I've been dealing with them for over 4 years, both in person and via the net.
Great people to deal with, and they are always keen to do everything they possibly can in order to rectify an issue, on the rare occasion they occur.
For example, about a year after I bought my mif b3k, it developed a grounding problem. They got in touch with Douglas, and a couple of emails later, the pedal was on its way back to Finland for repair, and back with me within a week.
Richard is himself a bass player, and has a wealth of bass related fx knowledge. He is always happy to give advice too