RickyV Posted July 10, 2015 Share Posted July 10, 2015 [quote name='ambient' timestamp='1436550154' post='2819146'] How are you going onto the DHL site ? You need to access it via the email from Thomann. That will take you to the correct DHL service. Going to DHL via google and entering the tracking number for mine didn't work, but following the Thomann link it did. [/quote] Ah, ok. That works. At least it confirms that DHL have some record of it! Ultimately it tells me no more than the Thomann site in that it is still stuck in Cologne after a week! Quote Link to comment Share on other sites More sharing options...
HowieBass Posted July 10, 2015 Share Posted July 10, 2015 [quote name='pfretrock' timestamp='1436551888' post='2819171'] Just had a delivery by dpd, never heard of them before. I got 5 hours notice of a 1 hour delivery slot, it arrived 30 minutes into the slot. Tracking gave a link to google map which showed where the van was, what parcel number he was delivering (75) and what my parcel number was (87). Looking at the route the van took across town, it was well organised for shortest routes, updated at every drop. I guess this would be too much to ask of every delivery company. But ParcelForce have alway delivered my Thomann stuff within 36 hours from reaching UK (no strikes in Europe at that time). But really, I should get a life or take bass lessons rather than follow tracking on PC [/quote] I think it's also with DPD that you get told the van driver's name. Seriously! Quote Link to comment Share on other sites More sharing options...
mcnach Posted July 10, 2015 Share Posted July 10, 2015 [quote name='pfretrock' timestamp='1436551888' post='2819171'] Just had a delivery by dpd, never heard of them before. I got 5 hours notice of a 1 hour delivery slot, it arrived 30 minutes into the slot. Tracking gave a link to google map which showed where the van was, what parcel number he was delivering (75) and what my parcel number was (87). Looking at the route the van took across town, it was well organised for shortest routes, updated at every drop. I guess this would be too much to ask of every delivery company. But ParcelForce have alway delivered my Thomann stuff within 36 hours from reaching UK (no strikes in Europe at that time). But really, I should get a life or take bass lessons rather than follow tracking on PC [/quote] DPD are about the best around. Whenever I see something it's been delivered by then, I relax. Quote Link to comment Share on other sites More sharing options...
Funky Dunky Posted July 12, 2015 Share Posted July 12, 2015 Just received an email from Thomann saying they have received my bass (sent back for warranty repair) - eleven days after I posted it. Not complaining, just updating Quote Link to comment Share on other sites More sharing options...
Subbeh Posted July 12, 2015 Share Posted July 12, 2015 (edited) Surprised to see that my item was "Received in destination country" at 6PM today, wasn't expecting any movement over the weekend. Updated via the parcel force site, not Thomann. Edited July 12, 2015 by Subbeh Quote Link to comment Share on other sites More sharing options...
RickyV Posted July 12, 2015 Share Posted July 12, 2015 [quote name='Subbeh' timestamp='1436723994' post='2820242'] Surprised to see that my item was "Received in destination country" at 6PM today, wasn't expecting any movement over the weekend. Updated via the parcel force site, not Thomann. [/quote] Having seen this, I have just checked mine and it has also been received in the destination country!! Good news. Hope Chris Sharman's bass was also on the same shipment. Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 12, 2015 Share Posted July 12, 2015 Indeed. Arrived at 17:21 in the destination country. Guess they were in the same truck then and have probably passed through the international immigrant barrier (AKA Calais) without incident. I also was very surprised to see movement on them over the weekend. Lets see what happens now parcel farce have them in hand... Quote Link to comment Share on other sites More sharing options...
Muppet Posted July 12, 2015 Share Posted July 12, 2015 Whatever did we do before tracking numbers came along to help us decide where our purchases should be by what time? Thomann will ship by another carrier IF you ask them. They have been affected by an industrial dispute at DHL and if you read DHLs German website it says that it will take a bit of time for the major distribution centres to get back to normal. Those of us waiting may have to wait a little bit more but it (and all the tracking) will sort itself out soon enough. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted July 13, 2015 Share Posted July 13, 2015 I think the real issue here is communication, or in this case, lack of. It's not really enough to take orders and let the customer work out what is happening... If they had been on the front foot and put a warning notice on the checkout page that due to Dahl strike there will be delays, you have the option to not place the order. Then once ordered they could send out an email with confirmation of order AND advice on delays and expected ETA, with a general update every 2-3 days. I work in sales, occasionally there are delays, but bad news is always better than NO news! Quote Link to comment Share on other sites More sharing options...
lowhand_mike Posted July 13, 2015 Share Posted July 13, 2015 mine showed as on the van for delivery on friday and never showed up, then got delivered on saturday morning, unfortunately it was to work so had to wait till today, all good though hope yours shows soon Quote Link to comment Share on other sites More sharing options...
Subbeh Posted July 14, 2015 Share Posted July 14, 2015 Mine was delivered this morning, have to say it was worth the wait, I've had issues with Thomann delivering used/slightly damaged gear before but this is flawless. Hope everyone elses stuff is turning up now! Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 14, 2015 Share Posted July 14, 2015 Mine has arrived! Now its off to our own AJR1515 to be fettled with in a re-stringy and neck-adjusty fashion. Less than 36 hours in the country and it was here with me, credit due to Parcel Farce for that. Ususally when I have had something shipped from overseas it has been the foreign end that was quick then items just got laid up for days when they entered the UK. Not this time though. [quote name='Damonjames' timestamp='1436773653' post='2820511'] I think the real issue here is communication, or in this case, lack of. It's not really enough to take orders and let the customer work out what is happening... If they had been on the front foot and put a warning notice on the checkout page that due to Dahl strike there will be delays, you have the option to not place the order. Then once ordered they could send out an email with confirmation of order AND advice on delays and expected ETA, with a general update every 2-3 days. I work in sales, occasionally there are delays, but bad news is always better than NO news! [/quote] ^^^^THIS! ALL THIS^^^ I also used to work in sales and hope to do so again in the not too distant. It is alwasy better to keep customers informed, even when it is news they may not want to hear. As has been said, a simple notice when proceeding to checkout to say [i]"We are currently experiencing delivery days of 3-5 days"[/i] could have saved me a load of keyboard based venting on here. Anyway, all is sorted now. Quote Link to comment Share on other sites More sharing options...
KevB Posted July 15, 2015 Share Posted July 15, 2015 (edited) Should have bought my precision deluxe last year Chris, would have walked away with it in hand, no fettling required Edited July 15, 2015 by KevB Quote Link to comment Share on other sites More sharing options...
spike Posted July 15, 2015 Share Posted July 15, 2015 Must be all back to normal now, I ordered some bits on Sunday, order was processed on Monday and delivery arrived this lunchtime. Quote Link to comment Share on other sites More sharing options...
afterimage Posted July 15, 2015 Author Share Posted July 15, 2015 It's arrived today at last Quote Link to comment Share on other sites More sharing options...
afterimage Posted July 15, 2015 Author Share Posted July 15, 2015 Excellent. Well happy Quote Link to comment Share on other sites More sharing options...
Chris Sharman Posted July 16, 2015 Share Posted July 16, 2015 [quote name='KevB' timestamp='1436953981' post='2822252'] Should have bought my precision deluxe last year Chris, would have walked away with it in hand, no fettling required [/quote] ..and if you had let me have it for €67 then I would have... Quote Link to comment Share on other sites More sharing options...
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