Matt P Posted July 10, 2015 Share Posted July 10, 2015 my parcel made it to the national hub at about midnight and is now loaded for delivery at my local depot, the trouble is that the parcel force delivery to work never arrives before 2 and is usually about 3, that seems like an age! unusually it took nearly 4 days to get to Koln then parcel force took under 24 hours to get it over here and onto the local delivery van. hopefully It will arrive before i finish today, as it's coming to my work address it's very likely to arrive (difficult to claim no-one was In when we have a staffed reception during office hours) i'll get a polite message from our wonderful reception team when it arrives. Matt Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 I finally received the email that everyone else seems to have had about the DHL strike but apprently there is also a strike in Calais <comedy German accent> [i]"Qvikly Hans... blame ze French"[/i] <German off>. Bass is still showing as being in Koln where it has been relaxing with it's feet up for a week now. Harumph! Quote Link to comment Share on other sites More sharing options...
lowhand_mike Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Matt P' timestamp='1436520496' post='2818766'] my parcel made it to the national hub at about midnight and is now loaded for delivery at my local depot, the trouble is that the parcel force delivery to work never arrives before 2 and is usually about 3, that seems like an age! unusually it took nearly 4 days to get to Koln then parcel force took under 24 hours to get it over here and onto the local delivery van. hopefully It will arrive before i finish today, as it's coming to my work address it's very likely to arrive (difficult to claim no-one was In when we have a staffed reception during office hours) i'll get a polite message from our wonderful reception team when it arrives. Matt [/quote] im in the same situation, on van for delivery, bloody hurry up already Quote Link to comment Share on other sites More sharing options...
Damonjames Posted July 10, 2015 Share Posted July 10, 2015 Mine has been delivered!!! Quote Link to comment Share on other sites More sharing options...
ambient Posted July 10, 2015 Share Posted July 10, 2015 Something I ordered Monday is out for delivery too. I was a little concerned it might get delayed, after reading this. Quote Link to comment Share on other sites More sharing options...
mr zed Posted July 10, 2015 Share Posted July 10, 2015 My speakers have just arrived :-) Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436523527' post='2818820'] I finally received the email that everyone else seems to have had about the DHL strike but apprently there is also a strike in Calais <comedy German accent> [i]"Qvikly Hans... blame ze French"[/i] <German off>. Bass is still showing as being in Koln where it has been relaxing with it's feet up for a week now. Harumph! [/quote] Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436523527' post='2818820'] I finally received the email that everyone else seems to have had about the DHL strike but apprently there is also a strike in Calais <comedy German accent> [i]"Qvikly Hans... blame ze French"[/i] <German off>. Bass is still showing as being in Koln where it has been relaxing with it's feet up for a week now. Harumph! [/quote] Chris, I think we ordered at about the same time last week and mine is still stuck in bloody Cologne as well. Thinking about contacting DHL directly to see what the hell is going on. Oh the frustration!!! Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 [quote name='RickyV' timestamp='1436531694' post='2818930'] Chris, I think we ordered at about the same time last week and mine is still stuck in bloody Cologne as well. Thinking about contacting DHL directly to see what the hell is going on. Oh the frustration!!! [/quote] Hmmm....I have no plans for the weekend and both of our orders are sitting in Cologne....ROAD TRIP!!! Quote Link to comment Share on other sites More sharing options...
KevB Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436534106' post='2818950'] Hmmm....I have no plans for the weekend and both of our orders are [i]sitting in Cologne[/i]... [/quote] Well at least they will smell nice when you get them. Quote Link to comment Share on other sites More sharing options...
ambient Posted July 10, 2015 Share Posted July 10, 2015 Mine has just arrived Feel sorry for the guys who ordered before me though. Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436534106' post='2818950'] Hmmm....I have no plans for the weekend and both of our orders are sitting in Cologne....ROAD TRIP!!! [/quote] Sounds like a plan. However, just to piss me off a bit more..........I decided to go on the DHL website and try entering the tracking reference on there and see if it said anything different to what it says on the Thomann website. It does say something different. It says that it doesnt recognise the reference number!!! What the f*#@ have they done with my bass? Quote Link to comment Share on other sites More sharing options...
Subbeh Posted July 10, 2015 Share Posted July 10, 2015 Took a few days before the parcel force site worked with my reference. Seems my item went from dhl to parcel force at 1am tuesday. I could have walked further than it's moved in five days Quote Link to comment Share on other sites More sharing options...
