[quote name='Machines' timestamp='1463761579' post='3053935']
My only 'negative' comment is that as the shop has got so popular, Mark has employed staff to allow him to cope with the demand (and deal with the mundane stuff like packaging sold items or restringing instruments).
I've known Mark for nearly 10 years, and we have a friendly relationship - when I walk in there with the new guys (some recognize me but not by name) I don't feel I have the same rapport with them and to them, I am just 'another customer'.
[/quote]
Thats how I felt last time I went there, Mark was as awesome and friendly as ever. The other chap, quite offish.