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Orphius75

Hartke UK Distribution

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Hi everyone,

just wondered if anyone here has dealt with the UK Hartke Distributors Hal Leonard?

im trying to get a replacement 15” driver for a 215XL. 

Initially it took a while and a few phone calls and emails to get through to the  service dept, then another couple of weeks to check parts and price in the US, then I was able to place an order and was told it would be 4-6 weeks.

Its now been 8 weeks and no-one is answering my emails.

ive tried contacting Samson US but getting nowhere- it’s not very inspiring considering this is my first bass rig, it’s old and I’d be in a position to upgrade to a newer one should the bands gigging schedule increase. At the moment I’m not inclined to look at Hartke purely on the service side of things should there ever be a problem.

Please can someone put me right and say wonderful things about the UK distribution and how they’ll get it sorted in the end!!!!!!.....

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I gave up trying to source a part for my A35 after hitting brick walls at every stage. I'm sorry I can't offer a solution but I too didn't (and won't) be buying Hartke again.

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Disappointing to hear. I used to work with them but for the last couple of years they don't reply to me either. Guess they don't want the business.

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Contact Larry Hartke direct on Facebook. He used to publish his mobile number and would take calls from anyone and everyone. If you can find it online anywhere he even said the other day he’d still take the calls!

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Posted (edited)

LH did indeed post on Facebook a few days back about those old ads and said “I still have a cell...” and posted his number, so he’s definitely still welcoming calls. Nutter!

Edited by mr4stringz

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That’s brilliant!!

i did use Hartke’s FB messenger to send a message and about a day later I got a courtesy email yesterday from Hal Leonard Europe apologising for it taking longer than initially quoted and they’d get onto the sales team to find out what is happening. (No apology for not emailing me back!!)

i took to opportunity to explain that I don’t mind if they tell me it’s going to take a bit longer......as long as they tell me!!!

ill give it another week or so and if I get no more contact I’ll get onto Larry.

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Have now had single email from Hal Leonard Europe saying they will contact their sales dept to find out why this order is taking longer than quoted.

this was two weeks ago....how big must their offices be!!!!!!!?????

Next stop Larry directly!

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