artisan Posted October 31, 2016 Author Share Posted October 31, 2016 well GAK are ordering me a replacement bass direct from Yamaha,i got them to supply a 5 string at the price of a 4 string,so hopefully all should be sorted in a few days. bloody stressful carry on for a cheap bass though. Quote Link to comment Share on other sites More sharing options...
BigRedX Posted October 31, 2016 Share Posted October 31, 2016 [quote name='artisan' timestamp='1477933874' post='3165376'] well GAK are ordering me a replacement bass direct from Yamaha,i got them to supply a 5 string at the price of a 4 string,so hopefully all should be sorted in a few days. bloody stressful carry on for a cheap bass though. [/quote] Have you got a time-frame for when you will be getting your replacement bass? Quote Link to comment Share on other sites More sharing options...
spongebob Posted October 31, 2016 Share Posted October 31, 2016 Bought my first Rumble combo from GAK. Came through, the front cover had obviously been removed and put back (badly), as well as a loud rattle from the unit. Spoke to them - it was the last one in stock - so they had it collected, and I bought elsewhere. The unit looked like it had been used - I guessed at the time it had been customer returned. Funny thing was, a tiny bit later another BC'er bought the same model from GAK, and guess what.....the exact same issues! So it was clearly taken back and sold again! Quote Link to comment Share on other sites More sharing options...
Dvisions Posted October 31, 2016 Share Posted October 31, 2016 Remember you have 14 days to cancel any finance deal, if worst comes to worst. Quote Link to comment Share on other sites More sharing options...
artisan Posted October 31, 2016 Author Share Posted October 31, 2016 [quote name='BigRedX' timestamp='1477933930' post='3165377'] Have you got a time-frame for when you will be getting your replacement bass? [/quote] They said 7 to 10 days. I have to say they definitely have a "couldn't give a toss" attitude,I don't think I'd use them again. Quote Link to comment Share on other sites More sharing options...
artisan Posted October 31, 2016 Author Share Posted October 31, 2016 [quote name='Dvisions' timestamp='1477941858' post='3165436'] Remember you have 14 days to cancel any finance deal, if worst comes to worst. [/quote] It might come to that Cheers Quote Link to comment Share on other sites More sharing options...
3below Posted October 31, 2016 Share Posted October 31, 2016 [size=4]The following also aids you considerably. Fourteen days from receipt of good to reject.[/size] [color=#05171D][font=OpenSans-Regular,]The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require traders to give you certain information.[/font][/color][color=#05171D][font=OpenSans-Regular,]The Regulations came into force on 13 June 2014 and apply to contracts entered into on or after that date.[/font][/color][font=OpenSans-Regular,][size=5] [size=4]Look here [url="http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations"]http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations[/url][/size][/size][/font] Quote Link to comment Share on other sites More sharing options...
artisan Posted October 31, 2016 Author Share Posted October 31, 2016 [quote name='3below' timestamp='1477947626' post='3165508'] [size=4]The following also aids you considerably. Fourteen days from receipt of good to reject.[/size] [color=#05171D][font=OpenSans-Regular,]The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require traders to give you certain information.[/font][/color][color=#05171D][font=OpenSans-Regular,]The Regulations came into force on 13 June 2014 and apply to contracts entered into on or after that date.[/font][/color][font=OpenSans-Regular,][size=5] [size=4]Look here [url="http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations"]http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations[/url][/size][/size][/font] [/quote] Thanks for the info much appreciated Quote Link to comment Share on other sites More sharing options...
spacecowboy Posted October 31, 2016 Share Posted October 31, 2016 (edited) I hope you get it all sorted out mate, GAK in my experience have usually been good, that was until last month when I bought some strings from them, which on the website where marked as in stock and available on a next day delivery, when nothing showed up a few emails revealed that they weren't in stock and could i wait 7 days?... Sure, 30 days later (I forgot about them at this point) the strings arrive, my complaint got me my 57p postage refunded and not a word of apology. So their "LOL SOZ M8" attitude has lost them any of my future custom. Edited October 31, 2016 by spacecowboy Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted November 1, 2016 Share Posted November 1, 2016 If I was them I'd be looking at Andertons and thinking 'they must be doing something right' and change the demo video format at the same time! Quote Link to comment Share on other sites More sharing options...
tom1946 Posted November 1, 2016 Share Posted November 1, 2016 I've found Gear for Music really good and always buy there if they have what I want. Customer service is brilliant if you don't like something. Speak as you find I suppose. Quote Link to comment Share on other sites More sharing options...
