[quote name='Rich' timestamp='1505147880' post='3369809']
At a rough count, something like 10% of the comments on this 3.5 year old thread are negative to extents varying from "he's a bit rude but they've got some lovely gear" to "wouldn't go there again even at gunpoint". I hardly think this constitutes a 'let's ALL bash...' mode or a 'negative topic' really?
And if people do have genuinely bad experiences, why shouldn't they share them?
[/quote]
Looking at the comments since the latest thread revival a month ago, and stripping out stuff that is neither a criticism of, nor praise for, Bass Direct, I get nowhere near 10% negativity ... it's nearer 50%. Take another look, Rich.
I have no problem with people sharing bad experiences, but I'm well aware that an unhappy customer is (according to marketing lore) ten times more likely to complain than a happy customer is to praise. I'm also aware that complainers tend to re-visit and re-complain within the thread. And I'm also aware that online complaints have a habit of attracting people with no knowledge of the transaction in question reinforcing the negativity.
Anyone who hasn't dealt with Mark personally, or visited Bass Direct, is likely to come away from this thread with at least a partially negative view of his business because the silks were the wrong colour and someone was asked to move his car.
If the UK was inundated with specialist bass dealers then I guess we'd all shrug and get on with our lives. In practice, even during my own brief bass-playing career over half the specialist bass shops in the UK seem to have disappeared.
If you want to carry on shrugging and getting on with your life then that's entirely up to you. I beg to differ and will take a different approach.