[quote name='Machines' timestamp='1377935102' post='2193693']
Hard for me to comment without bias as I've known Mark since BassDirect was running from an old lockup on a farm, but he's always been very attentive and patient with me. His business has grown exponentially since then and he may not always have the time to provide a personal service everytime . I've spent about £1500 in 5 years but only in a couple of transactions, but I know when I do want to spend big I'll be going to him.
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Same here, I have never had anything but great service from Mark, it's a hour and a half trip for me to get there, If im the only one there I get his full attention, if others are there I'm more than happy to wait.
I have noticed if you ask a question you don't usually get the one liner you do in other music shops, you get a full conversation from someone who is very knowledgeable and enthusiastic. It's quite refreshing.