Mismatched top, would this bother you? Cort space 4

[RAY AGAINST THE MACHINE]

46 minutes ago, 41Hz said:

Have sent the pics to guitarguitar and they are saying there is nothing wrong with it so won’t pay the return shipment cost, disappointing but a lesson learnt.

That is Bs! The bass has come from a bad batch of poor quality control ! First thing I would do if it were me , is to condemn them on trustpilot , farce book , X etc .You could also point them to this topic here ! If you are still in the timeframe , then you have your consumer rights .

You’ve done me a favour by mentioning Guitar Guitar , who will be avoided by me in the future . 
 

On a slight tangent ; I did post a topic about cort space 5 a couple of weeks ago ,regarding the fluctuating prices. I’ve since seen that the price for the green one has gone down to £679 .However I had a look at the picture and it seems ‘off’ . What I mean by that is it looks like these basses are being churned out by the shed load  without much due care and attention imho ..similar to yours ! It’s put me off of wanting one now . If I do go for a 5 string , I’ll choose a completely different brand of headless .

[41Hz]

1 minute ago, RAY AGAINST THE MACHINE said:

That is Bs! The bass has come from a bad batch of poor quality control ! First thing I would do if it were me , is to condemn them on trustpilot , farce book , X etc .You could also point them to this topic here ! If you are still in the timeframe , then you have your consumer rights .

You’ve done me a favour by mentioning Guitar Guitar , who will be avoided by me in the future . 
 

On a slight tangent ; I did post a topic about cort space 5 a couple of weeks ago ,regarding the fluctuating prices. I’ve since seen that the price for the green one has gone down to £679 .However I had a look at the picture and it seems ‘off’ . What I mean by that is it looks like these basses are being churned out by the shed load  without much due care and attention imho ..similar to yours ! It’s put me off of wanting one now . If I do go for a 5 string , I’ll choose a completely different brand of headless .

Yeah, I’m not too happy. They want insured and tracked return which DPD are quoting me £54.73 for! 

[RAY AGAINST THE MACHINE]

1 minute ago, 41Hz said:

Yeah, I’m not too happy. They want insured and tracked return which DPD are quoting me £54.73 for! 

I don’t know how many days you have had it , but as I say that is unacceptable  on so many levels ..especially the attitude! 
I don’t know how long you have left to return it , but take it up with your credit/ debit card …and then crucify them on the sites I have mentioned right away !

[Reggaebass]

1 hour ago, 41Hz said:

Have sent the pics to guitarguitar and they are saying there is nothing wrong with it so won’t pay the return shipment cost, disappointing but a lesson learnt.

That’s a disappointing response, maybe point them towards this thread where experienced bass players are mostly in agreement that it’s not acceptable , really hope you can get this sorted 

[tauzero]

1 hour ago, 41Hz said:

Have sent the pics to guitarguitar and they are saying there is nothing wrong with it so won’t pay the return shipment cost, disappointing but a lesson learnt.

 

Surely it qualifies under distance selling regulations?

[Mokl]

It is, but they don't have to cover returns costs if it's unwanted. In this case they're saying there's no defect..... if defective they would be obliged to cover return postage.

 

Tricky one

Edited 23 hours ago by Mokl

[MichaelDean]

It does seem odd that they wouldn't at least organise a courier and deduct the cost from your refund. They must know that they get cheaper rates. Maybe try asking if they can do that?

[41Hz]

11 minutes ago, MichaelDean said:

It does seem odd that they wouldn't at least organise a courier and deduct the cost from your refund. They must know that they get cheaper rates. Maybe try asking if they can do that?

 I did ask them to do that, but they said it wasn't possible which is strange as they state if a return is found not to be faulty then they may deduct £9.99 from the refund to cover the return so clearly, they get much better rates with DPD than I can, but say they can't do it in this case.

[41Hz]

58 minutes ago, RAY AGAINST THE MACHINE said:

I don’t know how many days you have had it , but as I say that is unacceptable  on so many levels ..especially the attitude! 
I don’t know how long you have left to return it , but take it up with your credit/ debit card …and then crucify them on the sites I have mentioned right away !

Only got it yesterday afternoon, told them this morning I wanted to return it. 

[RAY AGAINST THE MACHINE]

1 hour ago, 41Hz said:

Only got it yesterday afternoon, told them this morning I wanted to return it. 

In that case you still have time to return it . Go onto those sites and shame them ! Maybe have a look on moneysaving expert or similar for a template to write to them.

Don’t be fobbed off on the phone ! Do everything in writing. Cc the head office/ ceo on an email . 🤞you get the desired resolution 

[Lozz196]

2 hours ago, Mokl said:

It is, but they don't have to cover returns costs if it's unwanted. In this case they're saying there's no defect..... if defective they would be obliged to cover return postage.

 

Tricky one

Have they got a picture of a more matched one in their site, if so there’s your argument, you wanted one that resembles  what they’re advertising.

[snorkie635]

1 hour ago, 41Hz said:

Only got it yesterday afternoon, told them this morning I wanted to return it. 

Which branch is giving you this crap?

