vmaxblues Posted September 3, 2013 Share Posted September 3, 2013 Hi All, I recently had my Hercules twin guitar stand break, it has been used with care but extensively and was well out of warranty. I contacted Hercules Stands (shopatron) and a very helpful person called Alex in particular. I sent a photo of the damage, and Alex very kindly sent me a donor stand from their spares pile which had all the parts I needed to repair my own, all free of charge, I have now repaired my trusty stand and all is well. This is vindication as to why all my stands are Hercules, they are the best designed, robust and quality items and they back their product up in this way. Just thought I would share a good service story. Cheers All Quote Link to comment Share on other sites More sharing options...
charic Posted September 3, 2013 Share Posted September 3, 2013 [quote name='vmaxblues' timestamp='1378209032' post='2196999'] Hi All, I recently had my Hercules twin guitar stand break, it has been used with care but extensively and was well out of warranty. I contacted Hercules Stands (shopatron) and a very helpful person called Alex in particular. I sent a photo of the damage, and Alex very kindly sent me a donor stand from their spares pile which had all the parts I needed to repair my own, all free of charge, I have now repaired my trusty stand and all is well. This is vindication as to why all my stands are Hercules, they are the best designed, robust and quality items and they back their product up in this way. Just thought I would share a good service story. Cheers All [/quote] It might be worth chucking something in the reviews section Quote Link to comment Share on other sites More sharing options...
Gust0o Posted September 3, 2013 Share Posted September 3, 2013 Mine have served me well, so that's great to hear Quote Link to comment Share on other sites More sharing options...
discreet Posted September 3, 2013 Share Posted September 3, 2013 It's great kit. I found the mini-bass stand made my Precision rest at too much of an angle for my liking, but it's good kit. And great to hear a story of good customer service among the usual crapstorm. Quote Link to comment Share on other sites More sharing options...
Jellyfish Posted September 3, 2013 Share Posted September 3, 2013 I had one break without me doing anything to it after 2 months. It was only being used at home and as I picked the stand up (without a bass on it) the part with the self-closing yoke on it just broke away from the metal stem. I did get a replacement but ended up selling it and now am happy with the Ultimate Support stands. Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted September 3, 2013 Share Posted September 3, 2013 My Double bass lives on one, it looks crazy without a bass on it like being on the set for Alice in Wonderland, massive! Good to know it will hopefully stand the test of time Quote Link to comment Share on other sites More sharing options...
ambient Posted September 6, 2013 Share Posted September 6, 2013 The fact it broke in the first place seems a bit worrying to me, especially as it was used with care. I've got some Ultimate support GS100 stands, some of which I've had for 3 years or so, with some quite heavy basses on too and they've never let me down. They can accommodate the wider necks of my two 6 string basses too, something the Hercules I had once couldn't do. Quote Link to comment Share on other sites More sharing options...
Telebass Posted September 9, 2013 Share Posted September 9, 2013 Anything can break. I've had a few minor issues and one major with Herc stands, and they've always been sorted immediately, in or out of warranty. I wouldn't use anything else. At no time did any issue threaten my instruments. As good as it gets. Quote Link to comment Share on other sites More sharing options...
chris_b Posted September 9, 2013 Share Posted September 9, 2013 After the plastic pin moved out of place on the locking mechanism on my Hercules stand (letting the bass slowly drift down) I drilled a hole and put a small metal rod through it. Now the stand can't give way and let the bass down. Apart from that problem I'm happy with my stand. Quote Link to comment Share on other sites More sharing options...
spongebob Posted September 9, 2013 Share Posted September 9, 2013 I've had mine since 2003 - would deffo buy another tomorrow if I needed to. Superb stands - mine's been everywhere! [size=4] [/size] Quote Link to comment Share on other sites More sharing options...
rk7 Posted September 9, 2013 Share Posted September 9, 2013 Yep, I have Hercules floor stands and wall hangers. 'kin good kit! thank you please RK Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted September 9, 2013 Share Posted September 9, 2013 [i]My Hercules mike stand has a single handed locking mechanism which only locks downward now but not now upward. Am sending it back for investigation as it weren't cheap and has not led a hard life...![/i] Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted September 17, 2013 Share Posted September 17, 2013 Sent the main bit of the damaged stand back to Alex at Strings and Things for evaluation and they have sent a complete new updated stand with boom and clip back in return! Excellent customer service yet again. Quote Link to comment Share on other sites More sharing options...
Westie9 Posted September 20, 2013 Share Posted September 20, 2013 I've had the cheaper £7 stands usually found in the wire baskets by the counters of music shop. They serve a purpose until your beloved bass takes a swan dive. As a result I purchased a couple of Hercules single stands years ago, and to this date I still find them very sturdy and reliable. It's extremely reassuring to hear of the customer service should I ever have an issue with them though.... Quote Link to comment Share on other sites More sharing options...
KevB Posted September 20, 2013 Share Posted September 20, 2013 Still using a couple of cheapo stands I have had for years, not broken yet. The bit with the resting cradle on it sometimes drops out during transit in the car but they are designed to be removable. Never had any issues with them actually in use though they aren't great for jazz basses as the bass sits at an odd angle due to the body shape. Quote Link to comment Share on other sites More sharing options...
Conan Posted September 20, 2013 Share Posted September 20, 2013 Hercules lounges... Quote Link to comment Share on other sites More sharing options...
Norris Posted September 20, 2013 Share Posted September 20, 2013 Pointy-ish bass (Gibson Thunderbird) = [url="http://www.herculesstands.co.uk/product/85317/GS412B/Floor_Stands/Auto_Grab_guitar_stand_with_foldable_backrest"]this stand[/url] - fantastic! I need more walls so I have room for more auto-grab wall hangers Quote Link to comment Share on other sites More sharing options...
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