[quote name='gafbass02' timestamp='1340695703' post='1708096']
Somebody earlier mentioned knowing more about a few products they were interested in than the sales guy, but as a former sales guy I should probably add a bit of balance I s'pose, I used to get this a lot, folks that had researched the ass off a few things and knew them to to the nth degree, they would then get all snarky cause they knew those three things better than me, thinking they were a huge expert and I was a mere pleb before them; of course what they forgot was that I had to also know a huge range of info about every. Other. Single. Thing. In. The. Shop!!
However that was hi-fi and I would rather chew my own face off than deal with hi-fi customers ever again. -literally.
But yes, I lament the death of the high street music store, but every single time I've given a local one a chance it's ended up a poor experience. Back to thomann
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OK - I understand that the product range is potentially huge... but what is annoying for me is that in the down time, these are the people that are pissing around, doing jack sh*t when they could be having a play with the gear getting to know the ins and outs of the stuff. In my experience, they know jack about most, if not all of the stuff they are selling. There aren't many other jobs where people can do nothing but become reactive only when a customer walks into a shop.
But above all, the thing that pisses me off the most, is when people are blagging in front of you and then telling me bullshit info about what a product can and can't do when I know full well what the score is. A simple, "I don't know" or "Shall we look into it" would be so much better.
The best salesman I know, always carries around a guitar with him and has spent time researching the heck out of the products his shop sells... and that is why he can get sales out of people who only came into the shop for a browse. He can make all those products sing and he know how to navigate around them perfectly - so much impressive than somebody fumbling. I can fumble for myself.