discreet Posted December 9, 2014 Share Posted December 9, 2014 (edited) [b]Spector - Credit Where It's Due![/b] I recently acquired a Spector Euro4 - NBD thread [url="http://basschat.co.uk/topic/250322-nsd-new-spector-day-euro4-audio-file/"]here[/url]. It arrived complete with gold control knobs, but I thought this looked a little too blingy and wanted to return the bass to its stock condition and fit the more usual Spector bevel-top black plastic control knobs. So I duly contacted Spector Vice-President PJ Rubal, who gave me the email address of Jiri Palek at Spector Czech Republic and I emailed him regarding the Euro control knobs. I heard nothing for a while and thought no more about it, sourcing some black plastic control knobs from Allparts UK, like the impatient git that I am. However, I should have had a little more faith because just this morning I received a Jiffy bag containing four Spector bevel-top black plastic control knobs - free, gratis and for nothing! It's this kind of attention to detail and aftermarket care that makes a good company great. Both P J and Jiri knew that I hadn't bought the Euro brand new, yet I still got the same customer service as if I had. So hoorah and much kudos to Spector, PJ, Jiri, the USA and the Czech Republic! UK plc could perhaps learn a little something from them, I feel. Edited December 9, 2014 by discreet Quote Link to comment Share on other sites More sharing options...
gary mac Posted December 9, 2014 Share Posted December 9, 2014 You now have a set of knobs to be proud of mate. [size=4] [/size] Quote Link to comment Share on other sites More sharing options...
Marvin Posted December 9, 2014 Share Posted December 9, 2014 Great customer service just increases my Spector GAS :/ Quote Link to comment Share on other sites More sharing options...
discreet Posted December 9, 2014 Author Share Posted December 9, 2014 (edited) [quote name='gary mac' timestamp='1418121285' post='2626964'] You now have a set of knobs to be proud of mate. [/quote] Yes, I've always been somewhat knob-proud. Less so as I get older, obviously. [quote name='Marvin' timestamp='1418122095' post='2626985'] Great customer service just increases my Spector GAS :/ [/quote] Just sell the kids and get a USA NS-4. You know you want to!! Edited December 9, 2014 by discreet Quote Link to comment Share on other sites More sharing options...
r16ktx Posted December 9, 2014 Share Posted December 9, 2014 I'll second, or +1 as it seems to be these days, the topic's 'motion' as motion does seem to follow GAS.. But anyway; I too had the experience of a reply from PJ even though my query was really trivial. Quote Link to comment Share on other sites More sharing options...
Toasted Posted December 9, 2014 Share Posted December 9, 2014 They're really underrated basses IMO. Quote Link to comment Share on other sites More sharing options...
cetera Posted December 9, 2014 Share Posted December 9, 2014 Best customer service I've ever had...... and best basses I've ever played. A winning combination yet to be bettered.... Quote Link to comment Share on other sites More sharing options...
discreet Posted December 9, 2014 Author Share Posted December 9, 2014 (edited) [quote name='cetera' timestamp='1418159131' post='2627590'] Best customer service I've ever had... and best basses I've ever played. A winning combination yet to be bettered... [/quote] I agree, and I think I've got it BAD. To the point where I'm not much interested in any other manufacturer (!) Edited December 9, 2014 by discreet Quote Link to comment Share on other sites More sharing options...
40hz Posted December 10, 2014 Share Posted December 10, 2014 (edited) It's the little things that really make the difference. I'm sure Fender would of told you to sod off! (Coming from a Fender lover) so fair play Spector! It does sort of increase GAS knowing a company will sort you out, even if the bass isn't new, knowing you're in good hands so to speak. Same sort of thing with Ashdown, say what you like about the tone (marmite) but their customer service is second to none, so that makes them an attractive proposition. Most other conpanies in the bass world could learn a lot from stuff like this! Edited December 10, 2014 by 40hz Quote Link to comment Share on other sites More sharing options...
Cameronj279 Posted December 10, 2014 Share Posted December 10, 2014 (edited) Nice to see some companies still care about customer service! I've rarely had to contact a company but when I have it has mostly been great service. The main two I can think of would be Alan at ACG and Payson Clarke of Payson strings. As somebody said earlier. I imagine Fender would have just told you where to shove [s]the knobs[/s] your enquiry! Edit for dodgy late night wordings. Edited December 10, 2014 by Cameronj279 Quote Link to comment Share on other sites More sharing options...
ead Posted December 10, 2014 Share Posted December 10, 2014 Spector do customer service like it should be done. Respect. Quote Link to comment Share on other sites More sharing options...
Kiwi Posted December 10, 2014 Share Posted December 10, 2014 Fantastic basses. The Euro models punch well above their weight in terms of value for money. I replaced my Smith BSR5GN with a Spector NS5CR and have never regretted it. Quote Link to comment Share on other sites More sharing options...
Dan Dare Posted December 10, 2014 Share Posted December 10, 2014 Good to hear customer service is alive and well. Quote Link to comment Share on other sites More sharing options...
tonyf Posted December 10, 2014 Share Posted December 10, 2014 Top job. Killer basses, your's looks the same colour as mine. Lovely deep plum! Pity you didn't mention it, as I replace the original Tonepump with a EMG BQC, I've probably got the old one's kicking around. The EMG BQC is a great "upgrade", especially if you run it at 24v ;-) Quote Link to comment Share on other sites More sharing options...
Damonjames Posted December 12, 2014 Share Posted December 12, 2014 [quote name='tonyf' timestamp='1418252793' post='2628598'] Top job. Killer basses, your's looks the same colour as mine. Lovely deep plum! Pity you didn't mention it, as I replace the original Tonepump with a EMG BQC, I've probably got the old one's kicking around. The EMG BQC is a great "upgrade", especially if you run it at 24v ;-) [/quote] 24v???? I'm assuming you mean 18v??? Quote Link to comment Share on other sites More sharing options...
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