Twincam Posted May 27, 2016 Share Posted May 27, 2016 Typically I tempted fate yesterday in the fun times with interparcel thread. Saying I've never been let down by parcelforce. Anyone know how to actually contact parcel2go I paid for 24hr delivery through them. First parcelforce picks up the item from me at at around 3pm, then it says they didn't collect on the tracking at just after 5pm. Finally it get moving to its destination. Then it looks like on the tracking it's sitting in the van today with a route assigned so something has went wrong and I want to claim back some of the money since it won't be there till Tuesday. I've contacted parcelforce easy enough waiting to hear back from them but I preempt them saying talk to parcel2go. I could of drove to the other side of the country in under 2 hours and delivered it myself for less fuel costs than what they charged and had money left over. Quote Link to comment Share on other sites More sharing options...
discreet Posted May 27, 2016 Share Posted May 27, 2016 (edited) [quote name='Twincam' timestamp='1464356986' post='3058810'] ...something has went wrong and I want to claim back some of the money since it won't be there till Tuesday. [/quote] Good luck with that. PorcelFarce make it so difficult to claim and you have to jump through so many hoops that in the end it's simply not worth claiming. You'd almost think they made the system hard to use on purpose. My joke 'BassChat Courier' service is actually looking more and more viable. Edited May 27, 2016 by discreet Quote Link to comment Share on other sites More sharing options...
Twincam Posted May 27, 2016 Author Share Posted May 27, 2016 (edited) Lol parcelforce have just been to collect the parcel they collected yesterday. Stupid stupid bastards. Errm I see that swearing has not been edited hehe! Edited May 27, 2016 by Twincam Quote Link to comment Share on other sites More sharing options...
CamdenRob Posted May 27, 2016 Share Posted May 27, 2016 [quote name='Twincam' timestamp='1464357851' post='3058831'] Errm I see that swearing has not been edited hehe! [/quote] That's because any courier related swearing is exempt from the filter... the forum software understands our disbelief that an entire industry can be so shockingly incompetent. Quote Link to comment Share on other sites More sharing options...
discreet Posted May 27, 2016 Share Posted May 27, 2016 You can say 'bastards', but you're not allowed to say 'f***' or 'w***' for some reason. Quote Link to comment Share on other sites More sharing options...
Twincam Posted May 27, 2016 Author Share Posted May 27, 2016 It arrived apparently the tracking system had issues. Unfortunately I had already sent parcelforce a few sharp emails lol. Ah well. Quote Link to comment Share on other sites More sharing options...
discreet Posted May 27, 2016 Share Posted May 27, 2016 (edited) [quote name='Twincam' timestamp='1464372198' post='3059017'] It arrived apparently the tracking system had issues. Unfortunately I had already sent parcelforce a few sharp emails lol. Ah well. [/quote] [b][size=5]PARCELFORCE 'DO THE RIGHT THING' SHOCK![/size][/b] Edited May 27, 2016 by discreet Quote Link to comment Share on other sites More sharing options...
phil.c60 Posted May 28, 2016 Share Posted May 28, 2016 (edited) Many years ago we were preparing a race car for a weekend event, and ordered new slick tyres for it to arrive on Thursday, to be delivered by Parcel Farce. Nope. When they weren't there by 5.30 we called (this is old stylee!) and were told that "We tried to deliver them but no-one was there to receive them". Clearly rubbish, as it was a commercial premises and we were there all day working on the car. "Where are they", we asked. "At our delivery depot in central Croydon", they replied. "Great, we said, we are in Croydon, we'll come and get them first thing in the morning". Go to said depot, ask for our delivery and are shown to a large warehouse absolutely stuffed full of things. Whats this, we ask." All the stuff we couldn't/didn't deliver" they said, "we just chuck it in there" "Where is our parcel, then" "Somewhere in there, you'll just have to have a look for it" I kid you not. Fortunately being a larg-ish doughnut shaped item it was not too hard to spot. I appreciate things have moved on a lot since then, but I've still never used them since. The firm next door to me has an account with DHL (they deal in radio valves, so they don't want stuff damaged or going missing) so I get a good rate and I've never had anything go missing or not be delivered. Ever. They even delivered stuff to my son when he was travelling in Australia without the slightest difficulty, including the customs forms, the lot. Thoroughly recommend them. Edited May 28, 2016 by phil.c60 Quote Link to comment Share on other sites More sharing options...
