Bass Direct

[mikebass456]

6 minutes ago, Bass Direct said:

Thank you so much, we really appreciate it  

 

This has just reminded me that I need to contact you to sort some Thunder Reds out - I'll wait until the Easter bunny has been now though.......😆👍

[Wombat]

Quick shoutout for Ashley & the peeps at Bass Direct!

Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it!

Great service 👏👏. Much thanks…

[Bass Direct]

8 minutes ago, Wombat said:

Quick shoutout for Ashley & the peeps at Bass Direct!

Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it!

Great service 👏👏. Much thanks…

Thank you Wombat, glad we could help!  

[Mike]

On 26/11/2025 at 16:16, Wombat said:

Quick shoutout for Ashley & the peeps at Bass Direct!

Had a problem with the lining to a Mono Vertigo I bought 18 mths ago. Not only agreed a replacement after I sent a few photos but sent me a replacement BEFORE expecting the return so I wouldn’t be without it!

Great service 👏👏. Much thanks…

 

Wow. That is good. Literally the same thing happened with me a few years ago  - but a Mono double bass gig bag (over £200). I got a brief reply from Marcus at Bass Direct telling me to take it up with Westside Distribution. Wonder what was different. 

[Mokl]

8 hours ago, Mike said:

 

Wow. That is good. Literally the same thing happened with me a few years ago  - but a Mono double bass gig bag (over £200). I got a brief reply from Marcus at Bass Direct telling me to take it up with Westside Distribution. Wonder what was different. 

I think evolving in the face of local competition and from taking on board feedback from some who'd perhaps not had such good experiences. Just a guess though.