stuckinthepod Posted May 11, 2015 Share Posted May 11, 2015 Words cannot convey my current level of anger... Checked the Parcel Force tracking info this morning and saw my parcel had been delivered and I had apparently signed for it - despite being at work. Asked my wife to go home from work and check thinking "It's probably gone to the local delivery office" but I'd better check to be on the safe side. In my minds eye I had the worse picture of it being sat there on the door step. This was a close second. My signature was faked by the driver and my Thomann delivery was tossed over the back gate and left in the rain (which thankfully finished soon after). [url="https://flic.kr/p/spA3Ke"][/url] [url="https://flic.kr/p/sG529H"][/url] Link to comment Share on other sites More sharing options...
charic Posted May 11, 2015 Share Posted May 11, 2015 No way!!! What bass is it? :/ Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 Epiphone Jack Casady Ltd Edition. Was hoping to do a big NBD post later but just feeling sick and pissed off at the moment. Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted May 11, 2015 Share Posted May 11, 2015 Watchdog. Link to comment Share on other sites More sharing options...
charic Posted May 11, 2015 Share Posted May 11, 2015 Lovely bass though! Not sure of the best way forward, the less honest part of me is saying that the bass never arrived Link to comment Share on other sites More sharing options...
squire5 Posted May 11, 2015 Share Posted May 11, 2015 Do NOT let that go! Complain like F**k to Parcelforce.That message on the P739 card is not valid,and the delivery driver should be taken to task.Its good that you have pics to back up your complaint.I spent over 20 years working for that mob,and I've seen a lot worse,but that is unacceptable. Link to comment Share on other sites More sharing options...
Bassman Steve Posted May 11, 2015 Share Posted May 11, 2015 Kinda with you there. Easy to demonstrate the signature is not yours (unless Thomann review this forum). Absolutely scandalous though. Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 Have already emailed Parcel Force and will email Thomann tonight after I check the contents. Mrs Stuckinthepod said box looks okay apart from a little damp so I'm hopeful that the bass is ok. Today will be a long, long day in the office. Link to comment Share on other sites More sharing options...
lowdown Posted May 11, 2015 Share Posted May 11, 2015 The driver has to be a complete dork. If you had signed for it personally, why did he feel the need to leave the package behind the side gate? Unless you said "Sling it over the gate mate" Complain. Link to comment Share on other sites More sharing options...
Fisheth Posted May 11, 2015 Share Posted May 11, 2015 Would expect that sh*t from Yodel. Not Parcelfarce. Link to comment Share on other sites More sharing options...
charic Posted May 11, 2015 Share Posted May 11, 2015 Yodel have actually been pretty good with me recently. If you contact them on their app they're extremely helpful Link to comment Share on other sites More sharing options...
fretmeister Posted May 11, 2015 Share Posted May 11, 2015 Be honest and then f*** them publicly. Twitter is a great place to get a proper reaction to sh*t customer service. Link to comment Share on other sites More sharing options...
Happy Jack Posted May 11, 2015 Share Posted May 11, 2015 [quote name='stuckinthepod' timestamp='1431344158' post='2770144'] Have already emailed Parcel Force and will email Thomann tonight after I check the contents. [/quote] I'm guessing that Thomann do a LOT of business with Parcelforce, and will be better-placed than you to put pressure on them. Thomann generally get a very good press here on Basschat (including from me) so you might want to send them a link to this thread. [quote name='lowdown' timestamp='1431344304' post='2770148'] If you had signed for it personally, why did he feel the need to leave the package behind the side gate? [/quote] I read the OP as that he had NOT signed for it at all. Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 (edited) [quote name='Happy Jack' timestamp='1431346536' post='2770186'] I'm guessing that Thomann do a LOT of business with Parcelforce, and will be better-placed than you to put pressure on them. Thomann generally get a very good press here on Basschat (including from me) so you might want to send them a link to this thread. I read the OP as that he had NOT signed for it at all. [/quote] No the driver faked a signature and lobbed it- we were all out at the time. My nuclear rage has now diminished somewhat. Will be contacted Thomann and directing them to the pictures. A calculated response for Parcelforce will be coming this evening. Edited May 11, 2015 by stuckinthepod Link to comment Share on other sites More sharing options...
Weststarx Posted May 11, 2015 Share Posted May 11, 2015 Well Thomann did an absolute superb job at packing my ESP TE-406, it had an absolute ton of bubble wrap /air packets in there so hopefully no harm has been done to the guitar. Regardless of packaging, the tool who delivered that obviously should be held accountable - epsecially as he signed for it for you. He obviously couldnt be bothered to take it back with him and thought i was much easier to chuck it over the fence. Complain! Link to comment Share on other sites More sharing options...
AntLockyer Posted May 11, 2015 Share Posted May 11, 2015 I doubt Thomann have any contract with Parcel force, they just get assigned when it arrives in the country. Link to comment Share on other sites More sharing options...
Left Foot Posted May 11, 2015 Share Posted May 11, 2015 This does seem like a nightmare situation, I hope the bass is OK. That driver is a dork to say the least theres no way it should be left like that, in the rain, thrown over a gate and then have the guy sign your name - plus (I hate to say this but) what happens if its buggered? Link to comment Share on other sites More sharing options...
Ziphoblat Posted May 11, 2015 Share Posted May 11, 2015 Disgusting. Someone ought to have hell to pay for that, but good luck making it happen... Link to comment Share on other sites More sharing options...
CamdenRob Posted May 11, 2015 Share Posted May 11, 2015 (edited) Terrible... I just hope the bass is OK. Even if it doesn't have any impact damage, the shock of being dropped from that height can't have done it any good. It looks like he may have lowered it over the fence and it has slipped down a bit to the position in the photo. Hopefully that's the case [i]*edit for spelling[/i] Edited May 11, 2015 by CamdenRob Link to comment Share on other sites More sharing options...
Roland Rock Posted May 11, 2015 Share Posted May 11, 2015 [quote name='CamdenRob' timestamp='1431348938' post='2770227'] It looks like me may have lowered it over the fence and it has slipped down a bit to the position in the photo. Hopefully thats the case [/quote] That's what it looks like to me too Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 [quote name='Roland Rock' timestamp='1431350156' post='2770253'] That's what it looks like to me too [/quote] I really hope so too. My wife checked for impact damage and couldn't see any so I've got everything crossed all is well when I open it up tonight. Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 What annoys me the most is that Parcel Force have the option that most couriers companies don't. Just taking it to the local delivery office where I can pick it up safely the next day. Link to comment Share on other sites More sharing options...
Kev Posted May 11, 2015 Share Posted May 11, 2015 [quote name='Happy Jack' timestamp='1431346536' post='2770186'] I'm guessing that Thomann do a LOT of business with Parcelforce, and will be better-placed than you to put pressure on them. [/quote] Strictly speaking, Thomann do no business with Parcelforce at all. They exclusively use DHL, who hand over to the Royal Mail and Parcelforce when passing into our country. I am sure Thomann will take an interest, but realistically you are going to need to complain direct to Parcelforce. Link to comment Share on other sites More sharing options...
CamdenRob Posted May 11, 2015 Share Posted May 11, 2015 The local parcelforce depot is within easy walking distance of my house but I can't use them as they exclude musical instruments from their insurance policy! Link to comment Share on other sites More sharing options...
Damonjames Posted May 11, 2015 Share Posted May 11, 2015 Well, it's nearly home time mate... Finger crossed all is ok! Link to comment Share on other sites More sharing options...
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