Funny you should say that! I emailed them a while ago, and their response was send it back and we'll replace it - very helpful, and impressive for them to be so generous without any prompting. But, I bought the bag used here on BassChat so I didn't feel that was fair to the company. I had bought a similar bag new and direct from them a few years earlier, and I didn't want the two to be confused. Not had a reply since I explained that last bit..but that's no big surprise.