Hi Guys,
I recently sold a few basses on ebay, all went well except for one, I sold an Ibanex EDC 5 string bass, I played it before it went out and all was well.
I then get an email and a paypal dispute filed against me, the guy has found a few minor issues, like missing screws, a bit of solder etc, which OK, could well have been true and I have no issue with and would gladly have dealt with, But he then goes on to say how badly twisted the neck is!
I read on further and there is a comment about alternate tuning he was trying which rings alarm bells.
I have today received the bass back, and the neck is indeed in a bad way, and totally not as I sent it out. I put the tuner on it and it is tuned 3 steps up!!!
To me it is obvious that this guy has decided to tune this way up and the tension brought to bear on the neck has been too much and it has distorted, I have tuned it back down and it is starting to settle already.
My questions are:
1) Is it fair to just refund in full to this guy, which is what he is after, given that I believe he has wrecked this instrument?
2) Surely you can't just tune a bass to any alternate tuning without modification?
3) Is this damage liable to be permanent?
Any other helpful comments gratefully received.