I know we like to moan sometimes about shops / poor service etc but I just wanted to share my experience with Mansons this week and give some praise where praise is due.
I ordered an Ibanez Gary Witless Fretless on Thursday from their fine establishment in Exeter and it arrived the following morning. Unfortunately, their carrier delivered it to my home address instead of work so my wife just took it in and signed for it without checking the contents of the box.
I went home at lunchtime and unpacked to find that it'd been damaged in transit - something had obviously been stacked on top of it and the tone control had compacted a bit and the finish had cracked around it.
I rang Mansons straight away knowing they had another in stock and explained the situation and the chap I spoke to said he'd go and check the other one was still available. To cut a long story short, Adrian Ashton - Director, rang me in the meantime to apologise for the inconvenience and knowing I was in a bit of a hurry, offered to send the other one next day delivery (Saturday) before I'd even sent the damaged one back.
Anyway, it arrived today and I've just had a twang on it and I'm very pleased. I still have the damaged one - it's being collected on Monday.
I'll definitely be using Mansons again even if they're not the cheapest cos the service is first class and to me, that's far more important.