Burns-bass Posted December 13, 2022 Share Posted December 13, 2022 I advertised my Carlsboro valve amp on eBay with a collection only stipulation. Someone clicked the buy button, then immediately emailed me to say "I'm sorry it's not looking good for collection, but if you package up the amp I'll have Royal Mail collect it." When I pointed out this wasn't going to happen and that his idiocy had cost me money and wasted my time, he started getting aggressive about it. I appreciate this is an entirely pointless post, but I just wanted to vent somewhere. Ebay idiots, eh? 1 Quote Link to comment Share on other sites More sharing options...
binky_bass Posted December 13, 2022 Share Posted December 13, 2022 eBay will refund you the sales cost or allow you to re-list with no charge if you show evidence of the buyer doing what they've done. I've had that before and they waived the fee I incurred. 7 Quote Link to comment Share on other sites More sharing options...
Burns-bass Posted December 13, 2022 Author Share Posted December 13, 2022 2 minutes ago, binky_bass said: eBay will refund you the sales cost or allow you to re-list with no charge if you show evidence of the buyer doing what they've done. I've had that before and they waived the fee I incurred. Yeah, I had that. Annoyingly I had one of those deal things that cuts fees by 80%, so I lose that. I'll always try to sell stuff here, but it's guitar based rather than bass and I don't really go on any guitar forums so ebay seemed the best place. Quote Link to comment Share on other sites More sharing options...
binky_bass Posted December 13, 2022 Share Posted December 13, 2022 They should honour that offer as well. They did in my case based on the fact its not your fault the buyer clearly ignored your conditions of sale. Quote Link to comment Share on other sites More sharing options...
Burns-bass Posted December 13, 2022 Author Share Posted December 13, 2022 1 minute ago, binky_bass said: They should honour that offer as well. They did in my case based on the fact its not your fault the buyer clearly ignored your conditions of sale. Hmm, that's good to know! I'll message them. Thanks! Quote Link to comment Share on other sites More sharing options...
binky_bass Posted December 13, 2022 Share Posted December 13, 2022 They might argue it, but if you show them the messages (they should have access to the anyway) that proves he bought it expecting postage when your auction clearly didn't offer postage, then they'll waive the full fee - or at least have done before! Quote Link to comment Share on other sites More sharing options...
Downunderwonder Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, binky_bass said: then they'll waive the full fee - or at least have done before Getting the full fee back isn't at issue, it's losing the low fee deal on the listing, or possibly having it refreshed. Quote Link to comment Share on other sites More sharing options...
Ralf1e Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, Burns-bass said: I advertised my Carlsboro valve amp on eBay with a collection only stipulation. Someone clicked the buy button, then immediately emailed me to say "I'm sorry it's not looking good for collection, but if you package up the amp I'll have Royal Mail collect it." When I pointed out this wasn't going to happen and that his idiocy had cost me money and wasted my time, he started getting aggressive about it. I appreciate this is an entirely pointless post, but I just wanted to vent somewhere. Ebay idiots, eh? Before you get it relisted I would block that buyer so he can't interfere with the advertising a second time. Had one do that to me some years ago. Won it didn't pay then bid on it again when I relisted. Then got aggressive when I cancelled his bid. 2 1 Quote Link to comment Share on other sites More sharing options...
Barking Spiders Posted December 13, 2022 Share Posted December 13, 2022 A year or so ago I advertised an Ibanez electric guitar which had 12 photos, several in close-up so that viewers could see if there were any blemishes. It was in virtually new condition at a price half that of a new model. Anyway after it being posted and received the buyer sent an email requesting a further 20% refund on the paying price as there was a blemish I hadn't mentioned in my description. On close inspection of my close-up photos there was a tiny scratch adjacent to the scratchplate, all of 1mm in length max. It would've been invisible to the naked eye and a magnifying glass would've been needed to see it. After several email exchanges it transpired he had indeed inspected the bodywork using one and that the scratch wasn't visible to the naked eye. I did not give him a further 20% off. An@l or what? 2 Quote Link to comment Share on other sites More sharing options...
Downunderwonder Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, Barking Spiders said: An@l or what? I believe the UK term is "chancer". Good job getting him to "bog off", must have been before eBay went full "buyer is king, private sellers not our thing". 2 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted December 13, 2022 Share Posted December 13, 2022 My standard method of dealing with people looking for money off due to completely insignificant or imaginary problems is to offer them a full refund if they return the item and no alternatives. I'll be very polite and apologetic, but I won't enter into any dialogue with them over discounts or partial refunds; they are obviously not 100% happy so they should return the item and get their money back. In every case I have never heard anything more from the buyer. 12 Quote Link to comment Share on other sites More sharing options...
Bassfinger Posted December 13, 2022 Share Posted December 13, 2022 Just tell him "you bought it, you pay for it, small claims court to enforce the contract if you don't pay." Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted December 13, 2022 Share Posted December 13, 2022 5 hours ago, Barking Spiders said: Anyway after it being posted and received the buyer sent an email requesting a further 20% refund on the paying price as there was a blemish I hadn't mentioned in my description. I had one of those. Wanted a discount. Offered him a full refund if he sent it back, turned out he didn't want to. 1 Quote Link to comment Share on other sites More sharing options...
asingardenof Posted December 13, 2022 Share Posted December 13, 2022 7 hours ago, Burns-bass said: I advertised my Carlsboro valve amp on eBay with a collection only stipulation. Someone clicked the buy button, then immediately emailed me to say "I'm sorry it's not looking good for collection, but if you package up the amp I'll have Royal Mail collect it." When I pointed out this wasn't going to happen and that his idiocy had cost me money and wasted my time, he started getting aggressive about it. I appreciate this is an entirely pointless post, but I just wanted to vent somewhere. Ebay idiots, eh? Ugh, the number of people who just happen to conveniently miss the collection only part of a listing is staggering. 2 Quote Link to comment Share on other sites More sharing options...
