I'm not receiving message notification emails, settinng checked - nothing has changed - is there a problem?

[KiOgon]

As above 😉

[Kiwi]

There has been a server upgrade taking place to try and solve this issue.  Ped and Woodinblack have been dealing with it.

[Rich]

Email notifications are still incredibly sporadic at the moment. One minute they're working, next they aren't. It's not just me either, I've had a couple of reports from other members.

[Kiwi]

 @Woodinblack @ped can probably provide an update. 

[Woodinblack]

 I did the updates that were recommended yesterday, but don't know if that has updated anything yet, its too early and I have no way of knowing if those people wjho don't get email still don't get email, I have no been able to establish a pattern about those who don't get it as I get all updates on any email address I have tried and haven't since marking my first email from here as not spam, so not sure how to proceed

[Kiwi]

15 hours ago, Woodinblack said:

 I did the updates that were recommended yesterday, but don't know if that has updated anything yet, its too early and I have no way of knowing if those people wjho don't get email still don't get email, I have no been able to establish a pattern about those who don't get it as I get all updates on any email address I have tried and haven't since marking my first email from here as not spam, so not sure how to proceed

Maybe we need to get some external help in from Invision?

[Woodinblack]

10 hours ago, Kiwi said:

Maybe we need to get some external help in from Invision?

 

I suspect they wouldn't help as I don't think it is an invision thing, it seems to be an external email thing

[Leonard Smalls]

On 02/02/2025 at 23:40, Rich said:

Email notifications are still incredibly sporadic at the moment. One minute they're working, next they aren't. It's not just me either, I've had a couple of reports from other members.

Hasn't worked at all for me - still trying to reset the security question that I can't remember the answer to!

[neepheid]

I would just like to report that I received a PM this afternoon but got no email.

[ezbass]

I have had quite a few PMs in the last few days but only a couple had email notifications.

[Bassybert]

Same here

[DGBass]

same here, still nothing arriving from basschat at all.

[Beedster]

No emails plus no red symbol to indicate PMs for me, there are obvious concerns that the entire basschat marketplace could collapse imminently with potentially dire repercussions for the mental health of bassists and possibly implications for the entire UK economy 🙂

[tauzero]

5 hours ago, Beedster said:

No emails plus no red symbol to indicate PMs for me, there are obvious concerns that the entire basschat marketplace could collapse imminently with potentially dire repercussions for the mental health of bassists and possibly implications for the entire UK economy 🙂

 

I thought you'd sold all your vintage Fenders.

[Beedster]

17 minutes ago, tauzero said:

 

I thought you'd sold all your vintage Fenders.

Other sellers are available 😆

[Leonard Smalls]

Still attempting to reset my security question so I can access BC on my laptop... Still won't send me a reset email!

[ped]

Sorry about this guys. We’re hoping to have this resolved soon. We’ll update you here asap. 

[GCYPbass]

On 27/01/2025 at 14:15, KiOgon said:

As above 😉

Hi @KiOgon, this is just to let you know that you have a pm. You probably didn't get notification. Cheers

[KiOgon]

3 hours ago, GCYPbass said:

Hi @KiOgon, this is just to let you know that you have a pm. You probably didn't get notification. Cheers

Still no notifications and sorry I didn't see your message from Tuesday - just found it now - will PM you.

 

Cheerz, John

[Leonard Smalls]

Still no means of getting into my security questions without knowing the answer wot I'd forgotten - still no email...

[Woodinblack]

Yes, sorry - I have tried lots of things but unfortunately the ip address of basschat is on a ip block that is blocked by outlook (and related people) for reasons they won't tell me, and they won't unblock it because it doesn't qualify, so we are going to have to pay extra for an external mail supplier.

[Bassybert]

Apologies if I’m teaching you how to suck eggs but have SPF, DKIM and DMARC records been setup for sending email from the server/domain?

[Woodinblack]

yes, but that doesn't mean much if your IP block has a blacklist.

[Kiwi]

Is it possible that people might have reported BC emails as junk instead of unsubscribing?

[Woodinblack]

No, I think this is the server block it is on

[SpondonBassed]

I seem to have no problem with email alerts for incoming PMs.

 

Is it something to do with the new authentication option (which I have not set up)?  How many of those with this issue are using two part authentication now?

 

Just a thought...