Born 2B Mild Posted June 20, 2013 Share Posted June 20, 2013 [quote name='Phil Adams' timestamp='1371709795' post='2117136'] How long has that been there? I had no Idea. Handy for me in Maidenhead. Good news. [/quote] Coming up for two years now, Phil! Free parking too. Directions are [url="http://www.bassgear.co.uk/contact/"]here[/url]. We've a got a regular stream of customers from Maidenhead, including a gigging 5-string player who has been playing since the late 1940s! Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted June 20, 2013 Author Share Posted June 20, 2013 [quote name='molan' timestamp='1371680501' post='2117029'] I really can't bring myself to push a bass at someone that isn't right for them or that I can't recommend myself. In fact just yesterday I was telling someone about trying out a few different things at The Gallery because their range is quite different to what BassGear have in stock. He's visiting Alex at the weekend and will, hopefully, make up his mind on merit rather than sales spiel [/quote] good man, yes alex at the gallery can be quite blunt to "nah man don't even try this, that bass is crap..." .... LOL Quote Link to comment Share on other sites More sharing options...
molan Posted June 20, 2013 Share Posted June 20, 2013 [quote name='Phil Adams' timestamp='1371718328' post='2117219'] Thanks for that, I actually lived in Byron Rd for 10 years until the divorce, probably could see your unit from the bedroom window. I shall be in.... get the kettle on! [/quote] The kettle is almost always on On a good day there's biscuits too . Quote Link to comment Share on other sites More sharing options...
Chris2112 Posted June 20, 2013 Share Posted June 20, 2013 [quote name='molan' timestamp='1371717116' post='2117199'] Had been based up in Harrogate but under 20% of sales were coming from an area loosely attributable to 'the north' [/quote] We're all tightfisted up here! Quote Link to comment Share on other sites More sharing options...
molan Posted June 20, 2013 Share Posted June 20, 2013 [quote name='skej21' timestamp='1371718361' post='2117221'] Honestly, I'm not fussed in the slightest. I was more enquiring just in case anyone reading this fancied taking advantage if it was still running. I'm happy to pay the asking price when dealing with nice staff who offer good service [/quote] Somewhat amazingly you're the second person to say something like this in the past week! We had a customer that wanted a particular amp that wasn't in stock but we tracked one down in Germany. It took a bit of legwork to get it organised and there was an extra shipping charge of £10 to get it over to the UK. We thought this was reasonable because the alternative was ordering from the USA which is a 6-8 week delay & a higher shipping charge ona 'one-off' order. We agreed to swallow the £10 because we'd quoted the price to the customer - he insisted on paying the extra £10 because he was pleased with the service. Little stuff like this really makes things worthwhile sometimes Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted June 20, 2013 Author Share Posted June 20, 2013 "We agreed to swallow the £10 because we'd quoted the price to the customer - he insisted on paying the extra £10 because he was pleased with the service" Of course Barrie, nice service makes the whole difference. Quote Link to comment Share on other sites More sharing options...
skej21 Posted June 20, 2013 Share Posted June 20, 2013 (edited) [quote name='molan' timestamp='1371747721' post='2117720'] Somewhat amazingly you're the second person to say something like this in the past week! We had a customer that wanted a particular amp that wasn't in stock but we tracked one down in Germany. It took a bit of legwork to get it organised and there was an extra shipping charge of £10 to get it over to the UK. We thought this was reasonable because the alternative was ordering from the USA which is a 6-8 week delay & a higher shipping charge ona 'one-off' order. We agreed to swallow the £10 because we'd quoted the price to the customer - he insisted on paying the extra £10 because he was pleased with the service. Little stuff like this really makes things worthwhile sometimes [/quote] I like being able to call a shop, walk in and try things and have great service when I'm buying a product (regardless of cost!). The Internet is far too clinical for me and if it costs me a couple of extra quid to keep a store alive and a knowledgable member in a job etc then so be it! Edited June 20, 2013 by skej21 Quote Link to comment Share on other sites More sharing options...