George@P2G Posted June 3, 2016 Share Posted June 3, 2016 Good morning, Apologies if I'm not following the correct procedure, however 'Twincam' as an employee of Parcel2Go I am disappointed to hear that you've had a bad experience. I would really like to help out with this, could you drop me a email at [email protected] FAO George. I will see what I can do to put this right. Regards, George. Quote Link to comment Share on other sites More sharing options...
ribbetingfrog Posted June 3, 2016 Share Posted June 3, 2016 Always be aware with ParceForce, musical instruments are not covered on their insurance. Quote Link to comment Share on other sites More sharing options...
Twincam Posted June 3, 2016 Author Share Posted June 3, 2016 [quote name='George@P2G' timestamp='1464943570' post='3063922'] Good morning, Apologies if I'm not following the correct procedure, however 'Twincam' as an employee of Parcel2Go I am disappointed to hear that you've had a bad experience. I would really like to help out with this, could you drop me a email at [email protected] FAO George. I will see what I can do to put this right. Regards, George. [/quote] It's ok it was a parcelforce error and there systems went haywire the parcel was delivered on time. [quote name='ribbetingfrog' timestamp='1464952262' post='3064065'] Always be aware with ParceForce, musical instruments are not covered on their insurance. [/quote] Yes they are fully covered for loss up to a certain amount think it's £2000 but could be more actually. However damage is only for £100. However pack your parcel right and you should be ok. I've said numerous times I've still never had an issue with parcelforce the delivery times have been as quoted and never a damaged parcel when receiving and sending. And I've sent valve amps and other delicate items up and down the country and to Ireland too. Quote Link to comment Share on other sites More sharing options...
gareth Posted June 3, 2016 Share Posted June 3, 2016 [quote name='Twincam' timestamp='1464955552' post='3064114'] It's ok it was a parcelforce error and there systems went haywire the parcel was delivered on time. Yes they are fully covered for loss up to a certain amount think it's £2000 but could be more actually. However damage is only for £100. However pack your parcel right and you should be ok. I've said numerous times I've still never had an issue with parcelforce the delivery times have been as quoted and never a damaged parcel when receiving and sending. And I've sent valve amps and other delicate items up and down the country and to Ireland too. [/quote] Skip to content Parcelforce Worldwide Live Service UpdatesContact Us Search form Search Sending a parcel UK Parcel Delivery Our Services expressAM express24 express48 express48large Tools & help Get an instant quote Find a postcode Find us locally UK prices Return services See all our UK sending services International Parcel Delivery Our Services globalexpress globalpriority globalvalue globaleconomy irelandexpress HM Forces Tools & help Country guides International prices Top Destinations USA China Australia See all our worldwide sending services France Ireland Receiving a parcel Help and advice Account Customers More You are here HomeHelp and adviceSendingItems we exclude from compensation Help and advice How can we help? If you have an enquiry or are looking for some information then please type a question or keyword(s) into the box provided, and we will return a list of articles to help you. Print Email Share Help and advice home You are here SendingItems we exclude from compensation Items we exclude from compensation Compensation for loss and damage is included in the price you pay . This ranges from £100 to £200 per parcel, depending on the service used, except for the Global Economy service, for which there is no compensation available. More information can be found on our inclusive compensation page.Enhanced compensation is available for an additional fee to a maximum of £2,500. However, there are some items that are not covered for loss and damage at all. Proper packaging is really important. If your goods are not packaged properly and become damaged, we won't pay compensation. We look at packaging before deciding whether to pay a claim for damage. Please keep the parcel and its packaging until your claim is settled. Please see our packaging guidelines for more information. What's covered: The lowest of the cost/sale price will be used to settle a claim subject to the maximum compensation and allowing for wear and tear and depreciation where appropriate. VAT will be reimbursed in appropriate cases. Indirect or consequential loss including any labour costs is not covered. Postage costs are not refunded for damage claims. The following goods are excluded from compensation: Items excluded from compensation for loss and damage Dangerous, prohibited or restricted goods (where you do not comply with the relevant terms and conditions), or goods sent in breach of sanctions. Please visit our prohibitions and restrictions and sanctions pages for further information. Money, coins and financial documents (money's equivalent) This includes banker's drafts, credit/debit cards, current bank notes, currency notes or coins, postal orders, cheques or dividend warrants, bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons, unfranked postage stamps or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services, national insurance stamps. Out of circulation coins (not made of gold or silver) and bank notes are classed as collectables Nationally issued government certificates