[quote name='lou24d53' timestamp='1398002312' post='2429395']
I keep reading on here about how good Bass Direct are, but in my experience, they are not the 'holier than thou' retailer they are painted to be on here.[/quote]
+1
They have got probably the best selection of bass gear, but customer service is awful.
My girlfriend bought me a Darkglass B3K for Christmas from the online shop, and when it came it was so badly packaged that the knobs were covered in scratches. I know that's only cosmetic damage, but it was so bad that she contacted them to ask if it was second hand. Not what you expect if you pay full price... Especially because you can get one used on here in better condition for a lot less! Cue a condescending email from Mark, which included a comment along the lines of "To be fair love, it's designed to be stepped on"
I don't know if that's his general attitude, or because he assumed my girlfriend was some kind of bimbo. Apparently he'd only changed his tune when she replied to him from her work email (she's a lawyer working for a large firm), but the solution was still one I would have been unhappy with. He told her to pull the knobs off and post them back and he would send replacements
I'm happy with my pedal and everything, but Bass Direct are lucky that they didn't lose a sale from it being returned under the distance selling regulations (even though they have lost any future business from me)