Billy Apple Posted June 29, 2013 Share Posted June 29, 2013 [color=#282828][font=helvetica, arial, sans-serif]Me and the Lady Bones have just got back from a trip to Bass Gear. Phil is a lovely guy who let me get on with a vintage 4001 which sounded ace thru Mark Bass and Berg. They have a wide range of stock, and lots of stuff you don't see in the run of the mill type places. The Ritter's will take your breath away. I was just sorry to have missed Barrie.[/font][/color] [color=#282828][font=helvetica, arial, sans-serif]Very nice to be made to feel welcome and not a hindrance.[/font][/color] [color=#282828][font=helvetica, arial, sans-serif]I highly recommend you take a visit [/font][/color] Quote Link to comment Share on other sites More sharing options...
skej21 Posted June 30, 2013 Share Posted June 30, 2013 Contacted bassgear via email today to see if they had stock of the Aguilar TH500 carry case. Despite being closed on Sundays, Barrie replied within minutes offering to reserve one for me so I get one when the next batch arrive. Truly fantastic service! Quote Link to comment Share on other sites More sharing options...
molan Posted June 30, 2013 Share Posted June 30, 2013 [quote name='Billy Apple' timestamp='1372521821' post='2126792'] [color=#282828][font=helvetica, arial, sans-serif]Me and the Lady Bones have just got back from a trip to Bass Gear. Phil is a lovely guy who let me get on with a vintage 4001 which sounded ace thru Mark Bass and Berg. They have a wide range of stock, and lots of stuff you don't see in the run of the mill type places. The Ritter's will take your breath away. I was just sorry to have missed Barrie.[/font][/color] [color=#282828][font=helvetica, arial, sans-serif]Very nice to be made to feel welcome and not a hindrance.[/font][/color] [color=#282828][font=helvetica, arial, sans-serif]I highly recommend you take a visit [/font][/color] [/quote] Sorry I missed you too! I'm only in the shop 2-3 days a week and Saturdays are usually fairly quiet. The Ritters are killer instruments. I snuck one home a couple of weeks ago and am struggling to bring myself to take it back again I'm guessing the MarkBass was the Big Bang. I have to admit this really surprised me as I thought it was going to be too bright and aggressive with the Bergs but it just seems to work really well with them. That Ricky is fun to play isn't it? I can't resist slinging it on a super long strap, grabbing a pick and trying out my best Bruce Foxton impressions (which are, of course, rubbish!). Quote Link to comment Share on other sites More sharing options...
molan Posted June 30, 2013 Share Posted June 30, 2013 [quote name='skej21' timestamp='1372609710' post='2127650'] Contacted bassgear via email today to see if they had stock of the Aguilar TH500 carry case. Despite being closed on Sundays, Barrie replied within minutes offering to reserve one for me so I get one when the next batch arrive. Truly fantastic service! [/quote] Our mottos is 'we never close' Or was that The Windmill strip theatre during WWII? Quote Link to comment Share on other sites More sharing options...
Billy Apple Posted June 30, 2013 Share Posted June 30, 2013 [quote name='molan' timestamp='1372620627' post='2127815'] Sorry I missed you too! I'm only in the shop 2-3 days a week and Saturdays are usually fairly quiet. The Ritters are killer instruments. I snuck one home a couple of weeks ago and am struggling to bring myself to take it back again I'm guessing the MarkBass was the Big Bang. I have to admit this really surprised me as I thought it was going to be too bright and aggressive with the Bergs but it just seems to work really well with them. That Ricky is fun to play isn't it? I can't resist slinging it on a super long strap, grabbing a pick and trying out my best Bruce Foxton impressions (which are, of course, rubbish!). [/quote] Hey, Barrie. I was sorry to have missed you, especially in respect to the constructive (gear related) PM's I have received from you [size=4] .[/size] [size=4]The thing is Barrie, is I'm not a pro-muso-fingery-wizard. I'm an enthusiastic [/size]amateur[size=4] plank-spanker [/size]who regards[size=4] style and attitude being just as important as substance. And Bass Gear has been one of the few high-end specialist shops I've been in that did not treat me like a mug and boy was it refreshing![/size] [size=4]Lady Bones made me laugh. I asked her what was her [/size]favourite [size=4]bass, and she went straight to the 'Ruby' Ritter. She has very good, if not expensive taste [/size] Best wishes to you and Phil [size=4] [/size] Quote Link to comment Share on other sites More sharing options...