LewisK1975 Posted November 1, 2016 Share Posted November 1, 2016 [quote name='tom1946' timestamp='1478006748' post='3165904'] I've found Gear for Music really good and always buy there if they have what I want. Customer service is brilliant if you don't like something. Speak as you find I suppose. [/quote] +1 for gear4music - ordering is all very clear and easy, pricing is usually competitive and for my orders DPD have always been the couriers who have brilliant tracking. Quote Link to comment Share on other sites More sharing options...
Marc S Posted November 1, 2016 Share Posted November 1, 2016 Sorry to hear of your woes artisan. I've only made minor purchases from GAK. I also selected a bass for my sister, as a present to my nephew. All my transactions have been whilst visiting their shop in Brighton, And I have to say, GAK have always seemed fine to me. Helpful staff etc etc. Hope you get the matter sorted asap and as smoothly as possible. Re Gear4music - I had real problems with them when I had something delivered! The depot was miles away from home, and not open during the hours stated on the depots' delivery docket. The item was not in the condition stated, and they just didn't want to know when the word "refund" was mentioned. I exchanged a couple of emails with them, tried phoning, but service was awful... Best of luck Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted November 1, 2016 Share Posted November 1, 2016 I think these big stores have got a shop or shops staffed by people into music (hopefully) but at the same time they have a warehouse and office staff based elsewhere that is run as a shipping business, the staff there could have been packing and selling fish or clothes or washing machines a week ago, possibly/probably never played a bass in their lives. Quote Link to comment Share on other sites More sharing options...
artisan Posted November 3, 2016 Author Share Posted November 3, 2016 Thanks for all your support guys I really appreciate it. The offending item has now gone back & GAK have ordered me a replacement bass from Yamaha which should be here in a few days. Quote Link to comment Share on other sites More sharing options...
artisan Posted November 10, 2016 Author Share Posted November 10, 2016 My replacement bass arrived this morning Brand new in a sealed yamaha box & I have to say that I'm really impressed with it so far. Looking forward to plugging it in once I get home from work. I'm still £20 out of pocket for my original Saturday morning delivery that I paid extra for the first bass I received,guess I've lost that. Quote Link to comment Share on other sites More sharing options...
dyerseve Posted November 10, 2016 Share Posted November 10, 2016 [quote name='artisan' timestamp='1478781122' post='3171565'] My replacement bass arrived this morning Brand new in a sealed yamaha box & I have to say that I'm really impressed with it so far. Looking forward to plugging it in once I get home from work. I'm still £20 out of pocket for my original Saturday morning delivery that I paid extra for the first bass I received,guess I've lost that. [/quote] why not demand that back or at least they could send you a store credit or similar. Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted November 10, 2016 Share Posted November 10, 2016 [quote name='dyerseve' timestamp='1478783403' post='3171597'] why not demand that back or at least they could send you a store credit or similar. [/quote] Exactly. Quote Link to comment Share on other sites More sharing options...
ezbass Posted November 10, 2016 Share Posted November 10, 2016 [quote name='dyerseve' timestamp='1478783403' post='3171597'] why not demand that back or at least they could send you a store credit or similar. [/quote]Sounds like a complimentary set of strings waiting to happen. Quote Link to comment Share on other sites More sharing options...
artisan Posted November 10, 2016 Author Share Posted November 10, 2016 Thanks guys I'll send them an email in the morning. Just been playing the bass for a couple of hours & I just can't get over what a nice bass it is. I've had some pretty expensive basses ( roscoe century) & this isn't a million miles away. Sounds damn fine too. Maybe I need a BB425X too Quote Link to comment Share on other sites More sharing options...
Ghost_Bass Posted November 11, 2016 Share Posted November 11, 2016 [quote name='artisan' timestamp='1478814439' post='3171936'] Thanks guys I'll send them an email in the morning. Just been playing the bass for a couple of hours & I just can't get over what a nice bass it is. I've had some pretty expensive basses ( roscoe century) & this isn't a million miles away. Sounds damn fine too. Maybe I need a BB425X too [/quote] And so the incurable "Y-virus" starts to spread through the victim's blood stream... Quote Link to comment Share on other sites More sharing options...
artisan Posted November 11, 2016 Author Share Posted November 11, 2016 [quote name='Ghost_Bass' timestamp='1478878837' post='3172353'] And so the incurable "Y-virus" starts to spread through the victim's blood stream... [/quote] LOL I think it indeed has I'd love a Nathan East sig' Quote Link to comment Share on other sites More sharing options...
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