or licences which have a reissue value are covered for loss or damage but compensation is limited solely to the national government reissue cost. For example passports, driver's licences, wedding certificates, birth certificates, death certificates and changes of name or gender certificates Negotiable documents Stamps: unused or unfranked postage or revenue stamps. Out of circulation or franked stamps are treated as collectables for compensation purposes All tickets, including travel and events, or tickets which are exchangeable for goods or services e.g. airline tickets. Valuables Antiques (objects over 100 years old) Articles made largely or wholly of platinum, gold, silver or other precious metals Diamonds and other precious stones Fur (except imitation) Jewellery (except imitation) Sim cards Watches and Clocks, including watch movements and other parts Items excluded from compensation for damage Automotive vehicle parts and body work for example but not limited to doors, bumpers, headlights and other large body parts or panels Cakes of all types Cases (including suitcases and musical instrument cases) when used as external packaging Ceramics or composites wholly or partially made of china and/or porcelain e.g. plates, teapots, vases and ornaments Computer monitors - including laptops, all-in-one desktops and iMacs Eggs Furniture - flat packed and ready built e.g. tables, chairs, shelves, cupboards and similar items Glass - Items wholly or partially made from or containing glass. For example picture frames and clocks containing glass, or crystal items. Damage to other items in the parcel caused by broken glass will not be covered Lighting - fluorescent tubes, neon lighting, X-ray tubes, light bulbs etc. or any other inherently fragile lighting items Packaging (external) - For example, if items are sent in a suitcase, musical instrument case or in the manufacturer or retailer's original packaging without adequate external packaging, Parcelforce Worldwide will not be liable for damage to the suitcase, musical instrument case or manufacturer or retailer's packaging. Plaster items - including plaster of paris, fibre clay Resin items - including amorphite, amber and composites Rock, stone and mineral items - including granite, marble, fossils, geodes, gem stones, crystals or similar items Televisions - including CRT, LCD, LED and Plasma screens Other compensation exclusions, special conditions or restrictions Perishable foodstuffs and articles: All perishable items, including food, eggs, cakes, plants, flowers, seeds and medicines, may only be sent in accordance with the terms and conditions set out under the heading "Perishable foodstuffs and articles". Please visit our prohibitions and restrictions pages for more information. UK services: Parcels for delivery in the UK which contain perishable foodstuffs or articles must be sent by a next day service as a minimum requirement, and be able to withstand transit times of at least 48 hours. Items sent on a Friday must be sent on a next day Saturday delivery service. Claims for damage will not be accepted where the goods have perished and the parcel was delivered within 48 hours. Claims for damage caused by late delivery will not be accepted where this was outside of our control. International services: Items containing perishable foodstuffs or articles sent using our international services are completely excluded from compensation. Musical instruments are excluded from enhanced compensation. Guitars and brass instruments are particularly prone to damage and should be packed very carefully, in a hard case. See our packaging guidelines for guidance Quote Link to comment Share on other sites More sharing options...
gareth Posted June 3, 2016 Share Posted June 3, 2016 Musical instruments are excluded from enhanced compensation. Guitars and brass instruments are particularly prone to damage and should be packed very carefully, in a hard case. See our packaging guidelines for guidance Quote Link to comment Share on other sites More sharing options...
Twincam Posted June 3, 2016 Author Share Posted June 3, 2016 (edited) That's funny as when you pick extra compensation online adding musical instrument it says your covered for loss up to £2500 and damage £100. They will also tell you this at the post office. When sending an instrument and asking for the insurance. So are they lying to get the extra money? And not telling other online brokers or post office staff? If that is the case I will stop using them immediately. Has anyone pulled them up on this? Adding I've bought insurance from them before and was told to make a claim instruments must of been sent in a hardcase. Forget where that extra information came from some pop up. Anyhow not happy if I've been deceived. Edited June 3, 2016 by Twincam Quote Link to comment Share on other sites More sharing options...
chriswareham Posted June 3, 2016 Share Posted June 3, 2016 I've had a bass smashed by ParcelFarce, with clear signs the double walled box had received a sharp impact as well as boot prints where it had been trodden on. Despite this PF dismissed my claim and refused to refund the cost of the enhanced compensation that I'd been sold by the Post Office staff (who asked what was in the box but still sold me insurance I couldn't claim on). The recipient had photographed the damage before opening the box, which had been delivered to and signed for by the recipient's neighbour despite the recipient being in all day (it was a commercial premises). Cucking funts. Quote Link to comment Share on other sites More sharing options...
