Oh yeah I appreciate what you're saying, arguably if you're in a good moment or bad moment if you're running a business then it doesn't matter, your aim is to sell products to customers, the better the service is that they receive the more likely they are to come back, I've had two very positive experience with BD in the past in person, in this case I felt like whoever I spoke to didn't have the time or interest to speak to me, so I tried a new shop to me, BB.