molan Posted June 30, 2013 Share Posted June 30, 2013 Lol - You should hear me play, almost every one of our customers makes me sound like a novice I don't think any of the people at BG has the remotest interest in trying to 'out-play' any of the visitors or to intimidate anyone about gear knowledge. I've never seen the point this but have visited far too many shops where it's the norm. We're just a bunch of enthusiastic amateurs at heart who enjoy trying to make a go at running a music shop flogging things we like to play. Actually,Mathis last point is very important to us. We try really hard to only stock things that at least one of us (ideally all three) enjoys playing and feels comfortable recommending to someone. Where possible we test things out at rehearsals and gigs to see how they sound in the real world. There's at least one amp manufacturer that we simply won't stock because we find their amps uniformly awful in a band context and another that we just don't trust not to die in the middle of a gig Sound slime Mrs A has good taste. Shame she wasn't in on a day when we have our chocolate stocks replenished (my wife works for Mars) - always goes down well when trying to comfort the wife/girlfriend following an expensive bass purchase . . . Quote Link to comment Share on other sites More sharing options...
IanA Posted July 11, 2013 Share Posted July 11, 2013 Just purchased a Nordy off Phil, what a great guy. The whole experience was really positive, top notch customer service and happy to just chat gear for a little while. Thanks Phil we will do business again! Quote Link to comment Share on other sites More sharing options...
Tankdave Posted July 12, 2013 Share Posted July 12, 2013 Collected my new "red" PJB rig this week from BassGear, awesome bit of kit. Thanks for going out on a limb and getting it for me guys. Quote Link to comment Share on other sites More sharing options...
Pukie Posted July 17, 2013 Share Posted July 17, 2013 [quote name='molan' timestamp='1371717116' post='2117199'] ..... doubled the size of the premises last month and added a much better acoustic environment for a dedicated amp & cab demo room [/quote] That's it , I definitely can't afford to go there again!!!! Quote Link to comment Share on other sites More sharing options...
Mr Bassman Posted July 17, 2013 Share Posted July 17, 2013 Had a nice chat over the phone with Phil at Bassgear yesterday. I ordered a Neotech strap and it arrived today. Now that is good service! It's a great strap, makes my 75 Jazz seem like half the weight. Quote Link to comment Share on other sites More sharing options...
molan Posted July 17, 2013 Share Posted July 17, 2013 [quote name='Pukie' timestamp='1374062914' post='2144821'] That's it , I definitely can't afford to go there again!!!! [/quote] Give it about 6 weeks and the amp room will be stuffed with new Aguilar and Bergantino gear Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted August 16, 2013 Author Share Posted August 16, 2013 4th deal in the works with bassgear.... barrie put away the TH 350 for me... BEFORE i asked! not on deposit.... that's what i call service... Quote Link to comment Share on other sites More sharing options...
JTUK Posted August 16, 2013 Share Posted August 16, 2013 [quote name='molan' timestamp='1374095514' post='2145307'] Give it about 6 weeks and the amp room will be stuffed with new Aguilar and Bergantino gear [/quote] I'm there... in fact, I'm going tomorrow. Quote Link to comment Share on other sites More sharing options...
Dingus Posted August 16, 2013 Share Posted August 16, 2013 [quote name='Mr Bassman' timestamp='1374082355' post='2145137'] Had a nice chat over the phone with Phil at Bassgear yesterday. I ordered a Neotech strap and it arrived today. Now that is good service! It's a great strap, makes my 75 Jazz seem like half the weight. [/quote] It's great that there is a shop doing hard- to- find bits and pieces like that . I had to send to the States to get one of those back in the days before Bass Gear , and they are indeed very useful straps . Quote Link to comment Share on other sites More sharing options...
molan Posted August 25, 2013 Share Posted August 25, 2013 [quote name='pierreganseman' timestamp='1376666038' post='2177715'] 4th deal in the works with bassgear.... barrie put away the TH 350 for me... BEFORE i asked! not on deposit.... that's what i call service... [/quote] And posted before finally paid for - we trust you Pierre Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted August 31, 2013 Author Share Posted August 31, 2013 yes true... forgot to mention it... i feel honored lol Quote Link to comment Share on other sites More sharing options...
fretmeister Posted August 31, 2013 Share Posted August 31, 2013 Bought my first item from Bass Gear today. Great service and a good chat with Barrie too. Quote Link to comment Share on other sites More sharing options...
Excalibr Posted August 31, 2013 Share Posted August 31, 2013 Also dropping in to say I had my first visit to the shop today - Barrie is a great chap and I had a great time messing about on a few basses - very tempted by the Godin Shifter P/J basses! Quote Link to comment Share on other sites More sharing options...
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