I read this on Facebook this morning, horrible thing to happen
As far as I am concerned, it is the sellers responsibility to pursue the Insurance Claim through DPD and get what money they can back, but the entire amount should be refunded to you. It is their responsibility to get the bass to you, and incidents such as this cannot mean you are out of pocket, unless you explicitly agreed with the seller pre-sale that all responsibility of shipping lies with you, which I doubt you did! I do feel awfully sorry for the seller but I hope they do what's right for you. I also feel sorry for you as a lovely Warwick has gone
Hopefully one of you has a note of the serial number? Get that posted up. The bass is unusual in that it has an ebony fingerboard with no inlays; I have a hunch it started life as a fretless and was fretted at some point, but if that isn't true then it is quite a rare combo indeed; fretted SSII's have wenge fingerboards and the inlays. In other words, if another comes up like it it will stand out to me and other Warwick aficionados like a sore thumb. Get it shared on the Warwick forum too if you haven't already.