Beedster Posted December 13, 2022 Share Posted December 13, 2022 5 hours ago, BigRedX said: My standard method of dealing with people looking for money off due to completely insignificant or imaginary problems is to offer them a full refund if they return the item and no alternatives. I'll be very polite and apologetic, but I won't enter into any dialogue with them over discounts or partial refunds; they are obviously not 100% happy so they should return the item and get their money back. In every case I have never heard anything more from the buyer. That's my approach as well, never fails 👍 Quote Link to comment Share on other sites More sharing options...
Beedster Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, asingardenof said: Ugh, the number of people who just happen to conveniently miss the collection only part of a listing is staggering. Yep it's mostly deliberate in my experience. Quite a few collectors/traders/speculators on eBay understand that gear listed Collection Only tends to sell at a lower price than if postage/delivery is offered, and if you're buying to sell, that's an immediate profit. Given this, a lot of sellers who listed collection only simply give up and offer to post rather than go through the grief of a difficult buyer. Quote Link to comment Share on other sites More sharing options...
jazzmanb Posted December 13, 2022 Share Posted December 13, 2022 i just tend to stay local for stuff i want selling face to face Facebook marketplace ,gumtree gave up on Ebay a while back due to all the restrictions Quote Link to comment Share on other sites More sharing options...
neepheid Posted December 13, 2022 Share Posted December 13, 2022 1 hour ago, asingardenof said: Ugh, the number of people who just happen to conveniently miss the collection only part of a listing is staggering. I always ask before I bid if they'll reconsider the "collection only" policy. If I hear back in the negative (or don't hear back at all), I don't bid. 2 Quote Link to comment Share on other sites More sharing options...
Jakester Posted December 13, 2022 Share Posted December 13, 2022 9 hours ago, binky_bass said: eBay will refund you the sales cost or allow you to re-list with no charge if you show evidence of the buyer doing what they've done. I've had that before and they waived the fee I incurred. I had someone do this to me on an item listed for £1,500 on a 1% FVF offer, so it would have cost me in excess of £150+ to relist. I had a good moan about it and not only did they waive the 'normal' fees, they actually waived any fees at all, even the 1% FVF etc. I did point out to them that I was happy to pay the original fees but they wouldn't hear of it. In fact, when you actually get round to speaking to a human, eBay CS are actually pretty good. Quote Link to comment Share on other sites More sharing options...
fleabag Posted December 13, 2022 Share Posted December 13, 2022 (edited) Asking buyers to send back the item for a refund can sometimes be a bit dodgy as well. It has been known for unscrupulous scum to send back a parcel of rubbish in place of the real item. They must send back using ' signature required ' Once the item has been signed for, the sender/buyer now has proof for Ebay that they returned the item and that you signed for it. This only works in certain circumstances though. Living too close to each other is likely to end up with a personal visit. Edited December 13, 2022 by fleabag 3 Quote Link to comment Share on other sites More sharing options...
asingardenof Posted December 14, 2022 Share Posted December 14, 2022 18 hours ago, neepheid said: I always ask before I bid if they'll reconsider the "collection only" policy. If I hear back in the negative (or don't hear back at all), I don't bid. See, that I don't mind. It's people who bid and win before asking, and who withdraw their winning bid when I say no, who grind my gears. 2 Quote Link to comment Share on other sites More sharing options...
ricksterphil Posted December 14, 2022 Share Posted December 14, 2022 On 13/12/2022 at 10:37, BigRedX said: My standard method of dealing with people looking for money off due to completely insignificant or imaginary problems is to offer them a full refund if they return the item and no alternatives. I'll be very polite and apologetic, but I won't enter into any dialogue with them over discounts or partial refunds; they are obviously not 100% happy so they should return the item and get their money back. In every case I have never heard anything more from the buyer. A good tip, thanks Quote Link to comment Share on other sites More sharing options...
ricksterphil Posted December 14, 2022 Share Posted December 14, 2022 On 13/12/2022 at 07:40, Burns-bass said: Yeah, I had that. Annoyingly I had one of those deal things that cuts fees by 80%, so I lose that. I'll always try to sell stuff here, but it's guitar based rather than bass and I don't really go on any guitar forums so ebay seemed the best place. I've used www.thefretboard.co.uk for geeta stuff just as a HU for you Quote Link to comment Share on other sites More sharing options...
Woody1957 Posted December 14, 2022 Share Posted December 14, 2022 19 hours ago, fleabag said: Asking buyers to send back the item for a refund can sometimes be a bit dodgy as well. It has been known for unscrupulous scum to send back a parcel of rubbish in place of the real item. They must send back using ' signature This happened to me a few years ago when l sold an Seat FR headlight. The guy said it didn't fit so sent it back signed for and recorded delivery. It was just a small envelope with bubble wrap inside! I contacted ebay and their fraud department who sorted it all out and l got paid the full amount. Dont know what happened to the scammer though! 1 Quote Link to comment Share on other sites More sharing options...
Barking Spiders Posted December 14, 2022 Share Posted December 14, 2022 21 hours ago, asingardenof said: Ugh, the number of people who just happen to conveniently miss the collection only part of a listing is staggering. Yep, that's a big pet peeve of mine. I state emphatically that I only do collection or personal delivery up to 20 miles. And yet...how many times have people asked 'can you post it to....'! Quote Link to comment Share on other sites More sharing options...
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