Shockwave

Ignore me.

We used to cover this song.

I actually really love playing at the St Moritz club. Mind you I was in a technical punk band and we would play anywhere dingy. Didnt even bother with putting anything but the drummer on stage.

Nope, not a peep out of them! No idea what I am to replace with at the moment

Update. A full refund has been issued with no comment. I should receive in 6 days. So a happyish ending :-)

I think that's probably not the case. Especially with the matching headstock. But who knows! I'll give them the benefit of the doubt on that one!

I was given a pre paid return label.

I have pre-emptively E-mailed them. We'll see what happens.

Cheers mate. Really they should give the benefit of the doubt. Put things into my perspective, I purchased a guitar, took the neck off to adjust the angle of the neck in a setup only to find a fault in the neck. I couldn't have known about the fault unless I took the neck off. Therefore I was sold a broken guitar but now I cannot get a refund because why?... I should also mention I bought this through ebay. Pretty sure I may have some extra protections as the buyer because of this.

Was that Ibanez UK? The guitar has been sent back. I haven't sent the shop a reply to their message. Ball is in their court.

Well it's all packed up securely and ready to go. Hopefully there will be a happy ending. I'll let the seller know when it has been sent, just not sure what to reply with other then that.

The person who emailed me is the purchases and accounts manager.

To install a neck shim. Also to work out whether the crack I saw was in the finish or wood. If it was finish I would have let it go, as its the wood I cannot.

Just received this email. How do I respond to this? I wouldnt have been able to see a fault if I didn't take the neck off. Does it really invalidate the warranty? " You have put us in a very difficult position here. By taking off the neck you have effectively invalidated the warranty. You should not need to remove the neck to adjust the setup and by removing the neck you may well have caused some of this damage. The fit and finish of Ibanez guitars at this price point and even higher is never perfect. They have crammed a lot of features in to the guitar for the price. In order for us to authorise a full refund we need to receive the guitar back in the exact same condition as we sent it. We'll be in touch as soon as it gets back to us."

I have been sent a return label with no comment. Hopefully a refund will be issued in due course Rob.