John East is one of the nicest companies to deal with. John is a true gentleman and responds quickly to all enquiries and, as many of us know, his products are ace. I'm fortunate to live relatively close to his HQ and have popped in a couple of times over the years. He happily fitted my pre for me while I waited.
My biggest service gripe is when I pop into music shops and the person serving me is so distracted that they barely look me in the eye and they make me feel like I'm just an inconvenience that they're only happy to serve because it will get rid of me quicker.