Rayman Posted June 14, 2023 Share Posted June 14, 2023 Just a shout out to Dave Green and everyone at Ashdown. I took my (tired) EVO II 500 in for a service, pots and fans…. lovey, down to earth, friendly place, proper old school Amp shop. Made me feel all nostalgic for big heavy bass amps, like the old days. Proper job. 14 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted June 14, 2023 Share Posted June 14, 2023 Yup, always found that to be the case with the folks at Ashdown 4 Quote Link to comment Share on other sites More sharing options...
oldslapper Posted June 14, 2023 Share Posted June 14, 2023 Without doubt one of the best after sales service anywhere. 5 Quote Link to comment Share on other sites More sharing options...
asingardenof Posted June 15, 2023 Share Posted June 15, 2023 I've only ever spoken to Dave over the phone but he seems like a thoroughly decent chap. That was a factor in confirming my decision to stick with Ashdown ABM amps when I was looking for a new one. 2 Quote Link to comment Share on other sites More sharing options...
Rayman Posted June 15, 2023 Author Share Posted June 15, 2023 “Service? It’s nearly 20yrs old mate, it needs new f****** pots and fans mate, then it’ll last another 20yrs” Always good to hear it like it is, from a fellow northerner 😉. I’ve had Mark Bass, Trace, Fender, TC etc…. but none of them ever sounded as good as my old ABM rig from years ago. So that’s why I wanted another. This one came up at a great price, needing some love, which it’s now getting. Can’t wait to hear it. 2 Quote Link to comment Share on other sites More sharing options...
bass_dinger Posted June 15, 2023 Share Posted June 15, 2023 I hesitate to share details of service prices, just in case their boss is reading this, but let's just say it is cheaper to send two Ashdown Acoustic Radiators together for a service, than one at a time. I also send an Electric Blue head with a faulty* power supply. I was given a choice of power supplies, the option of replacing any substandard components, and a separate sleeve for the head. Add to that a lovely little chat with the same Dave Green, and great sound, and I am a happy Ashdown customer. * faulty? Some clown had removed it, and then popped the amplifier into a cupboard as a spare. Anyone who has ever played in church will recognise the concept of the Donated Rubbish cupboard.... 1 Quote Link to comment Share on other sites More sharing options...
bobbysmores Posted January 21 Share Posted January 21 I just ran into this post; i find it interesting such praise exists for ashdowns CS. I have emailed and attempted to contact both California and Uk numbers without success. I am in the states and a new owner of a ashdown ctm100 and a RM610T. Any ashdwon reps on here that may be able to answer a few questions? Or if someone from the UK can ask them directly? 1 Quote Link to comment Share on other sites More sharing options...
SpondonBassed Posted January 21 Share Posted January 21 @Ashdown Engineering is a member here. Now that I've tagged them in someone might be able to advise. 2 Quote Link to comment Share on other sites More sharing options...
Reggaebass Posted January 21 Share Posted January 21 52 minutes ago, bobbysmores said: I just ran into this post; i find it interesting such praise exists for ashdowns CS. I have emailed and attempted to contact both California and Uk numbers without success. I am in the states and a new owner of a ashdown ctm100 and a RM610T. Any ashdwon reps on here that may be able to answer a few questions? Or if someone from the UK can ask them directly? Hi bobby, I normally just call them on 01621 857853 uk , they don’t come on here much these days ,but you could try and send a private message to the tag Spondon has given above and it will go to their email, good luck 2 Quote Link to comment Share on other sites More sharing options...
Bass Fumbler Posted January 21 Share Posted January 21 Great service from Ashdown. I contacted them about getting replacement slider caps for my ABM600 & within a week Dave contacted me for my address& a few days later they arrived in the post, with no charge. cannot fault them. 4 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted January 21 Share Posted January 21 A similar tale - bought an amp off eBay which I knew needed work, had it sent directly to Ashdown, quick conversation with Guy and he made it like new - no service charge, nothing for parts and they paid for the P&P. Total cost to me? £0 Best CS from a music company by a mile (with Bernie Goodfellow a close second). More than happy to blow their trumpet for them. 2 Quote Link to comment Share on other sites More sharing options...
hoopyfrood Posted January 21 Share Posted January 21 Awesome service from Ashdown when my Perfect 10 combo died. They supplied a diagnosis, a schematic and recommendations for more robust transistors by return of email. 2 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted January 22 Share Posted January 22 (edited) 12 hours ago, TheGreek said: A similar tale - bought an amp off eBay which I knew needed work, had it sent directly to Ashdown, quick conversation with Guy and he made it like new - no service charge, nothing for parts and they paid for the P&P. Total cost to me? £0 And with exactly the same fault on the same model of Ashdown amp that I have owned from new, I was asked for an unfeasible amount of money just for Ashdown to have a look at it whilst simultaneously telling me that it was essentially unrepairable. Eventually the amp was sold for a tiny fraction of what I paid for it on eBay . When I brought up the matter with their representative who used to post here they were rude and sarcastic to me. I will never own or knowing use an Ashdown product ever again and AFAIAC the company can do one. Edited January 22 by BigRedX Quote Link to comment Share on other sites More sharing options...
binky_bass Posted January 22 Share Posted January 22 I spoke to Dave Green a few weeks back about a new cloth grill for a second hand cab I'd bought with a slightly rusty metal grill. He offered to make one up if I came down with the cab, real good guy to talk too as well. I didn't actually take him up as I've now sold the cab, but still, a great bit of service! Not sure how their US reps are, but it sounds like that's where some of the trouble lies. 2 Quote Link to comment Share on other sites More sharing options...
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