I've always thought Ashdown have had excellent customer service. Will never forget the time I was invited over to the HQ for my ABM EVOII to be repaired when it died a few days before a tour.
Think I left with a carry bag, a pedal, a mug and an amp with a fully replaced preamp section, above and beyond. Personally speaking, I think it's great that manufacturers engage on forums, I certainly try and do that here with my Focusrite/Novation had on (where appropriate).
But in any case, I also struggle to see the market here a little....or rather I see the market (recording), but can't imagine it's particularly huge?!
30 tube watts is not enough for me to gig with 80% of the time, and I'd certainly not drop £499 on a practice/rehearsal amp. Interested in it as a recording setup, but again, lots of amazing tube DI's on the market (arguably more expensive), so it's only beneficial if you want to record a tube amp through a cab?!
I would need convincing.
Now if a company were to fit a 100w all-tube setup into this size amp, we're talking
Anyway, not an Ashdown bash, love the company, always have
Si