Dood

Ok Basschat appears to be eating my posts. So I’ll try a third time before I give up tonight. This exactly my point. I can forgive a company for a service failure. “We’re only human” is fine. What I find totally unacceptable though is when a company knows it is 100% their fault yet through a failure or process or even just common decency, they make matters worse and worse. The responses ranged from ‘not bothered canned responses to borderline rude. The comment above was literally unbelievable. They had a detailed account that included confirmation from their own driver that the parcel in question had been picked up, yet they still didn’t care for it or their customer. Right up until the CEO’s office stepped in. They stopped the investigation (I.e. sitting around doing fcuk all) at day 8. A further 2 days passed with no communication and then........

Testing, testing. I’ve posted twice and neither of my replies have appeared. Just trying with a different browser...

Look Ped, those photos are just not appropriate for a family platform. I know you are immensely proud of it, but I simply can not “cup it for a while” 😂😂😂

Yes, absolutely bang on. I can totally forgive small failures in service. “We’re only human” blah blah blah.. but to be repeatedly be given the run around by several staff members, not be included in communications and then to top it off saying we hadn’t supplied the necessary information that even I was CC’d in to at least three times... I had to check I hadn’t taken too much medication. They have demonstrated that they have no process and no idea what to do when something like this happens. It also seems they have no fall back system should something be “not scanned” at source.. oh and again at the depot. Fail, fail, fail.

Money, Amps, Money, Pedals, Money, Basses lol... oh and Money

The investigation ended up taking 8 days and 30 minutes. I’ll be back after that pause they do in game shows, when they give you the bad news after the advert break...

Well, I know everyone is waiting for an update and sadly it got a lot worse long before anything improved. So, i’ll cover that first. UPS give an 8 day window to, ehem, ‘resolve’ any problems. However, as both the shop and I quite literally had to plead customer services for answers and updates, our lack of responses lead to frustration that things weren’t moving quickly enough. When we did get through to our contact, he just threw us canned responses that we’ll have to go with the 8 days.. slightly frustrating when he kept telling us that is was “only day 5...” and that we’d still be stuck without knowing exactly what they were doing, if anything.. especially when it was obvious the poor chap couldn’t count either. He was always a day behind lol.. Day 9 came around and the CEO’s management concerns department had been mobilised. Yes, we had to go to the extent of finding the UK CEO’s office ourselves because customer services certainly wouldn’t escalate for us. Poor, poor show. Day 10 arrived and there’s obviously some crossed wires in UPS, despite them having a blow by blow account including confirmation from their own driver that the parcel(s) were definitely collected on that day. Two parcels safely completed their journey, yet the box in question had disappeared in to thin air. Then our hearts dropped: Good afternoon, Today the investigation was closed, unfortunately we were not able to locate the parcel after the checks with the depots and a claim will not be issued as you were not able to provide us a proof that the parcel was collected and we did not have any records that the parcel was within our system. Kind Regards, Paulius

Funnily I heard something similar and I was then sent a link to the video of the baggage handlers on flights that rifle through the baggage to see what cases are easy to open...

If I could, I would review all day, everyday. I would love to be able to do say, 5 pedals of the same type, from all different manufacturers at a time to compare them.

For Mac users, look at the app MainStage. I use it off and on myself in my studio space. It's literally no money and can do all of the above and more, but also allows you to install other plugins and external 'processing' too, like my favourite Guitar Amp modeller made by Positive Grid: BIAS and BIAS FX. - You could also run and automate the Line 6 Helix Native plug in too which has all of the functionality of the hardware versions. I'd install Toontrack's EZ Drummer 2 (or Superior) along with some cool piano sounds from Addictive Keys. Run the whole band off of one decent interface! I love music tech these days!

@D'Addario UK's Adam is a man who has the answers!

Truth! The four string Dingwalls are a 36.25" scale on the low string. They won't however fit the 5 string models with a 37" scale length for the B string. Literally, if the Super Long strings were just 0.75" longer - Like "Super Long +" then even my Dingwall could enjoy NYXL.. and Pro Steels etc .. @daddariouk, Let me know when this happens

Woo Hoo!! Awesome D'Addario!!! NYXL are great, great strings!

I'm starting to think about downsizing from my Helix LT to HXFX. I'm starting to wonder if I really need all those bells and whistles for gigging?

I very nearly interviewed Jack. It was so close to happening that I had his home address and the date was planned to meet with my camera team and his publicist. Sadly, just a day before he had to pull out of the interview. Even more sadly, soon after Jack passed away.

I agree, you shouldn't. You shouldn't also have customer services staff being short in their replies, nor unhelpful and totally non-commital when asked what they are doing to help. My experiences with UPS have totally put me off them. Not because this is a 'one off' in the eyes of those who haven't had any problem (yet) with UPS, but more down to the attitude I and the shop involved are getting from UPS. Let's see if anything comes back from the Management Concerns Department...

Well, put it this way, the usual response time for UPS to get back to us is about a day. The content of the communication is tepid at best. An email sent to the CEO had a phone call back from the Management Concerns Department in 30 minutes. Awaiting further updates.

Well, it seems we might not need to use the special repotting instructions (concrete, chains and a trip to the nearest pier) as the CEO could well have intervened.

Typo..

A great big fat zero. Time to have a chat with the CEO. Will repot back later.

Ok! Today’s guessing game! Considering it’s now Tuesday, not “first thing Monday morning.” How many times this week do you think UPS have been in contact over this, that they refer to as an “urgent enquiry “?

Oh.my.chuffin.christ Make sure it’s a successful scan.. and have the address in huge marker pen letters written on the box. Hell, you might need some big arrows and flashing lights on it too.

I've made contact now, so we're all good Thank you again.

All of your guesses are of course absolutely brilliant, but I'm sorry, I can't tell you which one is correct as UPS couldn't be bothered to be in touch today to tell me what they have been doing.