bruce@tc Posted January 21, 2013 Share Posted January 21, 2013 (edited) Unfortunately we have to announce that TC Electronic is recalling its BH250 Micro Bass Head. This is due to a small error in the assembly process of the first run of product that may have caused two nuts inside the affected units to not be tightened correctly. Consequently if the nuts are loosened or detached, this may cause an electrical safety issue. Although there is only a tiny chance of players experiencing this issue, we want to address this proactively since safety is of paramount importance to TC Electronic and musicians using our gear also mean the world to us! Therefore anyone who has purchased a BH250 from July 2012 until 21st January 2013 is encouraged to contact our service team in order to achieve a prompt resolution and to help get you back up and running ASAP. Please do this via our support channel to enable you to have your amplifier inspected, repaired or exchanged for a new one. Details of the return process varies slightly depending on location, so for more detail on this please visit: [url="http://www.tcelectronic.com/bh250/bh250-product-recall/"]http://www.tcelectro...product-recall/[/url] We are sorry for any inconvenience, but hope that everyone understands that our highest priority is to make sure that no BH250 owners will experience any safety issue with the amp. Only a tiny percentage of users may ever have experienced a problem with the nuts coming loose, but despite this we want to make sure that no one will be let down while on stage. We also simply feel this is the right thing to do and wish to stress once again that safety is of utmost importance to our users no matter how small the risk may indeed be. Edited January 21, 2013 by bruce@tc Quote Link to comment Share on other sites More sharing options...
Tobiasthegiant Posted January 21, 2013 Share Posted January 21, 2013 Are the BG250 combos affected at all by this, or just the heads? Quote Link to comment Share on other sites More sharing options...
Grand Wazoo Posted January 21, 2013 Share Posted January 21, 2013 errr this is "nuts" Quote Link to comment Share on other sites More sharing options...
bruce@tc Posted January 21, 2013 Author Share Posted January 21, 2013 Thanks for the question, nope just BH250. Can categorically state none of our other amplifier heads or combos are affected by this Quote Link to comment Share on other sites More sharing options...
Jimryan Posted January 21, 2013 Share Posted January 21, 2013 Just spotted this through Facebook (fortunately). Just emailed the support team as I got mine 1st December Quote Link to comment Share on other sites More sharing options...
danthevan Posted January 22, 2013 Share Posted January 22, 2013 Did someone forget the Loctite?! Quote Link to comment Share on other sites More sharing options...
giblett123 Posted January 22, 2013 Share Posted January 22, 2013 Damn! Quote Link to comment Share on other sites More sharing options...
vsmith1 Posted January 22, 2013 Share Posted January 22, 2013 Thanks for posting this and tweeting it. Quote Link to comment Share on other sites More sharing options...
afterimage Posted January 22, 2013 Share Posted January 22, 2013 Give them their due they have put out a recall good on them Paul Quote Link to comment Share on other sites More sharing options...
SimonEdward Posted January 22, 2013 Share Posted January 22, 2013 [b] [color=#ff0000]BH250 Product Recall[/color][/b] [color=#333333] [color=#0000cd][b]What is going on?[/b][/color][/color] [color=#333333] [b]Ex[/b][b]actly.. What's going on? This is nuts! I cannot believe I have to send my amp to the UK's one and only service center in [color=#0000ff]SHEFFIELD[/color] (!)[/b][/color] [color=#333333] [color=#222222]I'm gutted.. I hope if I send it away to get checked it will come back (!) Thank goodness I still have my Trace Elliot amps for company.. it's looking like an even longer winter now!! [/color] [color=#222222] [/color][/color] Quote Link to comment Share on other sites More sharing options...
rubis Posted January 22, 2013 Share Posted January 22, 2013 Any idea what the turnaround will be? Quote Link to comment Share on other sites More sharing options...
SimonEdward Posted January 23, 2013 Share Posted January 23, 2013 Hi! [size=4][font=arial, helvetica, sans-serif]I've sent an e-mail to: - [email protected] And hopefully they will come back to me sometime tomorrow![/font][/size] http://www.realelectronics.co.uk/prod1.asp?myredirect=front&ID=284 Quote Link to comment Share on other sites More sharing options...
vsmith1 Posted January 23, 2013 Share Posted January 23, 2013 I have been in touch with TC Electronic, raised a ticket who then asked me to get in touch with Real. I contacted them who asked me to complete a RMA Request and to await their response. Good job my Hartke HA3500 hasn't sold as I've a gig coming shortly and Murphy's Law says that the BH250 will be away at the same time. Quote Link to comment Share on other sites More sharing options...
theunconditional Posted January 23, 2013 Share Posted January 23, 2013 Think i want refund please sending off the amp is not an option for me exchange it or refund me please i have far too many gigs to do at the moment its now my only amplifier so if have to buy another one it will not be a tc electronic not good enough. Quote Link to comment Share on other sites More sharing options...
danthevan Posted January 23, 2013 Share Posted January 23, 2013 Doesn't look the hardest thing to open up and check the tightness of all the nuts yourself Quote Link to comment Share on other sites More sharing options...
