People are quick to moan, but I also like to be quick to praise where it is due.
All sorts of grief with the DHL (Damage Handling Loons) over the delivery of my new Fender Precision after a phone dall from DHL to tell me theyd damaged it. George at Andertons was cool, told me not to worry, they'd sort out any damage. Just get it delivered then make an assessment and let him know immediately and he'd sort it.
Fortunately the hard case and bass within were fine, it was just the packaging that DHL had mullered.
I phoned George back to advise the bass had arrived undamaged, and thanked him for his reassurance. I mentioned that G had been cut a little short and as I tried to tune it beyond F it just slipped round the capstan. Well, not 20 hours a later a full set of spanking new Fender 45's drop through my letter box, fortunately delivered by a different company who didn't manage to drive a forklift over it.
I'd have been happy with the one string, but a new set was a very pleasant surprise. Even better as I actually quite like Fender rounds.
So top marks to Andertons. Reassuring on the phone, poised and ready to help refund/replace if the bass or case had arrived damaged, and super generous with the strings when I only needed the one. Well done.
If anyone from Anderton's is reading this, thank you. You'll be top of the list next time I get a tax rebate that the missus doesn't know about and I go bass shopping.