Murph_Orpheus Posted May 12, 2008 Share Posted May 12, 2008 Has anyone ever had to send anything back to them? If so what are they like for replacements? I recently bought a Spector Euro 5LX from them and when it arrived the fret buzz was crazy on it, so much so that notes werent even coming out. Now I'm not very good at adjusting things so I sent it to the usual guy I get to adjust my basses, and he just rang me back saying I'd be better off returning it and that the nut is faulty on it and the bridge is up at its highest and its still causing a problem. Quote Link to comment Share on other sites More sharing options...
GreeneKing Posted May 12, 2008 Share Posted May 12, 2008 I've sent back 2 items to them and they've been great. Login in and go to their customer services area and email them. Much easier than phoning. They'll arrange for the bass to be picked up. Funnily enough the PSU for my Line 6 Basspod XP live faied today and I've just contacted them myself. Peter Quote Link to comment Share on other sites More sharing options...
Murph_Orpheus Posted May 12, 2008 Author Share Posted May 12, 2008 Cheers Peter, thats good to know! I hope I can get this sorted quickly. I dont have an account with them, so I contacted their customer service for returns, hopefully they'll get back to me tomorrow. Quote Link to comment Share on other sites More sharing options...
Platypus Posted May 12, 2008 Share Posted May 12, 2008 Dave_bass5 returned a Lakland bass to them and they refunded him more than he had actually paid for it. Turned out the prices had increased since he bought it. Poor fella was devestated I use this example when explaing to my wife that buying a bass can be an excellent investment ! P Quote Link to comment Share on other sites More sharing options...
Happy Jack Posted May 12, 2008 Share Posted May 12, 2008 Will [i]Thomann Returns[/i] be followed by the sequels [i]Son of Thomann, Bride of Thomann,[/i] and (my personal favourite) [i]Zoltan, Hound of Thomann[/i]? Quote Link to comment Share on other sites More sharing options...
Murph_Orpheus Posted May 12, 2008 Author Share Posted May 12, 2008 Haha very good Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted May 13, 2008 Share Posted May 13, 2008 or maybe "I'll be back"? Quote Link to comment Share on other sites More sharing options...
Cantdosleepy Posted May 13, 2008 Share Posted May 13, 2008 You're missing Thomann 2: Electric Boogaloo Quote Link to comment Share on other sites More sharing options...
wateroftyne Posted May 13, 2008 Share Posted May 13, 2008 Have you seen the animated version? Thomann Jerry? Quote Link to comment Share on other sites More sharing options...
MythSte Posted May 13, 2008 Share Posted May 13, 2008 [quote name='wateroftyne' post='197834' date='May 13 2008, 11:39 AM']Have you seen the animated version? Thomann Jerry?[/quote] Get out. Quote Link to comment Share on other sites More sharing options...
MB1 Posted May 13, 2008 Share Posted May 13, 2008 [quote name='Happy Jack' post='197502' date='May 12 2008, 08:46 PM']Will [i]Thomann Returns[/i] be followed by the sequels [i]Son of Thomann, Bride of Thomann,[/i] and (my personal favourite) [i]Zoltan, Hound of Thomann[/i]?[/quote] MB1. "Theres no lights on the Christmas tree Mother there burning Big Thomann Tonight!" Quote Link to comment Share on other sites More sharing options...
Tee Posted May 13, 2008 Share Posted May 13, 2008 What about [i]"Thomann the Barbarian"[/i] and of course [i]"Thomann the Destroyer (of Spector Euro 5LX basses)"[/i] Quote Link to comment Share on other sites More sharing options...
tauzero Posted May 14, 2008 Share Posted May 14, 2008 Avoid "The Chronicles of Thomann Covenant the Unbeliever" whatever you do. Quote Link to comment Share on other sites More sharing options...
Jean-Luc Pickguard Posted May 14, 2008 Share Posted May 14, 2008 [quote name='Platypus' post='197476' date='May 12 2008, 08:26 PM']Dave_bass5 returned a Lakland bass to them and they refunded him more than he had actually paid for it. Turned out the prices had increased since he bought it. Poor fella was devestated [/quote] This would be because of the € to £ conversion rate rather than price movement - they would have refunded the same amount of euros they had originally received. So it could go down as well as up. Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted May 14, 2008 Share Posted May 14, 2008 [quote name='Jean-Luc Pickguard' post='198600' date='May 14 2008, 11:26 AM']This would be because of the € to £ conversion rate rather than price movement - they would have refunded the same amount of euros they had originally received. So it could go down as well as up.[/quote] Yeah, i was gutted :-) But yeah, Thomanns returns are the big reason i buy form them. In 8 weeks i had 4 Basses from them. First a MIM 50's classic. didn't like the neck so ordered a HW-One and go them to pick the MIm up. Didnt have to do anything other than put it back in the box, get a returns label from them and call UPS to come and pick it up. I then ordered a Duck Dunn but when it arrived it looked used so i placed another order for another one. It arrived about a week later as they had to order it in but you have up to 30 days to return something so for a week i had both DD's at home. This gave me a chance to compare them. Sent the second one back as it didnt seem to want to set up properly (E string was too low but the bridge couldn't go any higher). And yes, got a full refund at the current price. Great people to deal with IMO. Quote Link to comment Share on other sites More sharing options...
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