Jump to content
Left leaderboard
stewblack

Well done Thomann

Recommended Posts

Only ever had two problems with stuff bought from Thomann, a clip on tuner which arrived broken and more recently a pedal which just suddenly packed up. 

Today I received a replacement for the pedal, no quibbles, just like the last time, two emails and a replacement was shipped to me. 

Customer service? Yup, no complaints here. 

  • Like 8

Share this post


Link to post
Share on other sites

I had a pair of the PJB headphones that broke after 2 years and 3 months, they sent a brand new pair straight away. I never spoke to a person, as far as I can tell it was all automated. Couldn't have been happier!

 

I've also got several of their own brand products: the well-regarded 50s style P bass, a few di boxes, the Six Mix, they're all great. I'm considering they're 1x12" pa cabs at the moment because I've never not been happy with their stuff.

  • Like 2

Share this post


Link to post
Share on other sites

Thomann is leading the european instrument market the last years and for many good reasons. Their service is superb not only for the folks in Germany but in every corner of the world.

Share this post


Link to post
Share on other sites

They've been nothing short of astounding over the years for me and pricing is almost always the best online too.  Always my first port of call!

Share this post


Link to post
Share on other sites

I've always had great service from them and although I really, really don't want to get into 'that' debate, I do hope they're still going to be a viable option in the near future. 

 

Share this post


Link to post
Share on other sites

Thomann is indeed amazing!

What baffles me is how they have such good customer service while being the biggest online music store in Europe (perhaps even in the world?).

They must have THOUSANDS of customers every day and yet they're still very fast in their replies and always provided top notch shipping (everytime I order from them in the morning I get it dispatched THE SAME DAY - completely bonkers for such a large company).

Share this post


Link to post
Share on other sites

Sorry to rain on this parade but I've had mixed results over the years with enough disappointing experiences to think they were not just a one off. And a 10 euros credit is not going to tempt to me to keep something that has paint flaws.....

Share this post


Link to post
Share on other sites
34 minutes ago, yorks5stringer said:

Sorry to rain on this parade but I've had mixed results over the years with enough disappointing experiences to think they were not just a one off. And a 10 euros credit is not going to tempt to me to keep something that has paint flaws.....

Good to have a balanced view, no apology needed, your bad experience is just as valid as anyone else's positive one. 

Share this post


Link to post
Share on other sites
10 hours ago, yorks5stringer said:

Sorry to rain on this parade but I've had mixed results over the years with enough disappointing experiences to think they were not just a one off. And a 10 euros credit is not going to tempt to me to keep something that has paint flaws.....

In the pc nerd world one of the biggest and best online stores is Scan.co.uk. They regularly win awards and people love them, but they've ripped me off twice and I had to take them to small claims court. Bad experiences are just as valuable as good ones, you care to elucidate on your Thomann deal?

Share this post


Link to post
Share on other sites

Some time ago I bought a 'display only' LIneone Variax 5 string bass from them for £500 and sought assurances as to its condition before purchase. Was told it had been in a display case and was as new. It arrived minus the correct power supply, special cables , manual and had clearly been played heavily. Had to contact Lineone in this country to get the missing pieces before I could use it as Thomann said 'tough'. Thomann's attitiude towards me, both on the phone and by email was combative rather than helpful and after a month of getting no-where with them  had to contact their CEO before they would come to an agreed outcome.

More recently bought a Squier VM Jazz ( or might have been a P!) from them, it had finish/paint flaws which I clearly photographed  on receipt and asked for a replacement. They offered me a 10 Euros discount if I kept it. It seemed their default position was to offer money off rather than supply an inspected item correctly in the first instance. Forgot to mention, despite them being in stock and me sending very clear photos of the issue, they made me return the Bass, have it checked before they would send a replacement, so had to wait another 10 days.

Having bought B stock and Decos from them too, I recognise items may have faults/ blemishes but don't expect a full price item or something described 'as new' to be shonky!

 

 

Edited by yorks5stringer

Share this post


Link to post
Share on other sites
On 18/10/2019 at 08:39, Newfoundfreedom said:

I've always found them absolutely superb too. It's very rare these days to find a company that's an absolute pleasure to do business with. 

Yep, totally agree. Although not the cheapest like they used to be they have a good range, and fantastic CS.

Share this post


Link to post
Share on other sites
3 hours ago, yorks5stringer said:

Having bought B stock and Decos from them too, I recognise items may have faults/ blemishes but don't expect a full price item or something described 'as new' to be shonky!

 

I had an issue when I bought an amp, it arrived and was clearly B stock with signs of wear and use.  I was keen to keep the amp but wanted a partial refund to reflect the condition and it was a real struggle.  Had I just returned it everything would have been fine, so that is what I learnt after that instance - don't try to chase a solution that is outside of their standard procedures.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.



×
×
  • Create New...