[quote name='wateroftyne' post='1136811' date='Feb 22 2011, 10:17 AM']I ordered a delay pedal for Mrs. WoT from Strings Direct last Wednesday. Despite not being a particularly expensive item, the shipping was free and it arrived the next day.
She used it at a gig on Saturday, and it had a slight fault.
I emailed Paul at Strings Direct yesterday to ask if I could send it back for a replacement - he got straight back to tell me he's popped another one in the post along with a return envelope for the faulty one, along with his apologies.
10/10 from me![/quote]
Pauls great to deal with. I had the same response when i had a faulty string a whirl ago. Got the replacement before i sent the first packet back.