Ghost_Bass Posted January 23, 2013 Share Posted January 23, 2013 [quote name='danthevan' timestamp='1358954284' post='1947569'] Doesn't look the hardest thing to open up and check the tightness of all the nuts yourself [/quote] As long as TC clearly states that no waranty will be void! If it was a easy fix with a screwdriver they could open an exception and release a repair guide so that users could do it by theirselfs or get a tech to sort it out without having to send the amps away for some time! Quote Link to comment Share on other sites More sharing options...
bruce@tc Posted January 24, 2013 Author Share Posted January 24, 2013 Hi guys, I'm in Anaheim California for the NAMM show so not been able to look at this until now. Firstly sorry for any confusion relating to how we are handling this and that some may have been given the wrong info. Arranging for your amplifiers to go to our service centre for an inspection (to see if it is one of the really tiny number that may potentially have an issue) will be much quicker than getting them back to Denmark. It really is the best way to make certain that your amplifier is 100% safe for use. The Service Centre will then arrange a collection for the product directly and then have the amplifier inspected, repaired or exchanged for a new one as deemed necessary in each case and will then return the unit to you. The Service Centres will completing these inspections as a top priority so turnaround should be pretty quick. Also we must relate that by opening the unit yourselves you will absolutely void the 2 year UK warranty. Only products serviced by an authorised TC Group Service Centre come with factory guaranteed warranty on the repair and renewed warranty on the parts exchanged. Given that this is first time ever since TC Electronic was founded in 1976 that there has ever been a product recall, we honestly believe that this is the best and quickest way to deal with the situation. I also think we've done the right thing here to ensure nobody gets harmed no matter how small the risk is. Hope this helps and once again sorry for any inconvenience caused. Quote Link to comment Share on other sites More sharing options...
vsmith1 Posted January 24, 2013 Share Posted January 24, 2013 I'm happy Real contacted me direct once I'd registered the RMA to arrange a courier to come by today. I have packed my BH250 in it's original box. I'd let this thread know when it gets picked up and when it gets returned. Quote Link to comment Share on other sites More sharing options...
V4lve Posted January 24, 2013 Share Posted January 24, 2013 I have been asked to send it to Real at my expense. Quote Link to comment Share on other sites More sharing options...
danthevan Posted January 24, 2013 Share Posted January 24, 2013 They should give you a loan amp while yours is being checked over. Quote Link to comment Share on other sites More sharing options...
karlfer Posted January 24, 2013 Share Posted January 24, 2013 For those unfortunate enough to be in this position................. They are some superb people on Basschat, how about setting up some kind of amp loan thread, whereby if somebody is without one for a gig, they may be able to get a loan amp from somebody local? Just think it may help rather than stressing about getting your TC back in time. I know the ideal solution would be TC setting up loan amps, but this may not be practical. Just a thought. Good luck to all of you. Quote Link to comment Share on other sites More sharing options...
vsmith1 Posted January 24, 2013 Share Posted January 24, 2013 [quote name='vsmith1' timestamp='1359029330' post='1948630'] I'm happy Real contacted me direct once I'd registered the RMA to arrange a courier to come by today. I have packed my BH250 in it's original box. I'd let this thread know when it gets picked up and when it gets returned. [/quote] Picked up by courier this afternoon. And no I've not paid anything. I was just careful to be at home otherwise I would have got charged for the courier call. Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted January 24, 2013 Share Posted January 24, 2013 I've used Real Electronics, just for some new RH knobs, and Cat is brilliant to deal with. Very professional company and super friendly. Quote Link to comment Share on other sites More sharing options...
BassTractor Posted January 24, 2013 Share Posted January 24, 2013 [quote name='Musicman20' timestamp='1359067338' post='1949540'] I've used Real Electronics [/quote] Yeah, they're unreal! Good to see ya back, G! b, b Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted January 25, 2013 Share Posted January 25, 2013 [quote name='BassTractor' timestamp='1359067876' post='1949554'] Yeah, they're unreal! Good to see ya back, G! b, b [/quote] I'm just taking it easy...less posting and more reading cheers dude. Probably resume back to normal service in a month or so. Quote Link to comment Share on other sites More sharing options...
.gif.9ad672bb8b84505709f76b39c8c256ec.gif)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.