mikebass456 Posted April 17 Posted April 17 6 minutes ago, Bass Direct said: Thank you so much, we really appreciate it This has just reminded me that I need to contact you to sort some Thunder Reds out - I'll wait until the Easter bunny has been now though.......😆👍 1 Quote
Wombat Posted Wednesday at 16:16 Posted Wednesday at 16:16 Quick shoutout for Ashley & the peeps at Bass Direct! Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it! Great service 👏👏. Much thanks… 8 1 Quote
Bass Direct Posted Wednesday at 16:25 Posted Wednesday at 16:25 8 minutes ago, Wombat said: Quick shoutout for Ashley & the peeps at Bass Direct! Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it! Great service 👏👏. Much thanks… Thank you Wombat, glad we could help! 1 1 Quote
Mike Posted 10 hours ago Posted 10 hours ago On 26/11/2025 at 16:16, Wombat said: Quick shoutout for Ashley & the peeps at Bass Direct! Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it! Great service 👏👏. Much thanks… Wow. That is good. Literally the same thing happened with me a few years ago - but a Mono double bass gig bag (over £200). I got a brief reply from Marcus at Bass Direct telling me to take it up with Westside Distribution. Wonder what was different. 1 3 Quote
Mokl Posted 1 hour ago Posted 1 hour ago 8 hours ago, Mike said: Wow. That is good. Literally the same thing happened with me a few years ago - but a Mono double bass gig bag (over £200). I got a brief reply from Marcus at Bass Direct telling me to take it up with Westside Distribution. Wonder what was different. I think evolving in the face of local competition and from taking on board feedback from some who'd perhaps not had such good experiences. Just a guess though. 1 1 Quote
Bass Direct Posted 9 minutes ago Posted 9 minutes ago 9 hours ago, Mike said: Wow. That is good. Literally the same thing happened with me a few years ago - but a Mono double bass gig bag (over £200). I got a brief reply from Marcus at Bass Direct telling me to take it up with Westside Distribution. Wonder what was different. Hi Mike, things were different back then and processes had to be handled through the distributors directly Safe to say, we prefer the way things are now, the joys of improvement hey Cheers, Marcus Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.