Received my new mini rig on Tuesday of this week, all good except that one of the bolts that go through the side of the cabinet to secure the grill in place is protruding. On closer inspection it looks like the hole in the cabinet has been drilled in slightly the wrong place and somebody has tried to screw the bolt in at an angle and ended up cross threading it meaning it sticks out by about 5mm. I did try to re-seat the bolt but it just ends up in the same place, locked up solid.
Anyway, I emailed Thomann on Tuesday night to explain the problem and received a reply the next day asking for photos of the bolt so that they could assess the problem. These were sent to them on Wednesday night and that's the last I've heard. I sent an email at lunchtime today asking if they had an update for me, but have still heard nothing.
Going on previous threads, I was led to believe that Thomann's customer service was pretty sh*t hot, so just wondering if I should have heard something by now, or whether I'm just being a bit paranoid that they may be avoiding answering me. What do you guys think?