Andertons, great service

[Phil Starr]

Just had a great experience with Andertons, I bought a TC Helicon Critical Mass voice processor, it is supposed to make you sound like a group of people. I've been doing that with reverb and delay/detuning on my mixer but having a stomp switch was appealing. It doesn't sound as good as the mixer and is electrically noisy, not Andertons fault but I don't want it. 

 

Anyway I rang the shop and a really helpful guy immediately said: "not a problem was that the TC" quick and pleasant chat and the returns details were sent to me. He even advised me that it was cheaper to arrange my own courier than to use theirs.

 

I've always felt we need to cherish the firms with real shops and good values before they all disappear and for me this was yet another good experience from Andertons. Full Marks from me

[dave_bass5]

Andertons have become my first port of call (after Amazon) for music gear. Good prices and ive sent a few things back over time and it's always been smooth, quick and hassle free.

One day I will go and visit them as they aren't too far.

[Sean]

I've not been yet but have always had first class service on the phone from people who value your call and are a pleasure to deal with, unlike other retailers that I am forced to deal with. 

 

I've done a return to Andertons and it was easy and was refunded very quickly. They're aware of the expectations of punters and seem to match up to them. 

 

I have to collect a couple of my amps from The Amp Hospital up the road from there soon and will pop in as part of the same trip. 

 

The part ex service seems to look pretty decent too. The way things are going with the second-hand bass market, I think I might have to try it out.  

[SumOne]

I'm not saying Andertons aren't good, but if you buy pretty much anything online the shops legally need to let you easily return it for a refund within 14 days, defective or not - the buyer doesn't even need to provide a reason. 

 

"You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason."

 https://www.gov.uk/accepting-returns-and-giving-refunds

[oliverK09]

That’s exactly why I keep going back to them. Proper customer service is rare these days

[Steve Browning]

I have only tested their customer service re a faulty item once, but it was dealt with immediately and without any quibble. 

 

Whether true or not, it always feels like you're dealing with a local store, even though they are online. 

 

The shop isn't far from me. Must visit the basement (bassment?) again soon.

[itu]

The important word here is the service. We customers are buying a service which includes decent manners, and even a product. It's true like @SumOne said that it's legally a must, but not all companies are the same when buying, needing support, or returning items. @Phil Starr's  experience is a great example how I would love to be treated.