LayDownThaFunk Posted July 10, 2015 Share Posted July 10, 2015 Looks like we've been here before: http://basschat.co.uk/topic/252686-delays-in-receiving-items-shipped-from-thoman/ OP reminds me of that thread a few months ago. "Buyer didn't get back to me in 3 hours so I put his on hold item back up for sale". Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 [quote name='RickyV' timestamp='1436540691' post='2819025'] Sounds like a plan. However, just to piss me off a bit more..........I decided to go on the DHL website and try entering the tracking reference on there and see if it said anything different to what it says on the Thomann website. It does say something different. It says that it doesnt recognise the reference number!!! What the f*#@ have they done with my bass? [/quote] I wish you hadn't put that as I have just done the same with DHL and got the same result. Seriously concerned now for receiving anything from them EVER! Looks like we have to go to Germany to fetch it. I suppose we could do it how they did in my grandads day. Take a boat over to Normandy then head up towards Germany from there... Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted July 10, 2015 Share Posted July 10, 2015 Mine turned up this morning Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Woodinblack' timestamp='1436547490' post='2819114'] Mine turned up this morning [/quote] Yep. Thanks for that! Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 Email now sent to Thomann. I will spare you the majority of the bile but pointing out that of four things I ordered one was delivered, two had apparently already sold out (even though their system told me they were still available) and the fourth was handed over to DHL for delivery although DHL's system does not agree that this is the case. 25% success rate? Not great in my view. Your Experience May Vary. Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436547094' post='2819110'] I wish you hadn't put that as I have just done the same with DHL and got the same result. Seriously concerned now for receiving anything from them EVER! Looks like we have to go to Germany to fetch it. I suppose we could do it how they did in my grandads day. Take a boat over to Normandy then head up towards Germany from there... [/quote] I sort of feel happier that it is not just mine! Surely they cant have lost 2 guitars. Can they? I am sure they will turn up eventually but I will be giving DHL a call to hurry them up a bit! Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Chris Sharman' timestamp='1436548789' post='2819129'] Email now sent to Thomann. I will spare you the majority of the bile but pointing out that of four things I ordered one was delivered, two had apparently already sold out (even though their system told me they were still available) and the fourth was handed over to DHL for delivery although DHL's system does not agree that this is the case. 25% success rate? Not great in my view. Your Experience May Vary. [/quote] I would be very interested in hearing what they have to say. Quote Link to comment Share on other sites More sharing options...
Subbeh Posted July 10, 2015 Share Posted July 10, 2015 (edited) I imagine they'll mention the dhl strike which probably left a pretty big backlog and that there isn't anything they can do at this point. All we can do is wait, though it is nice to have this thread, share the annoyance with likeminded BC'ers Edited July 10, 2015 by Subbeh Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 Interestingly if you put the tracking number into the Parcel Force tracking system it shows up that it has been collected by the partner in Germany and taken to the international shipping centre and is in a status of "Advised" which means they have been advised that it is on the way but it hasnt reached them yet. This means that Parcel Farce know more about it than the people who currently have it. Cosmic!<end Rodney Trotter> Quote Link to comment Share on other sites More sharing options...
ambient Posted July 10, 2015 Share Posted July 10, 2015 How are you going onto the DHL site ? You need to access it via the email from Thomann. That will take you to the correct DHL service. Going to DHL via google and entering the tracking number for mine didn't work, but following the Thomann link it did. Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 10, 2015 Share Posted July 10, 2015 [quote name='Subbeh' timestamp='1436549231' post='2819137'] it is nice to have this thread, share the annoyance with likeminded BC'ers [/quote] Remember "A problem shared is a problem halved" and "A friend in need is a bloody nuisance" Quote Link to comment Share on other sites More sharing options...
pfretrock Posted July 10, 2015 Share Posted July 10, 2015 Just had a delivery by dpd, never heard of them before. I got 5 hours notice of a 1 hour delivery slot, it arrived 30 minutes into the slot. Tracking gave a link to google map which showed where the van was, what parcel number he was delivering (75) and what my parcel number was (87). Looking at the route the van took across town, it was well organised for shortest routes, updated at every drop. I guess this would be too much to ask of every delivery company. But ParcelForce have alway delivered my Thomann stuff within 36 hours from reaching UK (no strikes in Europe at that time). But really, I should get a life or take bass lessons rather than follow tracking on PC Quote Link to comment Share on other sites More sharing options...
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