WAYNESWORLD 64 Posted October 2 In these challenging times its good to receive great service, especially when retailers are facing pressure on so many fronts. As a first time buyer from this company I purchased Bart pups and pre amp from Mark at Bass Direct.Unfortunately the preamp displayed a fault. Mark spoke to Bartolini to see if it could have been an easy fix. I received an email that night from the US who were equally efficient in there response to resolve the issue.Mark contacted me today to say that there was a replacement pre amp on the way. This is the standard of service we all hope for and ensures my future purchases with Bass Direct. Hopefully we can all ride this covid storm return to playing live and get to realise our GAS in stores such as Bass Direct. Thanks again Mark. 5 Quote Share this post Link to post Share on other sites
Burns-bass 1,182 Posted October 2 Yep, I’ve only bought one think from Bass Direct and the sales process was great. Really glad to hear that it’s been dealt with. Quote Share this post Link to post Share on other sites
BlueMoon 209 Posted October 3 Same here. I've always been impressed and happy with their service. Quote Share this post Link to post Share on other sites
dmccombe7 3,991 Posted October 3 Used Bass Direct few times and was impressed enough to drive to the shop from Glasgow area and wasn't disappointed. I've never been disappointed in any way. Dave Quote Share this post Link to post Share on other sites
walshy 1,346 Posted October 3 Hmm. I was always told if you’ve nothing good to say... 5 Quote Share this post Link to post Share on other sites
artisan 298 Posted October 3 Yes big thumbs up from me too,always very helpful & always great service 1 Quote Share this post Link to post Share on other sites
White Cloud 270 Posted October 3 Another happy customer here, I think they're great! Quote Share this post Link to post Share on other sites
Lozz196 4,376 Posted October 3 I bought a bass online from them which when delivered I just couldn’t get on with. Contacted them by e-Mail, very swift response, return dealt with very well indeed. Quote Share this post Link to post Share on other sites
L-mac 3 Posted October 3 Yup. I’ve bought a bunch of stuff from them. Always been great. Quote Share this post Link to post Share on other sites
dave_bass5 2,336 Posted October 3 I brought a DG pedal from Mark a few years ago. I emailed him about a possible issue after about a week with it, and he called me up the next day and talked me though the problem. Fantastic service. Quote Share this post Link to post Share on other sites