[Cornwall Steve]

I'd put my hand up and confess I couldn't live with it either. If I accepted it, I'd also be forever worried others would feel the same when it was time to sell it on.

[neepheid]

It would bug me. I mean my Epiphone Jack Casady's flamed top isn't book matched, but at least each half isn't wildly different from the other...

 

Do these retailers think we don't talk to each other? Attitude's a bit rum, I reckon.

[41Hz]

32 minutes ago, snorkie635 said:

Which branch is giving you this crap?

It’s the online team. I think they’re based in Newcastle 

[41Hz]

I asked to escalate to a manager. They’ve now come back and said they can arrange collection for £25, which still doesn’t makes sense because

1. The bass has a fault, so I shouldn’t pay anything.

2. Their own policy is if you return a faulty guitar which they find to be non faulty, they then charge you £9.99 to cover the return shipping so where does £25 come from?

 

42 minutes ago, Lozz196 said:

Have they got a picture of a more matched one in their site, if so there’s your argument, you wanted one that resembles  what they’re advertising.

 

The pics of the bass they have on their site aren’t mismatched like the one they sent me.

Edited 20 hours ago by 41Hz

[Jean-Luc Pickguard]

I have bought a lot of guitars & basses online, both new and secondhand and so far I've not had a bad experience in buying new instruments with just the stock pics shown, however when I bought my GuitarGuitar exclusive AAA Gibson Les Paul standard, GuitarGuitar listed photos of each guitar, so I had a choice of over a dozen and knew exactly what I was getting visually as well as knowing the weight (I chose the lightest one, which also was the one with the best figuring). Just to be sure it wasn't a dead lump of porridge (it isn't) and as I am lucky enough to live a few miles from the Epsom branch, I was able to have it delivered there so I could check it over very carefully before accepting it.

 

Come to think of it, I believe most of my other instruments with a natural or sunburst finish have been bought secondhand so I was able to see pics of the woodgrain before buying. My Ben Gibbard mustang is a good example of this, it has really nice grain in the Ash where the joins between pieces are not very obvious, whereas I've also seen examples with mismatched and/or ugly grain, which I'd not have been happy with if I'd bought unseen.

[Mudpup]

You mentioned that the neck wasn't properly finished and needed sanding earlier didn't you. Doesn't that make it faulty or not of satisfactory quality and consequently it should be on them to cover the cost of return under distance selling regs? If the finish is inconsistent on the neck it's undisputable surely?

Edited 20 hours ago by Mudpup

[41Hz]

2 hours ago, Mudpup said:

You mentioned that the neck wasn't properly finished and needed sanding earlier didn't you. Doesn't that make it faulty or not of satisfactory quality and consequently it should be on them to cover the cost of return under distance selling regs? If the finish is inconsistent on the neck it's undisputable surely?

You would have thought so, I mentioned the neck was rough in addition to the cosmetic issue, but they’ve ignored that. I’ll continue the battle tomorrow 

[Mokl]

Good luck, hope you reach an acceptable resolution.

[jonno1981]

A maple top should be a feature that enhances the appearance of the instrument as well as brightening up the sound a little. In this case it detracts from the appearance and makes it look worse. I’d also try to return it. Under the distance selling act you have the right to a no quibble return. They’re talking bs.

[Steve Browning]

I think I'd write off the 25 quid and get rid of the bass tbh. Not an ideal solution but it's one they've suggested, so the path of least resistance.

[Matt P]

if i'd seen that bass in a shop i'd have not given it a second look and assumed it was a B-grade instrument.

 

I'm not surprised with the reaction from GuitarGuitar in Newcastle, I've given up even going in (and it's now the only music shop in the city centre) on the few occasions i've popped in, every time with the intention of buying something the attitude of the staff has been awful, on one occasion i went in looking for an acoustic amp, with a 2k guitar in my hand and a budget up to 1k and they just seemed to have no interest in helping me at all.

 

the Newcastle shop seems to be an exception for guitarguitar, the reports i've heard about their other shops have usually been pretty favourable, at some point i'm going to go and try the Edinburgh and Glasgow stores.

 

Matt

[Mokl]

Tbf I think it's the online team that's putting up a fight?

[41Hz]

19 minutes ago, Matt P said:

if i'd seen that bass in a shop i'd have not given it a second look and assumed it was a B-grade instrument.

 

I'm not surprised with the reaction from GuitarGuitar in Newcastle, I've given up even going in (and it's now the only music shop in the city centre) on the few occasions i've popped in, every time with the intention of buying something the attitude of the staff has been awful, on one occasion i went in looking for an acoustic amp, with a 2k guitar in my hand and a budget up to 1k and they just seemed to have no interest in helping me at all.

 

the Newcastle shop seems to be an exception for guitarguitar, the reports i've heard about their other shops have usually been pretty favourable, at some point i'm going to go and try the Edinburgh and Glasgow stores.

 

Matt

Can’t think it’s good for business behaving like this.

 

Based on the 30 people who expressed an opinion on this thread. 27 wouldn’t have been happy and would have sent it back. (90%)

 

That means on average they will need to ship this bass (and have it returned) 10 times before they find somebody who is happy with it🤷‍♂️