Bass Direct are moving..

[TheGreek]

[Mrbigstuff]

Hopefully they will give us more details soon @Bass Direct

[ezbass]

I’m hoping they’re moving to Scotland, but I’m not holding my breath   .

[Sean]

Hopefully, they'll get some less arrogant and more customer-focused staff as part of the move. Every interaction I've had with the one has been "sub-optimal". I wouldn't employ him to sell plectrums let alone high end spendy bass gear. 

 

[Dan Dare]

1 hour ago, Sean said:

Hopefully, they'll get some less arrogant and more customer-focused staff as part of the move. Every interaction I've had with the one has been "sub-optimal". I wouldn't employ him to sell plectrums let alone high end spendy bass gear.

 

Odd. I've always had friendly, helpful service there. Mark drove me to the station on one occasion with my purchase (which wasn't large) when I didn't take the car.

[Supernaut]

Bass Bros must have pushed them out. 

[Stofferson]

The shop isn't moving, just the warehouse, a few units closer, and bigger.

[Dan Dare]

23 minutes ago, Supernaut said:

Bass Bros must have pushed them out. 

 

I doubt that. I went to both a few months ago and BB is a much smaller operation (they're in a smallish unit on a farm site). No disrespect to BB - I bought from them because they had the instrument I wanted and BD didn't -  but they deal mainly in used and have much less stock.

[Bass Direct]

This is really exciting times for us

 

We have taken on a much bigger unit next door to relocate all of our stocks of accessories, basses not on display, used amplification etc, making picking a packing a lot easier and more efficient.

 

We are also taking on another full time member of staff and introducing new processes to make things a lot more customer orientated/focused.

 

All in all it will be a MUCH nicer place to be with some comforts too, we really hope you love the changes guys and look forward to seeing you soon

[Bass Direct]

17 hours ago, Sean said:

Hopefully, they'll get some less arrogant and more customer-focused staff as part of the move. Every interaction I've had with the one has been "sub-optimal". I wouldn't employ him to sell plectrums let alone high end spendy bass gear. 

 

Sorry to hear this Sean, we really try our best, but a lot of the time in the past we have been on the backfoot due to being spread extremely thin.

 

This is all changing right now and we can't wait to provide a better service to all of our customers and with more efficiency too  

[Geek99]

I’ve never been, I must confess, but my work colleague bought a blue Dingwall used from you guys very recently and is delighted.
 

He has converted from The Dark Side, bless him

[Bass Direct]

14 minutes ago, Geek99 said:

I’ve never been, I must confess, but my work colleague bought a blue Dingwall used from you guys very recently and is delighted.
 

He has converted from The Dark Side, bless him

Awesome! I remember that bass and its previous owner, setup like a dream

 

[Geek99]

12 minutes ago, Bass Direct said:

Awesome! I remember that bass and its previous owner, setup like a dream

 

Blue four string, three slanted pups, 47,000 knobs, he says it’s “good for slap”. 🤦‍♂️… so it’s clear we haven’t got him fully house-trained yet 🤷‍♂️

[Bass Direct]

28 minutes ago, Geek99 said:

Blue four string, three slanted pups, 47,000 knobs, he says it’s “good for slap”. 🤦‍♂️… so it’s clear we haven’t got him fully house-trained yet 🤷‍♂️

The previous customer was a slapper too  

 

[Geek99]

I won’t mention that, don’t want to do a Trump and normalise deviant behaviour 

[oldslapper]

1 hour ago, Bass Direct said:

The previous customer was a slapper too  

 

Oi! There’s only one ‘O them round ‘ere. 

[Mrbigstuff]

14 minutes ago, oldslapper said:

Oi! There’s only one ‘O them round ‘ere. 

Thanks to SBL and TikTok there’s “whipperslappers” everywhere

[Sean]

On 29/07/2025 at 14:17, Bass Direct said:

Sorry to hear this Sean, we really try our best, but a lot of the time in the past we have been on the backfoot due to being spread extremely thin.

 

This is all changing right now and we can't wait to provide a better service to all of our customers and with more efficiency too  

 

Are you saying that an arrogant,  patronising and dismissive attitude toward customers is just down to being busy rather than having the right people in the roles? Reading the responses to negative reviews on line and with my own experiences, it seems that being busy is regularly given as a reason for having a less than acceptable customer-facing attitude. 

 

It's like, "Sorry I'm rude but we are very very busy and you're in the way".

 

I was a very good (high spend) customer at BD when MS was running it solo, but as soon as it expanded to take on that first employee, I had a few consecutive bad experiences with one employee in person and on the phone that have coloured my judgement and now I only buy from BD those things that aren't available easily elsewhere. LHZ preamps being an example, of which I've had 5 this year and Spector bridges x 3. 

 

As far as basses, amps, cabs etc. I choose to deliberately avoid BD because of those demeaning and belittling experiences that I've had. 

 

I consider that constructive and fair customer feedback.  

 

 

 

 

Edited July 31 by Sean

[Bass Direct]

10 hours ago, Sean said:

 

Are you saying that an arrogant,  patronising and dismissive attitude toward customers is just down to being busy rather than having the right people in the roles? Reading the responses to negative reviews on line and with my own experiences, it seems that being busy is regularly given as a reason for having a less than acceptable customer-facing attitude. 

 

It's like, "Sorry I'm rude but we are very very busy and you're in the way".

 

I was a very good (high spend) customer at BD when MS was running it solo, but as soon as it expanded to take on that first employee, I had a few consecutive bad experiences with one employee in person and on the phone that have coloured my judgement and now I only buy from BD those things that aren't available easily elsewhere. LHZ preamps being an example, of which I've had 5 this year and Spector bridges x 3. 

 

As far as basses, amps, cabs etc. I choose to deliberately avoid BD because of those demeaning and belittling experiences that I've had. 

 

I consider that constructive and fair customer feedback.  

 

 

 

 

Thank you for your feedback Sean, we are sorry for some experiences you have had in the past.

 

We have been over stretched here for a long, long time now, but have just taken on another full-time member of staff, we have also just improved our warehousing and stock control systems.

 

This should take a lot of pressure from our colleagues which will give them more time and to  deal with all situations in the best way possible.

 

We are also implementing an appointment based system, which will allow more one on one time with our customers, again allowing for a way better standard of service.

 

Apologies again, hopefully we can welcome you back as a customer someday  

 

BD

 

 

[Geek99]

On 29/07/2025 at 17:06, oldslapper said:

Oi! There’s only one ‘O them round ‘ere. 

He’s a young slapper. Your role is safe. 

[Bass Direct]

UPDATE: We’ve finally wrapped up the warehouse move!

 

The new pre-owned showroom is now open too, so if you’re in the area swing by, grab a coffee/tea/beer, and check out some lovely basses. Always happy to talk gear and hang out.

[Belka]

Just wanted to write about my recent experience with Bass Direct. I've been wanting to check out an Xotic 5 for a while and on Thursday evening I noticed they had 4 of them in stock. I drove up there yesterday and tried them out. I have to say, I really like the new pre-owned showroom. Tried out all the basses through a decent amp, the new guy working there is very nice and helpful, they even let me change the strings around to find out which had the better B string. In the end I came away with the oldest and heaviest of the lot (it just sounded the best to me, although the lightweight one in surf green was extremely nice too) for a very reasonable price.

 

I've been coming here/buying online since 2018 and can say that they have really turned things around in the last two years or so. Really pleased with my purchase and my recent interactions with them.