two of Evri’s recommended return shops.

Both times the very patient staff scanned the bar code over and over again but with no luck. In both instances they tried a number of different approaches to registering the return, even confirming that the email and instructions I showed them were correct.

I took it another shop this morning by way of a last resort. Again, no joy. I did the mandatory “Evri chance it’ll get lost anyway” jibe at the top of my voice as I took back off the member of staff. 
 

To my surprise a fella behind me said “I’m an Evri driver, let me see if I can help?”

We went outside to his van, he took out his scanning device and it registered without an issue. He took my parcel, and issued me with a receipt and a card with his name and contact number on. 
I checked my emails and there it was, registered as collected and on its way to the depot.
Look, it may never see the light of day again, but I have to say that the courier couldn’t have been more helpful and at least I do have some evidence of the return being in the system so have a chance of a refund. 
I’m pretty sure that he went against Evri policy, so this isn’t necessarily a shout to the company, and no it’s not a £25,000 Wal that’s gone missing, more a nice story….

as you were… 

This is more of an indictment of the hardware issued to the pick up points. That said, fair play to the actual Evri driver.

Edited 2 hours ago by ezbass

[Beedster]

EVRI's problem isn't it's individual members of staff, it's systemic DGAF attitude endemic at every level of the culture, from leadership to IT to customer service to drivers. Nice that the guy helped in this case, but he shouldn't have to, if anyone in that f***ing useless business gave a f*** about ensuring their systems actually work you wouldn't have had to dick about in the first place

[Beedster]

On 21/05/2025 at 15:09, oldslapper said:

I’m pretty sure that he went against Evri policy

 

Yes he did, EVRI's prime directive is f*** THE f***ING CUSTOMER AT EVRI f***ING OPPORTUNITY (it's how they got their name in the rebranding of what was at the time the World's worst ever courier......) 

[Beedster]

....and man the title made me laugh, surely the exception in courier tales should be the bad stories, not the good ones  

[oldslapper]

Honestly Chris, I wish you just come off the fence about these things at times 🤣🤣

[Beedster]

1 hour ago, oldslapper said:

Honestly Chris, I wish you just come off the fence about these things at times 🤣🤣

My therapist says I’m too reserved 😆

[Norris]

I bought a similar item on 3 separate occasions on Ebay. The first 2 times it arrived in a couple of days. The 3rd time was for a birthday, and yes you're probably already ahead of me... the courier that shows it being "handled" in the same depot for 4 days running is...