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Very fair. If they can't get the instrument to look at least a bit close to stock images, then take photos of all and check them. Even at 600 quid. I find Cort are a very mixed bag. Their PRS SE instruments are mostly very very well constructed, but then other brands don't hit as well.

I've had issues with GG in Newcastle many years ago. I've used them online since, and I would have hoped their Newcastle store would have improved (after all, the North East lot are bloody lovely humans). They seem to only really 'turn' on you when it is a return. Disappointed in this response.

Why..? I don't understand this perpetual need for 'change'. If it's Good, it's Good. New stuff, old stuff... Nothing needs to be 'changed' just for 'changes' sake, does it..?

I’ve tried to be sympathetic too. They did say they’d check the bass before sending which they obviously didn’t so they only have themselves to blame. According to Google, guitarguitar has turnover of £45M/year and must spend a good couple of million with Cort, that has itself revenues of £6.6billion/yr These sort of faults/issues are the cost of doing business that they should easily be able to aborb into their costs based on their revenue not stitch up unlucky customers. I’m sure guitarguitar has enough clout based on its spend with Cort to push back on crappy quality control like this and get refunded on sub standard instruments. If customers don’t push back and retailers don’t push back on manufacturers then they’ll keep on pumping out crappy quality which isn’t good for anyone.

I worked in instrument retail for years, so I have a bit more sympathy for the retailer, in the same way I have total sympathy for you. From the manufacturer’s POV there is nothing wrong with the bass. The retailer buys the bass and has no recourse on it, it is not faulty (per the manufacturer). It is very common on cheaper basses with visible grain finishes to have badly matched wood. I agree it looks crap, it would annoy me as a retailer, and as a potential buyer, but fundamentally no one has behaved badly in this situation, the call from others to slag them off all over the internet seems a bit off to me. Personally if I was buying anything with visible grain I’d want to see it before buying to avoid this exact situation.

That’s some proper ‘steam punk’ vintage engineering right there - I love it, and I’ll bet that thing would even cure Thunderbird neck dive!

Maybe I should offer to pay the return if they agree to swap their image to the pic of mine🤣 don’t think they’d sell many though

This is from GG’s T&Cs: 5.4 - Product images are for illustrative purposes only, GUITARGUITAR LTD cannot be held responsible for differences in the manufacturer's imagery and the actual product. I’m not saying that it is great practise, just what the website says. This is where retailers who provide pictures of the actual product being provided (even if that means multiple listings for individual products of the same type) are a safer bet, when buying mail order.

The one shown on their web site looks fine. But it would, wouldn’t it? https://www.guitarguitar.co.uk/product/250312438273008--cort-space-4-star-dust-black

Surely the thing that IS wrong with it is that it doesn’t look anything like the one pictured on their web site when you bought it?

They’ve not refused a return but they are stating there is nothing wrong with it so I’m liable for return costs. You’re never going to get a 100% perfect bass and if you look hard enough at any instrument you’ll likely find an imperfection and it’s more difficult to assess on a figured top like this, but there should be some basic standards. The reason I made this post with a picture was to sanity check I wasn’t being unreasonable in thinking this is unsuitable for sale. 9 out of 10 people who expressed an opinion wouldn’t be happy with it, so that tells me it’s not fit for purpose and they should take it back and cover the shipment cost. If it had been the other way round and 90% of people would have been happy with it, I’d have sucked it up and happily paid the return costs.

Looks good! Warwick's amps were always underrated for some reason, their original Wamp range back in the day was brilliant, massive range of stuff, very powerful and I never heard anything bad about them. I played through them as house rigs at gigs and rehearsal studios, and I thought they were fantastic. They made some very cool looking gear... Keep us posted on what you think... Eude

At your own cost though. They’ve not refused a return unless I’ve misread?

The distance selling rules give you the right to return (for no reason) within 14 days, under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It may be different in Belgium, but getting shouty when you're wrong isn't a good look. Right to cancel 29.—(1) The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions— (a)regulation 34(3) (where enhanced delivery chosen by consumer); (b)regulation 34(9) (where value of goods diminished by consumer handling); (c)regulation 35(5) (where goods returned by consumer); (d)regulation 36(4) (where consumer requests early supply of service). (2) The cancellation period begins when the contract is entered into and ends in accordance with regulation 30 or 31. (3) Paragraph (1) does not affect the consumer's right to withdraw an offer made by the consumer to enter into a distance or off-premises contract, at any time before the contract is entered into, without giving any reason and without incurring any liability. Normal cancellation period 30.—(1) The cancellation period ends as follows, unless regulation 31 applies. (2) If the contract is— (a)a service contract, or (b)a contract for the supply of digital content which is not supplied on a tangible medium, the cancellation period ends at the end of 14 days after the day on which the contract is entered into. (3) If the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of— (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them. (4) If the contract is a sales contract under which multiple goods are ordered by the consumer in one order but some are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the goods come into the physical possession of— (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them. (5) If the contract is a sales contract under which goods consisting of multiple lots or pieces of something are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the lots or pieces come into the physical possession of— (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them. (6) If the contract is a sales contract for regular delivery of goods during a defined period of more than one day, the cancellation period ends at the end of 14 days after the day on which the first of the goods come into the physical possession of— (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them. Cancellation period extended for breach of information requirement 31.—(1) This regulation applies if the trader does not provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2. (2) If the trader provides the consumer with that information in the period of 12 months beginning with the first day of the 14 days mentioned in regulation 30(2) to (6), but otherwise in accordance with Part 2, the cancellation period ends at the end of 14 days after the consumer receives the information. (3) Otherwise the cancellation period ends at the end of 12 months after the day on which it would have ended under regulation 30. Exercise of

If it helps I agree with you. Does it look a bit crap to me, yes, would I like to own it, no, but is it faulty? No it isn’t, so no retailer would have any come back with the manufacturer, so it’s up to the purchaser whether they want to buy it or not, but the retailer has done nothing wrong.

That will only be a problem if there is also no envelope controlled VCA in the bass guitar audio signal path. There isn't one shown on the block diagram in the manual but as we have already established that's 10 years out of date.

Okay, I give up.

PSA: Three10 for sale on a Facebook group in the North East - £650 inc cover. Bargain! https://www.facebook.com/groups/157319877702238 Edit: Sold in less than 30 minutes.