The thing is, other Shuker purchasers rave about his Customer Service. I'm not saying it's bad - people like Dood appear to have had wonderful experiences. In my experience, it's taken a lot longer than I was initially told (quoted 12 weeks, now into 7months) although I'm aware he had some trouble with the floods. I feel response to my emails has been haphazard and occasionaly a gamble - I feel I only got a response to 50% of my emails, and to be honest, never in a timely fashion. On the phone he's been very nice and helpful - I just prefer email to communicate in cases like this as a ) it lets me get down everything I need to so I won't forget anything and b ) so there is a record of all requests etc. An example is that I spoke to him mid last week - he said there was a chance I would have it by mid this week (just gone). He also said that he would get a picture of it all together and send it the next day. I have never received that picture, and have sent two emails with so far no response. I'm not really angry about it, just a little disappointed by the lack of communication. I suspect that to get stuff done phone is the way to go rather than email.
I'm aware Jon is a one-man outfit so this explains a lot of the problems I think, he's clearly very busy. I think perhaps someone to do admin etc would really help, even for a couple of hours a day. Perhaps all the wonderful customer service reports have come from people who were able to get up to Sheffield, meet him in person to discuss things etc. I wasn't able to do this.
Still, looking forward to getting my paws on it.