gareth Posted June 3, 2016 Share Posted June 3, 2016 [quote name='Twincam' timestamp='1464957170' post='3064134'] That's funny as when you pick extra compensation online adding musical instrument it says your covered for loss up to £2500 and damage £100. They will also tell you this at the post office. When sending an instrument and asking for the insurance. So are they lying to get the extra money? And not telling other online brokers or post office staff? If that is the case I will stop using them immediately. Has anyone pulled them up on this? Adding I've bought insurance from them before and was told to make a claim instruments must of been sent in a hardcase. Forget where that extra information came from some pop up. Anyhow not happy if I've been deceived. [/quote]It would be interesting to do an FOI to Parcelforce and find out how much money they received say in 2015 from customers shipping musical instruments and paying for enhanced compensation which their own terms of business specifically exclude. Quote Link to comment Share on other sites More sharing options...
Marvin Posted June 3, 2016 Share Posted June 3, 2016 [quote name='gareth' timestamp='1464985559' post='3064508'] It would be interesting to do an FOI to Parcelforce and find out how much money they received say in 2015 from customers shipping musical instruments and paying for enhanced compensation which their own terms of business specifically exclude. [/quote] Parcelforce is a private company and thus not subject to freedom of information act requests. Quote Link to comment Share on other sites More sharing options...
discreet Posted June 3, 2016 Share Posted June 3, 2016 (edited) [quote name='chriswareham' timestamp='1464981633' post='3064461'] ...enhanced compensation that I'd been sold by the Post Office staff (who asked what was in the box but still sold me insurance I couldn't claim on). [/quote] I did this with PorcelFarce until I discovered instruments weren't covered. So now I don't pay for the insurance, but I have to insist on not paying it because the cashiers at the PO don't seem to understand that instruments aren't covered and I have to quote their own T&Cs to them. Surely they should know what is and what is not insurable? You'd almost think it was a deliberate rip-off. [/cynical] Edited June 4, 2016 by discreet Quote Link to comment Share on other sites More sharing options...
hubrad Posted June 3, 2016 Share Posted June 3, 2016 Eggs? Quote Link to comment Share on other sites More sharing options...
gareth Posted June 4, 2016 Share Posted June 4, 2016 [quote name='Marvin' timestamp='1464993677' post='3064600'] Parcelforce is a private company and thus not subject to freedom of information act requests. [/quote]thanks for that Quote Link to comment Share on other sites More sharing options...
gareth Posted June 4, 2016 Share Posted June 4, 2016 So this the question If you book Parcelforce using parcel2go and use the parcel2go insurance. Are you then insured using the parcel2go insurance if the bass gets damaged? Quote Link to comment Share on other sites More sharing options...
M@23 Posted June 4, 2016 Share Posted June 4, 2016 I've had typically bad service from Parcelforce recently. All is well that ends well I suppose but they sent a parcel destined for Lancashire to Exeter. One that was destined for Exeter, a TH500 got an absolute beating too. Luckily it was flightcased. When asked if the roll of 'FRAGILE' tape was a wasted effort on my part, the reply was a simple 'yes'. I've lodged a claim and complaint for a 24 hour service turning into an 11 day one and no one seems particularly bothered. They also hadn't insured the parcels for the amount the receipt states I paid for. So if damaged had occurred, I'd have had further issues. A dreadful service all round. NEVER again. Quote Link to comment Share on other sites More sharing options...
JapanAxe Posted June 4, 2016 Share Posted June 4, 2016 [quote name='M@23' timestamp='1465042736' post='3064889'] When asked if the roll of 'FRAGILE' tape was a wasted effort on my part, the reply was a simple 'yes'. [/quote] I never use FRAGILE tape as I think courier services treat this as a challenge! Quote Link to comment Share on other sites More sharing options...
kodiakblair Posted June 4, 2016 Share Posted June 4, 2016 I was a bit miffed with Parcelforce this week. They're bloody slow and misinform customers. Got a bass from Germany,shipped with GLS. Took 27 hr to travel 1000Km (long way) and passed through 3 depots. Hit the UK and took Parcelforce 30 hr to go half the distance with only 1 depot,was lying in Edinburgh unprocessed for another 12 hours when I collected it. Shame they have the monopoly on international deliveries as they're crap. Quote Link to comment Share on other sites More sharing options...
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